They was fast at getting in me and out They all was very
nice and explained what they was doing to my suv
nice and explained what they was doing to my suv
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by APRILDAWN1914
Verified Customer
Verified Customer
Other Employees Tagged:
Michael Hamner
Sep 05, 2026 -
Victory Toyota Barboursville responded
Knowing that the quick turnaround and clear communication met your expectations is rewarding. Our service team enjoyed working on your Toyota RAV4 and ensuring you understood each step.
Martin Peters
martin.peters@victorytoyota.com
Quick service.
Experienced tech and great public relations. That’s all I have to say.
Experienced tech and great public relations. That’s all I have to say.
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by SADKINSWELDTECH
Verified Customer
Verified Customer
Service Price Transparency
Sep 05, 2026 -
Victory Toyota Barboursville responded
Our service team enjoyed providing quick, skillful support on your Toyota Tundra. Your praise for our friendly communication means a lot to us.
Martin Peters
martin.peters@victorytoyota.com
Michael Hamner was awesome!
! He treated me respect and kept me well informed!! He even explained what parts the mechanic broke during my service appt
! He treated me respect and kept me well informed!! He even explained what parts the mechanic broke during my service appt
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by SEBRUCE
Verified Customer
Verified Customer
Service Price Transparency
Sep 04, 2026 -
Victory Toyota Barboursville responded
Knowing you felt respected and informed during your service appointment means a lot to our service team. We’re glad Michael could walk you through which parts required attention on your 4Runner. Hearing your kind feedback and five-star rating means a great deal to us.
Martin Peters
martin.peters@victorytoyota.com
Great service!
Will always come back Techs were very helpful and friendly. Loved the video explanation
Will always come back Techs were very helpful and friendly. Loved the video explanation
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by LINRAT50
Verified Customer
Verified Customer
Other Employees Tagged:
Michael Hamner
Aug 30, 2026 -
Victory Toyota Barboursville responded
We’re glad the service visit on your RAV4 went smoothly and that you found the video explanation helpful. Knowing you found our technicians so helpful and friendly means a lot to our service team.
Gregory Stechschulte
Victory Automotive Group - Marketing
Gregory.stechschulte@vagmgt.com
Very comfortable to wait.
Very accommodating Michael ordered my tires and got me in to have them put on just a couple days later
Very accommodating Michael ordered my tires and got me in to have them put on just a couple days later
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by DOLAN8
Verified Customer
Verified Customer
Other Employees Tagged:
Michael Hamner
Aug 25, 2026 -
Victory Toyota Barboursville responded
Your mention of our comfortable waiting area and Michael’s accommodating help reflects what we aim for. We’re pleased we could order and install your tires on your Toyota Sienna within a few days.
Gregory Stechschulte
Victory Automotive Group - Marketing
Gregory.stechschulte@vagmgt.com
I was in and out for an oil change in a half hour so the
service was excellent. The only reason for not giving five stars is myself and another customer receiving zero acknowledgement from anyone for severa
service was excellent. The only reason for not giving five stars is myself and another customer receiving zero acknowledgement from anyone for several minutes after entering the service department, despite everyone having looked directly at us and not being busy with other customers. I don't expect anyone to drop what they're doing for me, but a simple 'Hello, we'll be with you in a moment' would be better than awkward nothing while they finish whatever they're working on. Once I was finally greeted, the service was exceptional.
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by AMY.TABOR88
Verified Customer
Verified Customer
Other Employees Tagged:
Michael Hamner
Aug 23, 2026 -
Victory Toyota Barboursville responded
Thank you, Amy, for taking the time to share your feedback with us. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Martin Peters
General Manager
martin.peters@victorytoyota.com
Wonderful.
The best. Friendly, professional, quick, clean, great snacks, great information. Trustworthy, honest, knowledgeable, thanks!!
The best. Friendly, professional, quick, clean, great snacks, great information. Trustworthy, honest, knowledgeable, thanks!!
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by RSULLIVAR
Verified Customer
Verified Customer
Other Employees Tagged:
Michael Hamner
Aug 19, 2026 -
Victory Toyota Barboursville responded
Hearing that you found our service on your Toyota RAV4 friendly, professional, and trustworthy means a lot to us. Michael will be thrilled to know the snacks and clean environment made your visit more enjoyable.
Martin Peters
General Manager
martin.peters@victorytoyota.com
My service was fast and on time, Customer Service was
friendly and helpful,Had oil change and tires rotated
friendly and helpful,Had oil change and tires rotated
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by JERRYRITA1983
Verified Customer
Verified Customer
Service Price Transparency
Aug 18, 2026 -
Victory Toyota Barboursville responded
Your note about our team providing prompt, on-time service and a welcoming attitude is appreciated. Hearing that the oil change and tire rotation on your Grand Highlander went smoothly means a lot to our service department.
Martin Peters
General Manager
martin.peters@victorytoyota.com
Thoroughly checked everything.
Listened to our concerns. Replaced faulty battery. Also sent a video of his work.
Listened to our concerns. Replaced faulty battery. Also sent a video of his work.
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by REXREDS
Verified Customer
Verified Customer
Service Price Transparency
Aug 16, 2026 -
Victory Toyota Barboursville responded
Knowing our team’s thorough inspection and video update addressed your concerns is rewarding, and we’re pleased Michael could replace your Toyota Highlander Hybrid’s faulty battery.
Martin Peters
General Manager
martin.peters@victorytoyota.com
Service leaders were very nice and honest.
They always try to help save us money.
They always try to help save us money.
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by FACEMYER3
Verified Customer
Verified Customer
Service Price Transparency
Apr 20, 2026 -
Victory Toyota Barboursville responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Victory Toyota Barboursville, we look forward to having you as a valued customer for many years to come!
Martin Peters
General Manager
martin.peters@victorytoyota.com
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