Michael Grasso | Page 5

My experience at Acura of Pembroke Pines can be summed up in one name: Kramer Fernandez. He was incredibly kind, went the extra mile, and was always willing to find a solution. In fact, even though we purcha in one name: Kramer Fernandez. He was incredibly kind, went the extra mile, and was always willing to find a solution. In fact, even though we purchased the vehicle back in April and only recently had to bring it in for a technical issue, Kramer was right there to assist us once again. The management and sales team were also excellent—very professional and fair during the negotiation process. I would definitely recommend them 100%. On the service side, the issue was resolved, but it took two weeks and there wasn’t much communication or explanation throughout the process. It feels like the team is still not fully prepared to service electric vehicles. My concern is that the car may experience further issues in the future, since I never had any problems with my previous Acura models, yet this new ZDX already required a two-week stay in the shop. More

by Jhonny0 Verified Customer Verified Customer

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I received excellent service. Easy to set appointment online and very easy to work with in person. Easy to set appointment online and very easy to work with in person. More

by dms2sam Verified Customer Verified Customer

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Always an excellent experience at Accura of Pembroke Pines of Florida. They are wonderful to work with. Pines of Florida. They are wonderful to work with. More

by cydp Verified Customer Verified Customer

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It was a good overall experience quick turnaround time even though I had to wait almost a year for my recall service. even though I had to wait almost a year for my recall service. More

by DAVIDANTHONY080 Verified Customer Verified Customer

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Great experience at Acura of Pembroke Pines. Michael was friendly, professional, and made the entire process smooth and stress-free. He took the time to answer all my questions and made sure I w Michael was friendly, professional, and made the entire process smooth and stress-free. He took the time to answer all my questions and made sure I was completely satisfied. More

by Mayling B Verified Customer Verified Customer

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The vehicle had major emergency to make it fit for the road again and the technicians did a great efficient job getting the car back to us road again and the technicians did a great efficient job getting the car back to us More

by CARLOYDS Verified Customer Verified Customer

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I was a pleasure in my vehicle service at Pembroke Pines Acura, they continuing to surprise me on the level of customer satisfaction, they perform Acura, they continuing to surprise me on the level of customer satisfaction, they perform More

by PYTHIASS Verified Customer Verified Customer

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Dropped off my for the first time and they were really fast and my service advisor Micheal Grasso was very informative. I’m very happy with my Acura ZDX. fast and my service advisor Micheal Grasso was very informative. I’m very happy with my Acura ZDX. More

by MERCY6300 Verified Customer Verified Customer

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Everything was completed much quicker than anticipated and the staff was very efficient and friendly and the staff was very efficient and friendly More

by KELLYALBERT14 Verified Customer Verified Customer

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Rayon Thomson always does an excellent job on my 2014 Acura MDX so thank you 😊 sir .For always going above and beyond the call of service! Acura MDX so thank you 😊 sir .For always going above and beyond the call of service! More

by PROSKILLUSA Verified Customer Verified Customer

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