Michael Grasso | Page 27

Prompt, attentive, top-notch service advising and accommodating provided by the whole team at acura of pembroke pines accommodating provided by the whole team at acura of pembroke pines More

by Jcruz0288 Verified Customer Verified Customer

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After working an overnight 12hour shift I took my Acura MDX to Acura in reference to the horn kept sounding, interior lights flashing & the car not recognize the remote/won't start. A warning indicator eve MDX to Acura in reference to the horn kept sounding, interior lights flashing & the car not recognize the remote/won't start. A warning indicator even came on saying take the car to the dealer ASAP. I unplugged the negative after a while I was able to get the car started I drove to Acura of Pembroke Pines. The associate told me after appx. A 2hr wait that some computer part need to be replaced which is covered by my warranty but the part won't be available till June 8th. They rigged the car so I was able to drive it home with no issues as soon as I arrived home it started doing the same thing. I called associate he told me to turn it off & unplug the negative cable. Wow I wasn't even offered a loaner. This is a vehicle my wife drive with my minor kids. I can't have her unplugging a cable. I am disappointed Acura should have given me a loaner until the part came in. Acura is too good of a company for this nonsense. I don't feel safe or comfortable driving my kids in the car as such I guess I have to park it & wait till the part come in (unbelievable). More

by MR_ASH81 Verified Customer Verified Customer

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I was booked for 12:15. . service. Wasn’t ready till 2:53. Everyone blames the other. Don’t make appointments if you’re on lunch. And do not keep customers waiting longer tha . service. Wasn’t ready till 2:53. Everyone blames the other. Don’t make appointments if you’re on lunch. And do not keep customers waiting longer than 1 hour… not the first time More

by DEENASHAP915 Verified Customer Verified Customer

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Didn't do everything they were supposed to after having my car for almost a week my car for almost a week More

by HEAT.FAN16 Verified Customer Verified Customer

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My car was ready around the time the service writer indicated, which was 2 hours. The car was washed, clean and ready to go. indicated, which was 2 hours. The car was washed, clean and ready to go. More

by DIANE.HOGAN Verified Customer Verified Customer

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Awesome service will be back. I was assisted right away and the service representative was very professional and pleasant to work with. I was assisted right away and the service representative was very professional and pleasant to work with. More

by Tanilaly82 Verified Customer Verified Customer

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They were great, fast and understanding. They didn’t over charge they also made me feel heard They didn’t over charge they also made me feel heard More

by allianafoster83 Verified Customer Verified Customer

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Good service courteous, polite, attentive accommodating. I am a customer they’re already for the 18 years I am a customer they’re already for the 18 years More

by STLAMBERT Verified Customer Verified Customer

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Great service! Everyone was very nice and efficient! The area was very clean and inviting. Everyone was very nice and efficient! The area was very clean and inviting. More

by KKJT@bellsouth.net Verified Customer Verified Customer

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It was fast, friendly and efficient. Would go back every time needed. Coffee whole I waited was a plus. Would go back every time needed. Coffee whole I waited was a plus. More

by cristyv986 Verified Customer Verified Customer

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