Michael Hearn

Genesis West Chester and its staff Michael Hearn gave me the worst shopping experience in my life. Very not responsive and arguably showed no interest in dealing from day one. If Genesis wants to up the gam the worst shopping experience in my life. Very not responsive and arguably showed no interest in dealing from day one. If Genesis wants to up the game to excel in the luxury auto segment, you should reevaluate dealers like such. My family own/owned (all brand new if that matters) Maserati, BMW, Audi, Volvo, Rover and Acura and I have never seen a dealer like Genesis West Chester. For this encounter with Genesis West Chester and Michael Hearn, I decided to stop considering Genesis at this moment. More

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Was not only the worst car buying experience also the worst consumer experience ever had. Misleading information, strung along and very little customer care. There were problems with every department fro worst consumer experience ever had. Misleading information, strung along and very little customer care. There were problems with every department from the beginning of the sale until to current More

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