Michael Duggan | Page 2

I purchased a used 2022 Genesis GV80 from this dealership in June 2026. The vehicle was shipped to me in Maryland and arrived with an active ant infestation and a non-functional driver-side seatbelt. The in June 2026. The vehicle was shipped to me in Maryland and arrived with an active ant infestation and a non-functional driver-side seatbelt. The ant infestation was documented by the transport driver at delivery and reported to my sales rep Michael Duggan on day one. Every time I called Michael, he kept calls under two minutes and rushed me off the phone. Follow-up after follow-up went nowhere. I escalated to the Used Car Sales Director, Ryan Reeves, who acknowledged the dealership has a known, ongoing ant problem on its property. He offered to cover the remediation cost, confirmed it was “approved and processing” on June 23, promised the check would be sent July 13, then claimed it was mailed July 15. It never arrived. I reached out to GM Larry Schlossberg and General Sales Manager Sam Nelson directly — neither responded. After nearly two months of broken promises and complete silence from management, I filed a small claims action in Broward County. The check arrived shortly after they were served. The vehicle also came with non-OEM budget tires that were not disclosed at the time of sale. This dealership will take your money, ignore your calls, and make promises they don’t keep — until you take legal action. Save yourself the trouble and buy elsewhere. More

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Patient with me and provided options that met my needs. Service with Mr. Duggan was excellent Service with Mr. Duggan was excellent More

by CAMILLE.BARRETT2010 Verified Customer Verified Customer

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Mike is always great to work with and he and the dealership make it easy to get a new leased car dealership make it easy to get a new leased car More

by BR Verified Customer Verified Customer

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It was stress free in And out All staff members were friendly and helpful even when they were helping others friendly and helpful even when they were helping others More

by geneveve.allen Verified Customer Verified Customer

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Knowledgeable, professional and customer driven. Friendly atmosphere and no “hard sell.” I recommend as a dealer. Friendly atmosphere and no “hard sell.” I recommend as a dealer. More

by BARBARACATTANO Verified Customer Verified Customer

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MIKE DUGAN WAS A PLEASURE TO WORK WITH. PLUS HIS GM HELP COMPLETE THE FINAL NEGOTIATIONS QUICK AND PAINLESSLY. I WOULD highly RECOMMEND Acura Pembroke Pines PLUS HIS GM HELP COMPLETE THE FINAL NEGOTIATIONS QUICK AND PAINLESSLY. I WOULD highly RECOMMEND Acura Pembroke Pines More

by smehr4596 Verified Customer Verified Customer

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Always a pleasant experience I have purchased three acuras they and the sales team is always very good to deal with!!! Also serviced all the acuras with them and has been excellent acuras they and the sales team is always very good to deal with!!! Also serviced all the acuras with them and has been excellent More

by PATIMYAK Verified Customer Verified Customer

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INACCURATE. .. DECEIVING... LIES WHEN ATTEMPTING TO COMMUNICATE... Issue will be taken to a much higher authority!! .. DECEIVING... LIES WHEN ATTEMPTING TO COMMUNICATE... Issue will be taken to a much higher authority!! More

by firstkings000 Verified Customer Verified Customer

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Mike always helps me get the deal I want with no pressure and with professionalism. and with professionalism. More

by clubrudy Verified Customer Verified Customer

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Everyone I dealt with was very patient and showed me different options to help me decide whether I wanted to lease or purchase a car. different options to help me decide whether I wanted to lease or purchase a car. More

by MCKOYL Verified Customer Verified Customer

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