Michael Eckard

The service department is horrible. I scheduled an appointment for 10:00, showed up at 09:30 and checked in. The advisor informed me it would be 1 hour and 45 minutes to get my vehicle I scheduled an appointment for 10:00, showed up at 09:30 and checked in. The advisor informed me it would be 1 hour and 45 minutes to get my vehicle back. I was there for an oil change and tire rotation. At 12:00, I still havent seen my vehicle and no one came out to talk to me. I went to the service counter and spoke with the advisor to get an update about my vehicle. The advisor went to the shop and came back to tell me it was going to be another 1.5 - 2 hours longer before they could get to my vehicle because they were short handed. I left with my vehicle not being serviced and my entire morning being wasted. Also, all of the advisors have poor customer service skills and act annoyed when someone comes to the counter. More

Report | Print

Ben Royal always goes above and beyond to help when purchasing a new vehicle. We always go to him because he makes the process fast and easy, and this is our 3rd purchase and have not had any issues! purchasing a new vehicle. We always go to him because he makes the process fast and easy, and this is our 3rd purchase and have not had any issues! More

Report | Print

Out standing experience, Ben our sales person was so helpful and guided us through the process helpful and guided us through the process More

Report | Print