Michael Chavis

Scott Clark is expensive but does excellent work-reliable n gets the work done in a timely manner, as promised. I highly recommend Nissan n its management n staff.***** n gets the work done in a timely manner, as promised. I highly recommend Nissan n its management n staff.***** More

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My experience is great and on time. The service department from the time you drive in is always great.I would like to recognize the service manager Mario and his service team there is no The service department from the time you drive in is always great.I would like to recognize the service manager Mario and his service team there is no one to compare to this team of experts.Thy are truly in a elite call all by there selves. More

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Awesome service every time we. We love the service department they are an extension of our family We love the service department they are an extension of our family More

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Always have had a pleasant experience by either the service department or sales. What a pleasure… service department or sales. What a pleasure… More

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Very friendly and helpful in the sales and finance department. Every Question I had was answered department. Every Question I had was answered More

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Very disappointed, asked question about car being washed. She ashored me it was done. Later to find out she lied(spoke without checking.) I had to wait longer to get it done. Will not use Caitlyn Nearhood ( She ashored me it was done. Later to find out she lied(spoke without checking.) I had to wait longer to get it done. Will not use Caitlyn Nearhood (Service Advisor) ever again. My word is bond. More

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10/10 would recommend to a friend. I’ve been here every day since I’ve had my car serviced I’ve been here every day since I’ve had my car serviced More

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Great service when I'm working with Robert Albert. One other service advisor, I would prefer not to work with Jamie Hernandez, not great customer service. One other service advisor, I would prefer not to work with Jamie Hernandez, not great customer service. More

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My experience with this dealership has been nothing short of a nightmare for the past 2 months. My car has broken down on me a total of 5 times, and out of those 5 times, I had to have it towed 3 times, only of a nightmare for the past 2 months. My car has broken down on me a total of 5 times, and out of those 5 times, I had to have it towed 3 times, only for them to say it didn't happen to them and they can't find anything wrong. The first time I took it, I ending up paying $2300.00 for something that never fixed the issue. Within the last month, they have had my car 3 different times. The last time I provided the actual video showing what occurred. My car would lose power while driving, would only reverse backwards slowly, steering wheel would lock up, and message stating key not detected would appear. This happened on 5 different occasions, 4 of those times AFTER I paid the $2300.00 to have the issue corrected. They called me on Monday stating they still couldn't get it to happen with them, and if it happens again I need to contact an engineer from Nissan. I pick it up on Tuesday, and turned in the free loaner they gave me (which I'm very thankful, considering the fact that I did my part by taking and paying for my car to get fixed the first time). I get back in my car, which had 214 miles of gas when I took it this last time to be fixed, and notice that the gas light is on, and it no longer shows the miles until empty, just the two dashes, which means I don't even know how many miles are left for me to drive. I politely asked the associate helping me if they could put just enough gas in so the light would go off and I would know how much miles I have. He asked the manager and came back and said, "my manager said he will not give you gas". I asked for his manager to come and speak to me. That's when Michael Chavis came out with the worst attitude ever. He told me that they have put in countless hours looking at my car and gave me a loaner free of charge, and I should be grateful. My response was, I paid you all for a service that you didn't successfully complete and my car has broken down on me 4 times after, and 2 of those times with my kids in the car with me. I told him that's not doing me a favor, that's providing customer service. His response was, you are really complaining about gas, and I said, so you are not able to give me a little gas so I can take it to fill it up. He said "we don't keep gas here, and I would have to drive to the store and follow you". His next response was, "oh I am able to do it, but what I'm saying is I"M NOT GOING TO DO IT". He then said, "we didn't have to give you a loaner car, but we did". At that point, I was done. I will NEVER do business with Scott Clark Nissan again. The way I was treated by Michael Chavis, a Service DIRECTOR, after all of the patience I've had with having to take my car back and forth to get fixed, without resolution, was HORRIBLE. Now I'm left with no choice but to get another car, after I paid $2300.00 to have an issue fixed, that wasn't fixed, and could have been used for a down payment. More

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The service was good my car was serviced real good and clean My car was Arizona time clean My car was Arizona time More

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