Michael Felton
Michael Felton at Capital Volkswagen Volvo Porsche
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Michael Felton

Client Advisor

Capital Volkswagen Volvo Porsche

3963 W Tennessee St
Tallahassee, FL 32304

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172 Reviews
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172 Reviews

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172 Reviews of Michael Felton

January 22, 2022

Dealership Rating
Employee Rating

Everyone was experienced and the dealership was clean and presentable. Adam Kelly was very knowledgeable and helpful about the car that I chose. Finance manager Mike was very accommodating More

by Monica Burdette
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Kelly

July 31, 2021

Dealership Rating
Employee Rating

Absolute worst experience at a dealership in my life, went to buy 2 new porsche, couldn’t get anyone to wait on us, absolutely ridiculous! More

by Cabraswell7
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 05, 2021

Capital Volkswagen Volvo Porsche responded

Cabraswell7 I like to apologize for your experience when visiting our Porsche dealership. Not sure if the day you visit and the date of your response submission are the same. However a few of the Sales team members you tag in your response were not here on the day of your submission. Other teams members that were here on the date of your submission, along with myself feel terrible that we didn't provide you with the luxury experience one would expect from a Porsche dealer. As the dealership Porsche Customer Experience Manager I would appreciate an opportunity to earn your business and create an experience that aligns with the brands reputation. Please feel free to contact me directly @ 850.574.377 ext. 3030. I look forward to speaking with you soon and welcome the opportunity to speak with you regarding your experience. Thanks Lorraine Head Porsche Customer Experience Manager

Aug 05, 2021

Cabraswell7 responded

The reason why some of the employees mentioned were not present is because I mentioned everyone on the sales team. No one got up, so I included everyone. I literally walked in the dealership twice , several salesman looked at me but didn’t acknowledge I was there, I even turned around at the door, a responded , I guess no one wants to sell a Porsche today. I was in business for 40 yrs, owned three businesses, if I had seen a potential customer treated in this manner I would have fired every one at that location that had seen the customer........the absolute worst case of customer service I have ever experienced, or observed in my 63 hrs !!!

July 16, 2021

Dealership Rating
Employee Rating

This was the best car buying experience I have ever had. I worked with Aubrey Keith with some additional support from Michael Felton. They were both patient, knowledgeable, and never exhibited any pressure. More

by bethanygilot
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Aubrey Keith

July 09, 2021

Dealership Rating
Employee Rating

Excellent service from Michael Felton, no pressure, very knowledgeable and professional about the vehicle I was buying. Was working with him online at first because I am from out of town, he was very prompt More

by adease
Recommend Dealer
Yes

June 01, 2021

Dealership Rating
Employee Rating

Michael Felton is very knowledgeable and give very good advice based on the customer's needs. He went above and beyond to make sure our needs were met. I would for sure work again with him, such a pleasu More

by Olivier B.
Friendliness
Price
Recommend Dealer
Yes

May 31, 2021

Dealership Rating
Employee Rating

Michael provided the best car-buying experience I’ve ever had. He was responsive to my messages and was extremely accommodating. I highly recommend Michael! More

by K. Helms
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dustin Wheeler, Justin Carter

March 17, 2021

Dealership Rating
Employee Rating

I visited the dealership to look at the new Atlas, and received follow up calls/texts the same day from Billy, with deals to help me get into my new car. I could not be more impressed with the folks at Ca More

by Tori
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Justin Carter, Billy Pierini

March 13, 2021

Dealership Rating
Employee Rating

Sales experience was excellent. Michael Felton had spoken with me earlier in the week by telephone and the Saturday visit was expected. He was completely knowledgeable about the vehicle and patiently More

by sgautney1408
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

March 11, 2021

Dealership Rating
Employee Rating

Michael was awesome to work with! We have bought two cars from him and will definitely seek him out when we’re looking for another one. More

by Jpm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

January 30, 2021

Dealership Rating
Employee Rating

Great experience at capital eurocars, go see Michael Felton! I was able to get everything I needed and more! Michael, Fred and Justin helped tremendously! More

by goodson_desiree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Justin Carter , Fred Faura

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