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Michael Grasso
Michael Grasso at Acura Of Pembroke Pines

Michael Grasso | Page 22

Service Consultant

Acura Of Pembroke Pines

15601 Pines Blvd
Pembroke Pines, FL 33027

Contact Me
4.6
590 Reviews

Dealership Experience

5 yrs, 5 mos

Industry Experience

24 yrs, 5 mos

Languages Spoken

English English

4.6

590 Reviews

Write a Review

590 Reviews of Michael Grasso

November 16, 2023

Dealership Rating
Employee Rating

The dealer the service shop always has the best service including car wash complimentary after services are finished. More

by groupierreabdel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Ticker , Douglas Campbell, Giovanni Vargas, Adonis , Mario sales associates

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Nov 17, 2023

Acura Of Pembroke Pines responded

We're glad to know that you appreciate our complimentary car wash after service at Acura of Pembroke Pines. Thanks for the positive feedback!

November 13, 2023

Dealership Rating
Employee Rating

Have been coming here for years. Consistently good service, fair prices and convenient accomodations. I have dealt with numerous employees from sales, to service, managers, and eve More

by AngryBuyer0021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Ferber, Jean Louis, Marco Pinto , Lucas (Service Advisor), Mike Duggan (Sales) - Both a pleasure to deal with and provide excellent service.

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Nov 14, 2023

Acura Of Pembroke Pines responded

We're so glad to know you've been enjoying our service at Acura of Pembroke Pines for years! It's great that our team has consistently provided good service and fair prices. And yes, those sandwiches are pretty amazing too! Thanks for the review.

November 09, 2023

Dealership Rating
Employee Rating

Had to use a new service "advisor," who lacked customer skills and business acumen. Certainly will not choose him again next time ... I was unable to even get an itemized invoice after my advisor applied t More

by SANTIAGOACOSTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 10, 2023

Acura Of Pembroke Pines responded

Santiago, We're disappointed to read about your recent experience with our new service advisor. We strive for excellent customer service and it sounds like we fell short during your visit. We would appreciate the opportunity to discuss this further and address any issues you have. Please contact our Service Department at (877) 468-9930. Thank you.

November 06, 2023

Dealership Rating
Employee Rating

I received an excellent service. I did not have to wait long. All was done super fast. More

by GREGGUTMAN9
Recommend Dealer
Yes
Print
Nov 06, 2023

Acura Of Pembroke Pines responded

Hi Gregg! Thank you for leaving us this five-star review and kind words about our service team at Acura of Pembroke Pines! Safe travels!

November 04, 2023

Dealership Rating
Employee Rating

Excellent service. Thank you for your help. I will recomend your service for my friends. More

by LIUACOSTA81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jean Louis, Marco Pinto, Eric Ng , Kevin Gomez, Ron Richardson, Christian Rodriguez

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Nov 06, 2023

Acura Of Pembroke Pines responded

We're so glad we could assist you! Thanks for recommending Acura of Pembroke Pines to your friends and please don't hesitate to reach out if we can be of service again in the future!

October 30, 2023

Dealership Rating
Employee Rating

I’m very much satisfied with the prompt service of Acura of Pembroke Pines. The waiting room is very clean. Thank you More

by CHITRASULTANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 31, 2023

Acura Of Pembroke Pines responded

Thank you for the positive review! We're glad to know you enjoyed our prompt service and clean waiting room at Acura of Pembroke Pines. We'll see you next time! Have a great ride!

October 28, 2023

Dealership Rating
Employee Rating

Great work done good experience with the manager Jordan Ferber He called and and assure that everything was done properly More

by RICARDO.AVILA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Gomez, Jordan Ferber

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Oct 30, 2023

Acura Of Pembroke Pines responded

Ricardo, we're glad to know that you had a positive experience with Jordan & the team at Acura of Pembroke Pines. We always strive for the best service and we appreciate your feedback!

October 27, 2023

Dealership Rating
Employee Rating

Very easy dealership to deal with appointment was easy to schedule and wait time for the oil change service was not very long. More

by SILVERREF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 27, 2023

Acura Of Pembroke Pines responded

We're glad to know that you found our appointment scheduling easy and wait times reasonable at Acura of Pembroke Pines. Thanks for choosing us for your oil change service!

October 20, 2023

Dealership Rating
Employee Rating

Nice showroom, free coffee, on time service, professional staff and my car washed and beautiful. Very happy. More

by PHDELRIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 23, 2023

Acura Of Pembroke Pines responded

We're glad to know you enjoyed your visit at Acura of Pembroke Pines, from our showroom and amenities to the punctual service. Thanks for sharing this positive feedback!

October 19, 2023

Dealership Rating
Employee Rating

Very helpful and always courteous. Service lounge has plenty of space to work while waiting. More

by PWADE823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Duggan, Jean Louis, Marco Pinto, Eric Ng , Kevin Gomez, Ron Richardson, Christian Rodriguez

Print
Oct 19, 2023

Acura Of Pembroke Pines responded

We really appreciate you taking the time to leave Acura of Pembroke Pines this awesome review, thank you!

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