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Dick’s CJDR of Wilsonville

Wilsonville, OR

4.4
2,086 Reviews

25600 Southwest Parkway Center Drive

Wilsonville, OR

97070

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2,086 Reviews of Dick’s CJDR of Wilsonville

April 12, 2025

Eric Austin was professional and very helpful to me. The team performed the services I needed quickly and surprised me by getting it done sooner than expected. Overall I had a very positive experience. More

by NA13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Austin
Apr 13, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Eric Austin and our team at Dick's Chrysler Jeep Dodge of Wilsonville. It’s great to know we could meet your needs quickly and efficiently. We look forward to seeing you again for any future services! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 06, 2025

Had a great experience at Dick's CJDR of Wilsonville. Micheal Johnston was very knowledgeable of minivans, which was what we were looking for. He gave us time to look vehicles over, showed us the optio More

by Jay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Johnston
Apr 07, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you so much for your wonderful review, Jay! We're thrilled to hear that you had a great experience at Dick's Chrysler Jeep Dodge of Wilsonville. It's fantastic to know that Michael was able to assist you with your minivan search and make your time enjoyable with the fun touches at delivery. We appreciate your feedback and look forward to serving you again in the future! Enjoy your new minivan! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 06, 2025

I don’t recognize either name used on the questionnaire. I found the staff to be most incompetent or starting from the time I walked in. Harrison walked me to find the car, we walked all the way around the More

by trevor taylor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joshua DeLaunay, Harrison R
Apr 07, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us, and I appreciate your detailed feedback. I understand that your visit to Dick's Chrysler Jeep Dodge of Wilsonville was frustrating, and we're committed to improving our service. We will reach out to you soon to address your concerns directly. Your comments about staff communication and customer service training are invaluable, and we take them seriously as we strive to enhance our customer experience. Thank you again for your insights. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 04, 2025

Car was in service for 5 months. Service from agents prior to Bria was poor. Delays by Stellantis in getting necessary parts were inexcusable. Bria did great. Use of fleet car during More

by LO dad
Recommend Dealer
Yes
Employees Worked With
Bria
Apr 04, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback! We're glad to hear that Bria provided you with great service and that you appreciated the use of the fleet car during your vehicle's time in service. We understand your frustrations with the delays and previous experiences, and we will reach out to you soon for a resolution. Thank you for choosing Dick's Chrysler Jeep Dodge of Wilsonville! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 04, 2025

Did not meet me in the service drive. Charged me over $250.00 to tell me my key fobs were bad. When I picked my vehicle up they charged me extra for using a credit card. They handed me my More

by CROOKSTIR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Austin, Kylie Lima
Apr 07, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback. We understand your experience regarding the service drive and key fob diagnosis at Dick's Chrysler Jeep Dodge of Wilsonville. It's important for us to uphold high standards for our customers. We will reach out to you soon to address your concerns and work towards a resolution. Your feedback is invaluable in helping us improve. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 03, 2025

I was totally Satisfied with how I was treated and of what the Jeep needed to repair it and how well I was informed More

by drood0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylie Lima
Apr 04, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We're thrilled to hear that you were totally satisfied with your experience and how we informed you about your Jeep's repair needs. At Dick's Chrysler Jeep Dodge of Wilsonville, we strive to provide excellent service, and it’s great to know we met your expectations. We look forward to assisting you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 01, 2025

What a wonderful dealership! Michael Johnston is thoughtful, kind, and is a good listener, you can count on him to follow through with helping you find and get just what you need More

by katzelda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua DeLaunay, Tarek Eldeeb, Tanner Castro, Michael Johnston, Brandon Bodine, Luis Vallejo
Apr 01, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your fantastic review! We're thrilled to hear that you had a great experience with Michael Johnston and that you love your new Jeep Gladiator. Your kind words mean a lot to our team at Dick's Chrysler Jeep Dodge of Wilsonville. We appreciate your support and look forward to assisting you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 30, 2025

Great listeners, showed me the exact product I asked for and able to make accommodations for needs, quick signing, got me a great interest rate, received thorough in person info on how to use the Pacifica, More

by kristen2318
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tarek Eldeeb, Michael Johnston, Brandon Bodine
Mar 31, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience with Dick's Chrysler Jeep Dodge of Wilsonville and that our team was able to meet your needs while helping you with the Pacifica. It’s fantastic to know you received valuable information and a great interest rate. We look forward to assisting you again for your next car! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 30, 2025

i was happy to find the vehicle I never knew i wanted here at this dealership. I had no idea Ram had a "black out" option on their trucks, so wonderful to find. More

by fjtanner
Recommend Dealer
Yes
Employees Worked With
Joshua DeLaunay, Tarek Eldeeb, Michael Johnston, Joseph Walters
Mar 31, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We’re thrilled to hear you found the Ram truck with the \"black out\" option at Dick's Chrysler Jeep Dodge of Wilsonville. It’s always exciting to help customers discover the perfect vehicle they didn’t know they wanted. We look forward to seeing you again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 30, 2025

The service provided was great. Kylie did a great job of scheduling and overseeing the repairs. Tyler performed the repairs and the quality of the repairs were exceptional. I highly More

by kevin_king1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Austin, Kylie Lima
Mar 30, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your fantastic review! We truly appreciate your kind words about Kylie and Tyler's exceptional service at Dick's Chrysler Jeep Dodge of Wilsonville. We're thrilled to hear that you were satisfied with the scheduling and quality of the repairs. Your recommendation means a lot to us! We look forward to serving you again in the future. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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