Michael Goodman

I took my forester to Herb Gordon Subaru after moving to Maryland from Florida and I was thoroughly impressed with the service I received here. Michael Goodman was my service advisor and he was professional Maryland from Florida and I was thoroughly impressed with the service I received here. Michael Goodman was my service advisor and he was professional, kind, genuine and knowledgeable. I was provided a loaner car free of charge while my vehicle was being serviced, which made the experience very convenient and easy. Laurie who helped arrange for the loaner car was also fantastic. Overall, everyone at Herb Gordon Subaru was kind and professional, the location was clean, and I was able to get my vehicle serviced without hassle. More

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Michael = Terrible Customer Service. He needs to learn to take the time to listen to his customers concerns and not use slander or profanity on the phone with potential customers like wh He needs to learn to take the time to listen to his customers concerns and not use slander or profanity on the phone with potential customers like when I called in and asked a few simple questions. I have worked with several different Advisors and I have never been mistreated like I was by Michael. It is to be understood that we all have our bad days but to take out your frustration(s) out on a customer is unacceptable. Terrible Customer Service on his part. More

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I brought my car in for an oil change and to check my breaks today. I was assisted by Michael Goodman. I had the day off work so I decided to wait the 1.5 hours quoted to me. To my surprise it would turn breaks today. I was assisted by Michael Goodman. I had the day off work so I decided to wait the 1.5 hours quoted to me. To my surprise it would turn out to be 4 hours waiting. Boy was that worth the wait!!!! Mr. Goodman advised that there was a TSB extension for the issue I was experiencing with my breaks. He asked if I was willing to wait or he could get me in a loaner vehicle. It would be a little longer to get my breaks and rotors replaced. But best of all... it would be covered in full! The fact that he took the time to work with his tech and advocate for my issue shows the amazing customer service Mr. Goodman possess. He went above and beyond to ensure that I was comfortable. I decided to sit around and wait. I have been here before but this has been the first time I worked with Mr. Goodman and I will make sure to make my appointments with him in the future. If you are in need of service at the Herb Gordon Subaru Dealer in Silver Spring, ask for Michael Goodman. You will be in good hands!!! More

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They take time to give you the best bang for your buck! Excellent service, even better staff Excellent service, even better staff More

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Honestly, Mr. Prada is better than the other service providers I have encountered since purchasing my New Subaru Premium in 2019. Prada is better than the other service providers I have encountered since purchasing my New Subaru Premium in 2019. More

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Knowledgeable Pleasant Friendly staff Keep their appointments Courteous Personal interest Clean bathrooms Professional Nice facilities appointments Courteous Personal interest Clean bathrooms Professional Nice facilities More

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Vitaly, Ken and the team are awesome. Our family has been bringing our cars for service with them for ages now. Vitaly works hard to provide great service and ensure our cars are running Our family has been bringing our cars for service with them for ages now. Vitaly works hard to provide great service and ensure our cars are running well. They are the reason we keep going back and why we recommend our friends to as well. More

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We have taken out subarus to Rodney for over 5 years and have always had exceptional and honest service from him. He is great! have always had exceptional and honest service from him. He is great! More

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I had a last minute service issue come up on a Saturday and Michael Goodman stayed late to make sure we got the car in and put me in a loaner to get on my way. Really outstanding service! and Michael Goodman stayed late to make sure we got the car in and put me in a loaner to get on my way. Really outstanding service! More

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Superb customer service: it's what makes a Mike Goodman a Mike Goodman. Always a pleasure. Mike Goodman. Always a pleasure. More

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