Michael Grasso
Michael Grasso at Acura Of Pembroke Pines

Michael Grasso | Page 54

Service Consultant

Acura Of Pembroke Pines

15601 Pines Blvd
Pembroke Pines, FL 33027

Contact Me
4.6
568 Reviews

Dealership Experience

4 yrs, 10 mos

Industry Experience

23 yrs, 10 mos

Languages Spoken

English English

4.6

568 Reviews

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568 Reviews of Michael Grasso

January 08, 2022

Dealership Rating
Employee Rating

Mike G was very professional and acommodated my schedule. Service was completed in a timely matter. Thank you Mike for being so understanding of my situation and going above and beyond!!! "FIVE STARS SERVICE More

by Amy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 10, 2022

Acura Of Pembroke Pines responded

Thank you for the kind review, Amy! We're so glad to hear that Mike took great care of you & your vehicle and we'll be sure to share this excellent feedback with him. Thanks again and please don't hesitate to reach out if we can be of further assistance! - The Acura of Pembroke Pines Team

January 06, 2022

Dealership Rating
Employee Rating

Went for an oil change and they had all the wrong information with my car bin number. I gave all the correct information to be entered in the system but when picking up my car the wrong information w More

by DELGADOANAIVIS
Recommend Dealer
No
Jan 21, 2022

Acura Of Pembroke Pines responded

We're disappointed to read this review. We take these reviews seriously and would like to help resolve your concerns. Please contact our Service Department - (877) 468-9930. Thank you.

January 05, 2022

Dealership Rating
Employee Rating

Great service center and they did a great job adding the runnning boards to my MDX. More

by dawkinstony
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 06, 2022

Acura Of Pembroke Pines responded

Thank you for trusting Acura of Pembroke Pines with your MDX! We appreciate your awesome review and look forward to your next visit!

January 05, 2022

Dealership Rating
Employee Rating

It was my first time visiting there and I was not disappointed, the staff very friendly and helpful . The person that help me was very nice I think his name was Mike very nice and attentive, More

by DENDEN8264
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 06, 2022

Acura Of Pembroke Pines responded

Thank you for coming to visit us here at Acura of Pembroke Pines! We appreciate your wonderful feedback and hope to see you again next time!

January 03, 2022

Dealership Rating
Employee Rating

Good service,nice people, good prices and the service at the time The call me when they finish to work with my car More

by HERNANLUCILA45
Customer Service
Recommend Dealer
Yes

Other Employees Tagged: Angela O'Connor, Jean Louis, Eric Ng , Kevin Gomez, Andres Perez

Jan 04, 2022

Acura Of Pembroke Pines responded

We are glad the Acura of Pembroke Pines team helped you enjoy your visit! Thank you for rating us five stars!

January 01, 2022

Dealership Rating
Employee Rating

Great services with proactive recommendations and cost optimizer for the client. The service managed Michael Brassio was exceptional More

by AMENDOZA6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 04, 2022

Acura Of Pembroke Pines responded

Thank you for sharing your experience working with Michael at Acura of Pembroke Pines! We look forward to seeing you next time!

December 26, 2021

Dealership Rating
Employee Rating

I scheduled an appointment to replace a stop light bulb, check the rear door handle, which is making a noise, and do an update to the computer. The appointment was at 8:07am. I waited for this service almo More

by GONGA05
Recommend Dealer
No
Jan 10, 2022

Acura Of Pembroke Pines responded

Thank you for reaching out. Please contact our Service Department at (877) 468-9930 if you would like to discuss this matter further.

December 24, 2021

Dealership Rating
Employee Rating

Eric Ng and Jean Louis are very friendly and helpful, provide very professional service , fixing all the problems quick, I am very happy with their team. More

by cheryl wong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jean Louis, Marco Pinto, Eric Ng , Kevin Gomez, Andres Perez, Ron Richardson, Christian Rodriguez

Dec 28, 2021

Acura Of Pembroke Pines responded

Thank you for taking a moment to share your experience with us, Cheryl! Eric and Jean were both more than happy to assist you. We appreciate you choosing Acura of Pembroke Pines!

Dec 24, 2021

cheryl wong responded

Thanks

December 21, 2021

Dealership Rating
Employee Rating

Service was excellent and the waiting as well. My service manager or coordinator explained the report regarding the vehicle assessment in a very thorough way. More

by ANNAMIRTHAJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 22, 2021

Acura Of Pembroke Pines responded

Thank you for sharing your experience! We hope we can be of service to you again in the future! - The Acura of Pembroke Pines Team

December 21, 2021

Dealership Rating
Employee Rating

Can’t fix my issue, very disappointed, blames Apple and Acura does not take responsibility. My Apple Car Play does not work properly since I bought the car. Brought it for inspection and problem still ther More

by andresignacio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 04, 2022

Acura Of Pembroke Pines responded

Thank you for reaching out. Please contact our Service Department at (877) 468-9930 if you'd like to discuss the situation in greater detail.

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