Michael Graham

I have been a client for 25 years and this last car was a nightmare to purchase and the 9 V battery was on. I just paid 800.00 in my other car for the same issue and was TOTALLY given the we can’t give you nightmare to purchase and the 9 V battery was on. I just paid 800.00 in my other car for the same issue and was TOTALLY given the we can’t give you a new battery blah blah blah This will be my last car from MB More

by KATHIEGAMBINO Verified Customer Verified Customer

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Folks are quite responsive and professional John went over and beyond in helping deliver the car ! over and beyond in helping deliver the car ! More

by EQEOwner Verified Customer Verified Customer

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They were able to get the car ready. The personal interaction with both Mikes was very positive. Mylee worked through an issue with the wrong address and did it easily and professionally The personal interaction with both Mikes was very positive. Mylee worked through an issue with the wrong address and did it easily and professionally. More

by DEREKWHITE Verified Customer Verified Customer

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My main interface with Mercedes-Benz of Portland was John Frentsos. He was my initial contact and found the vehicle that I purchased a week later. John was attentive to my desires in a vehicle, very friendly Frentsos. He was my initial contact and found the vehicle that I purchased a week later. John was attentive to my desires in a vehicle, very friendly and he even remembered my name and my brother-in-law's name the next day when we chatted by email. John took time to work with me on his day off and coordinated with his co-worker, Michael Franz, to work with me on trade-in details and set up the meeting to buy the new vehicle. Michael was always very considerate, respectful and helpful in email and phone communications. He was a real pleasure to work with as well. He had the new car charged up and ready to go when I arrived and greeted me after I parked my car outside the lobby. Due to traffic delays driving from Spokane to Portland, I arrived well after my assigned meeting time and I think we were still closing details after the normal dealership closure time. Nevertheless, Andrew Fox assembled all the documents and walked me thru the signature process. He was very organized. He explained what I was signing and answered any questions I had. He stayed to make copies of all the documents and handed them to me before I left for the evening. I did not have direct dealings with Michael Graham while in the showroom, but he was the manager that signed off on the cash proposal that included the trade-in. Additionally, he left the showroom after I did when I bought the car. I appreciate his help in the buying process. After I completed all the signatures and bought the EQS 580, John Frentsos gave me some additional training on the vehicle and we agreed to meet Saturday morning to complete more details like transferring my SiriusXM account and get more tips and training on operating the vehicle. John provided fantastic support and made it clear I could call him with follow up questions. In summary, I had a great experience. I will recommend this dealership to anybody that expresses an interest in Mercedes-Benz. More

by SatisfiedCustomer Verified Customer Verified Customer

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Ordered what we wanted. Easy process. Mitch kept us in the loop every step of the way. Easy process. Mitch kept us in the loop every step of the way. More

by THOMPSHN Verified Customer Verified Customer

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Everybody were very knowledgeable and helpful. Excellent customer experience. Mitch was very nice and listened to what I was looking for since the beginning. Thank you! Excellent customer experience. Mitch was very nice and listened to what I was looking for since the beginning. Thank you! More

by ERIKAFRANCO03 Verified Customer Verified Customer

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The service was great and everything was completed as stated and on time. Thanks Maurice for the great job. stated and on time. Thanks Maurice for the great job. More

by tsidhu Verified Customer Verified Customer

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I will never buy another vehicle from Lithia’s Mercedes-Benz of Portland. I purchased a 2020 vehicle with their “limited warranty for any Mechanical or Electrical component failure for 3000 miles Mercedes-Benz of Portland. I purchased a 2020 vehicle with their “limited warranty for any Mechanical or Electrical component failure for 3000 miles or 60 days.” The vehicle had shocks that didn’t work. The Sales Management team responded by introducing delays, misinformation and multiple trips to their office to attempt resolution. It took over 2 months to get them to accept their responsibility for making the repair. Further the vehicle needed a $25 DEQ inspection which they said they would reimburse me. After more than 4 months and multiple requests, they still haven’t reimbursed me. More

by LJSIMS503 Verified Customer Verified Customer

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I had an exceptional experience at Mercedes-Benz of Portland! From the moment I arrived, I was treated with the utmost professionalism and courtesy. The showroom is immaculate, and the selection of veh Portland! From the moment I arrived, I was treated with the utmost professionalism and courtesy. The showroom is immaculate, and the selection of vehicles is impressive. My sales consultant dale Alcer was incredibly knowledgeable and patient, taking the time to understand exactly what I was looking for and guiding me through the options without any pressure. The entire process, from test driving to finalizing the purchase, was smooth and stress-free. The team was transparent about pricing and financing, ensuring that I got the best deal possible. They even went above and beyond to help me with all the details, including setting up the technology in my new vehicle and explaining all the features. The customer service didn't end at the sale—I've been back for routine maintenance, and the service department is just as impressive. The staff is friendly, efficient, and they always make sure my car is returned in perfect condition. If you're in the market for a luxury vehicle, I highly recommend Mercedes-Benz of Portland. They truly deliver a first-class experience from start to finish! Kent Zhu More

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It was a pleasure to work with the team at mercedes of Portland.! Thanks for being there for me. Portland.! Thanks for being there for me. More

by WEESEMOM10 Verified Customer Verified Customer

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