Michael Douglas

I think it was Michael who assisted me when I drove the car in. Subaru is new to me and he answered some simple questions about the technology. Jason, the person who checked me in isn't on your dept. list car in. Subaru is new to me and he answered some simple questions about the technology. Jason, the person who checked me in isn't on your dept. list. He provided excellent customer service and managed to get me in and out within 1 1/2 hours as promised by sales rep. (Only needed mud guards installed.) The waiting area was clean and comfortable. The coffee well stocked with amazing alternative beverages and few snacks to choose from. Compared to Toyota...I'm impressed. We'll see how the future goes with our long term Subaru relationship. More

by deblee808 Verified Customer Verified Customer

Report | Print

when I need repair done right, it’s always albany subaru. a big shout out to to alan poon and the shuttle crew. a big shout out to to alan poon and the shuttle crew. More

by provideo Verified Customer Verified Customer

Report | Print

Subaru serviced my 2024 Crosstrek, took good care pf the car and the staff rated here were welcoming and very helpful. car and the staff rated here were welcoming and very helpful. More

by brettchun Verified Customer Verified Customer

Report | Print

While the service team was efficient and attentive, I couldn't help but feel that the cost of parts was somewhat excessive. It's great to have a warranty that covers the replacement, but I believe that t couldn't help but feel that the cost of parts was somewhat excessive. It's great to have a warranty that covers the replacement, but I believe that the dealership could do a better job of being transparent about pricing and perhaps offering more competitive rates for parts and services. The overall experience was positive, and the staff was knowledgeable and friendly. They took the time to explain the issue with my vehicle and the necessary steps to fix it. However, if Albany Subaru could reconsider their pricing strategy, it would enhance the customer experience even further. In conclusion, I would recommend Albany Subaru for their quick service and professionalism, but I would advise potential customers to be aware of the costs associated with parts and services. A little more fairness in pricing could easily make them a five-star dealership in my book! More

by TERESASCULPTS Verified Customer Verified Customer

Report | Print

Right on time. Answered all questions. Very helpful always helpful if a light is on and I go in. The service is why I bought a Subaru Answered all questions. Very helpful always helpful if a light is on and I go in. The service is why I bought a Subaru More

by BCKYWHT Verified Customer Verified Customer

Report | Print

They were able to tell me what was going on w/ my car's oil leak. Further diagnosis revealed the leak was not serious; however, they will continue to monitor @ each maintenance interval. oil leak. Further diagnosis revealed the leak was not serious; however, they will continue to monitor @ each maintenance interval. More

by C.FONTANOZA Verified Customer Verified Customer

Report | Print

I dropped off and received my vehicle back in a good timeframe. Customer service is magnificent timeframe. Customer service is magnificent More

by Dak13 Verified Customer Verified Customer

Report | Print

Great experience. Would definitely recommend to anyone who is looking to service their Subaru or used vehicle. Would definitely recommend to anyone who is looking to service their Subaru or used vehicle. More

by ASFAN925 Verified Customer Verified Customer

Report | Print

Staff are courteous and prompt. I was frustrated when the team recommended a brake line flush for the second time in 5 months. I was frustrated when the team recommended a brake line flush for the second time in 5 months. More

by mab Verified Customer Verified Customer

Report | Print

Everyone was very nice, I wish they offered me an Uber or Lyft when dropping off my car unexpectedly. Lyft when dropping off my car unexpectedly. More

by CDIAZ Verified Customer Verified Customer

Report | Print