Michael Goodman
Michael Goodman at Herb Gordon Subaru
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Michael Goodman

Service Advisor

Herb Gordon Subaru

3161 Automobile Blvd
Silver Spring, MD 20904

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4.9
408 Reviews
4.9

408 Reviews

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408 Reviews of Michael Goodman

November 07, 2024

Dealership Rating
Employee Rating

I took my forester to Herb Gordon Subaru after moving to Maryland from Florida and I was thoroughly impressed with the service I received here. Michael Goodman was my service advisor and he was professional More

by tristynbe
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Luis Prada , Laurie

Nov 09, 2024

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

November 07, 2024

Dealership Rating
Employee Rating

Michael = Terrible Customer Service. He needs to learn to take the time to listen to his customers concerns and not use slander or profanity on the phone with potential customers like wh More

by TommyVercetti
Service Price Transparency
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Recommend Dealer
Yes
Nov 11, 2024

Herb Gordon Subaru responded

Tommy Vercetti Thank you for your 5-star review. We would like to learn more about your interaction with our service advisor, but we are unable to find a matching customer profile in our database. At your convenience, please reach out to our General Manager, Ed Sarecky, to discuss in more detail. He can be reached at 301.890.4699 or esarcky@mileone.com. Thank you.

November 05, 2024

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Employee Rating

I brought my car in for an oil change and to check my breaks today. I was assisted by Michael Goodman. I had the day off work so I decided to wait the 1.5 hours quoted to me. To my surprise it would turn More

by Marlene Alfaro
Service Price Transparency
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Recommend Dealer
Yes
Nov 07, 2024

Herb Gordon Subaru responded

Hi Marlene, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 16, 2024

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They take time to give you the best bang for your buck! Excellent service, even better staff More

by Sarah Robinson
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Recommend Dealer
Yes
Oct 19, 2024

Herb Gordon Subaru responded

Hi Sarah, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Herb Gordon Subaru as your first choice for service!

October 14, 2024

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Employee Rating

Honestly, Mr. Prada is better than the other service providers I have encountered since purchasing my New Subaru Premium in 2019. More

by Ayesha
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Recommend Dealer
Yes
Oct 17, 2024

Herb Gordon Subaru responded

Hi Ayesha, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

September 13, 2024

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Employee Rating

Knowledgeable Pleasant Friendly staff Keep their appointments Courteous Personal interest Clean bathrooms Professional Nice facilities More

by nevis53977
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Vitaliy Khlebnikov, Luis Prada

Sep 15, 2024

Herb Gordon Subaru responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!

Sep 16, 2024

Herb Gordon Subaru responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!

June 23, 2024

Dealership Rating
Employee Rating

Vitaly, Ken and the team are awesome. Our family has been bringing our cars for service with them for ages now. Vitaly works hard to provide great service and ensure our cars are running More

by T
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ken Hanscom, Vitaliy Khlebnikov

Jun 24, 2024

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

June 20, 2024

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Employee Rating

We have taken out subarus to Rodney for over 5 years and have always had exceptional and honest service from him. He is great! More

by rparkhurst
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rodney Rogers

Jun 21, 2024

Herb Gordon Subaru responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 11, 2024

Dealership Rating
Employee Rating

I had a last minute service issue come up on a Saturday and Michael Goodman stayed late to make sure we got the car in and put me in a loaner to get on my way. Really outstanding service! More

by Superbaru
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 13, 2024

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

June 11, 2024

Dealership Rating
Employee Rating

Superb customer service: it's what makes a Mike Goodman a Mike Goodman. Always a pleasure. More

by Carolyn
Service Price Transparency
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Recommend Dealer
Yes
Jun 13, 2024

Herb Gordon Subaru responded

Hi Carolyn, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

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