Michael Franz

Replaced my wiper as a courtesy on my new car. Very helpful and courteuous. Will be back. . Very helpful and courteuous. Will be back. . More

by DEREKWHITE Verified Customer Verified Customer

Report | Print

Great Experience. Michael Franz. Is a professional. Good experience. I would recommend the dealership 3all who seek to purchase a Mercedes product Michael Franz. Is a professional. Good experience. I would recommend the dealership 3all who seek to purchase a Mercedes product More

by MC8 Verified Customer Verified Customer

Report | Print

They were able to get the car ready. The personal interaction with both Mikes was very positive. Mylee worked through an issue with the wrong address and did it easily and professionally The personal interaction with both Mikes was very positive. Mylee worked through an issue with the wrong address and did it easily and professionally. More

by DEREKWHITE Verified Customer Verified Customer

Report | Print

My main interface with Mercedes-Benz of Portland was John Frentsos. He was my initial contact and found the vehicle that I purchased a week later. John was attentive to my desires in a vehicle, very friendly Frentsos. He was my initial contact and found the vehicle that I purchased a week later. John was attentive to my desires in a vehicle, very friendly and he even remembered my name and my brother-in-law's name the next day when we chatted by email. John took time to work with me on his day off and coordinated with his co-worker, Michael Franz, to work with me on trade-in details and set up the meeting to buy the new vehicle. Michael was always very considerate, respectful and helpful in email and phone communications. He was a real pleasure to work with as well. He had the new car charged up and ready to go when I arrived and greeted me after I parked my car outside the lobby. Due to traffic delays driving from Spokane to Portland, I arrived well after my assigned meeting time and I think we were still closing details after the normal dealership closure time. Nevertheless, Andrew Fox assembled all the documents and walked me thru the signature process. He was very organized. He explained what I was signing and answered any questions I had. He stayed to make copies of all the documents and handed them to me before I left for the evening. I did not have direct dealings with Michael Graham while in the showroom, but he was the manager that signed off on the cash proposal that included the trade-in. Additionally, he left the showroom after I did when I bought the car. I appreciate his help in the buying process. After I completed all the signatures and bought the EQS 580, John Frentsos gave me some additional training on the vehicle and we agreed to meet Saturday morning to complete more details like transferring my SiriusXM account and get more tips and training on operating the vehicle. John provided fantastic support and made it clear I could call him with follow up questions. In summary, I had a great experience. I will recommend this dealership to anybody that expresses an interest in Mercedes-Benz. More

by SatisfiedCustomer Verified Customer Verified Customer

Report | Print

Dale, Megan and Andrew were top notch! They were patient, thorough and so pleasant to work with. I love my new Mercedes. Thank you! They were patient, thorough and so pleasant to work with. I love my new Mercedes. Thank you! More

by Kazuli Verified Customer Verified Customer

Report | Print

I would never buy another vehicle from the dealership. I honestly feel ripped off when purchasing a CPO vehicle that needed both front and rear brakes replaced within 6 months of ownership and all 4 tires I honestly feel ripped off when purchasing a CPO vehicle that needed both front and rear brakes replaced within 6 months of ownership and all 4 tires and had preexisting engine issues. The vehicle due to the issues it has has depreciated its value over $11,000 in 6 months. The know. Tire issues should have been disclosed along the mechanical issues. I was told by sales this was a great reliable car and it’s far from that. I will say that the service department is great but sale efforts to “make thing right” are laughable. More

by CoastMan Verified Customer Verified Customer

Report | Print