Michael Cunningham | Page 5

Jackson Acura responded

Thank you for taking the time to share your feedback. I apologize for the delay in responding and for the issues you encountered. And I’m sorry to learn about the issues you experienced with the refund process and the lack of communication from Joey. At Jackson Acura, we strive for transparency and excellent customer service at every stage of the buying process, and it's clear that we didn’t meet those standards in this case. I apologize for the frustration and irritation this has caused you. We appreciate your overall positive rating but would like to address your concerns directly to resolve any remaining issues. Please contact us so we can ensure that this matter is handled promptly and to your satisfaction. We'd appreciate the chance to earn and maintain your trust and business. Thank you very much for your feedback and for giving us the opportunity to improve. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your wonderful experience with us! We're thrilled to hear that Chege provided such exceptional service during your car purchase. It's fantastic to know that he was kind, professional, and very helpful throughout the process. We strive to make every customer's experience as comfortable and pressure-free as possible, and we're glad to hear that this was reflected in your visit. Your recommendation truly means a lot to us. If you need any further assistance or have additional feedback, please don't hesitate to reach out. Enjoy your new car, and we look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your fantastic feedback! We’re delighted to hear that your experience with our team, especially Sergei, was exceptional. It means a lot to us that you chose to drive 45 minutes past other dealerships to do business with Jackson Acura. Our goal is to provide top-notch service and make every visit as seamless as possible. We truly appreciate your recommendation and are grateful for your trust and loyalty. If you need any further assistance or have additional questions, please don’t hesitate to reach out. We look forward to welcoming you back! Warm Regards, Jackson Acura Team

Jackson Acura responded

We're truly honored to receive your glowing review! Thank you for your kind words and for choosing Jackson Acura. Providing our customers with a hassle-free and transparent experience is always our goal, and we're thrilled to hear that you appreciate our straightforward pricing approach. Our team takes great pride in delivering exceptional service, and your feedback reaffirms that we're on the right track. We're grateful for your loyalty over the years, and we look forward to continuing to serve you for many more to come. If there's anything else we can do to enhance your experience or if you have any further feedback, please feel free to let us know. We truly appreciate your support and look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your wonderful review! We're delighted to hear that you have had excellent, stress-free experiences with us and have found our customer service to be very responsive. And it's fantastic to know that you were pleased with the trade-in offer. At Jackson Acura, we are committed to providing exceptional service, transparency, and value to all our customers. Your recommendation and loyalty truly mean a lot to us, and we're thrilled to have you as a repeat customer. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future! Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your feedback! We're delighted to hear that Paul's attentive and thoughtful service keeps you coming back to us. At Jackson Acura, we pride ourselves on our team's dedication to exceptional customer care. We're glad Paul continues to help find you the perfect fit during your car buying process. Your ongoing loyalty and trust are greatly appreciated. We look forward to serving you again soon - Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your wonderful experience! We're delighted to hear that Sergei provided you with exceptional service and that you had a great experience at Jackson Acura. Your recommendation means a lot to us, and we truly appreciate your trust in us. If you ever need anything else or have any further questions, please don't hesitate to reach out. We're here to assist you and anyone else looking to buy a car. Thank you for choosing Jackson Acura, and we look forward to serving you again in the future! Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

We're thrilled to hear about your positive experience at Jackson Acura! Rodney, Mike, and Reggie are indeed exceptional members of our team, dedicated to providing outstanding customer service. We're delighted that your car-buying process was seamless and that you're satisfied with your purchase. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to ensure your continued satisfaction and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for choosing Jackson Acura for your automotive needs once again! We're thrilled to hear that Sergei and Joey provided you with excellent service during your visit. It's fantastic to know that you're enjoying your 2024 Integra. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We truly appreciate your continued trust in us, and we look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you had a fantastic and seamless car-buying experience at Jackson Acura. Our team works hard to ensure that our customers can make informed decisions and complete their purchase smoothly. Your feedback is valuable to us, and we truly appreciate you choosing Jackson Acura for your vehicle needs. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future! Enjoy your new car! Warm Regards, Jackson Acura Team