Michael Capadona

I brought my Telluride there for a recall repair on 8/2/24. While they were doing the repair, the front radar stopped working and they weren’t able to finish the software update. They didn’t know why 8/2/24. While they were doing the repair, the front radar stopped working and they weren’t able to finish the software update. They didn’t know why or how to fix it, so they sent me home and said they’d call me back the next week once they put a ticket into the main KIA support line. Nobody ever called me back and my front radar has not worked since I brought it there. It did work before then without any problems. I drove 60 miles on the highway using cruise control to bring the car to the dealership when I brought it there on 8/2/24. It worked when I left I there but it has not worked since. After several weeks and several phone calls I finally was able to get it back in to be told that they found damage to the radar and that it must have been in a collision. It has never been in a collision. It have never “bumped” it into anything. I told them this and they replied “well maybe somebody backed into it while it was parked?” Maybe! And maybe it was damaged by you while it was in your lot or in the garage. It worked when I left it in your parking lot, so if there was damage it occurred while it was in your possession so you should fix it and not charge me the $2000 that they quoted me. The customer service throughout all of this has been terrible almost every time I’ve called. (There was one person who was helpful, everybody else did not make any effort to help me find a solution.) I left my keys in the Dropbox the night before the appointment (because my son was home sick from school on the day of the appointment and I didn’t want to be stuck there all day with a sick kid… again, 60 mile drive!). They emailed me the next day at noon, saying I had missed my 9 AM appointment. I called them to let them know the car was in their parking lot and the keys were in their Dropbox. I got a callback about 10 minutes later to let me know that they hadn’t been able to figure out why the radar wasn’t working yet so it might need to stay longer than just one day. I wish I had never brought it to them! More

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The sales team and the finance team did a great job of making me feel that my wants were first in their efforts. making me feel that my wants were first in their efforts. More

by RT110164 Verified Customer Verified Customer

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The best experience I’ve ever had at a dealership. Luis was an amazing salesman that made me feel welcome and answered all of my questions. I’ve been telling everyone about how great my time was there Luis was an amazing salesman that made me feel welcome and answered all of my questions. I’ve been telling everyone about how great my time was there! I never thought I could get a brand new vehicle, I always assumed I would be stuck with a used vehicle but they got me into my first ever brand new SUV! More

by kllynn86 Verified Customer Verified Customer

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The staff at Matthew's Kia is impressive. They work together so smoothly to work out a deal, without wasting time. They are friendly, attentive, and professional. They work together so smoothly to work out a deal, without wasting time. They are friendly, attentive, and professional. More

by ASHLEIGHVIELE Verified Customer Verified Customer

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The staff are Friendly, the salesman was extremely accurate with his description, he was responsive to my questions and very knowledgeable, the family was clean also accurate with his description, he was responsive to my questions and very knowledgeable, the family was clean also More

by cjmckissick77 Verified Customer Verified Customer

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I thought she (Michelle) was extremely helpful, friendly and the whole time she was smiling. and the whole time she was smiling. More

by HOLLOWAY5612 Verified Customer Verified Customer

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Great dealership to work with. Worked well with all involved from sales to finance to setting my first service. Worked well with all involved from sales to finance to setting my first service. More

by cbc806 Verified Customer Verified Customer

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Andrew porter was an excellent salesman to deal with, and I recommend him highly. I have a good feeling about this dealership. Brett was very nice to deal with too. I recommend him highly. I have a good feeling about this dealership. Brett was very nice to deal with too. More

by JMKJOY Verified Customer Verified Customer

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This is my third Kia from this location, the last two were leases. I was just glancing at the showroom while my current car was being serviced. Since I only had 4 months until my lease expired, Andrew were leases. I was just glancing at the showroom while my current car was being serviced. Since I only had 4 months until my lease expired, Andrew told me about some options I could do now and was so informative I was inspired to get a new lease early. Andrew showed me the new choices I had and explained the options. Once I made my choice, Andrew handled everything (DMV, insurance, etc.) Once my new car was ready, he explained how the instruments worked, answered my questions, gave me his card and offered to answer any future questions. He was very efficient, patient, and professional. Definitely an employee Matthews can be proud of. And I should also give a positive shout out to his brother Andre, who showed me the same excellent service at my previous lease three years ago. Thanks guys. More

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I had a great experience! Andre was very helpful and kind and helped me find my dream car! Andre was very helpful and kind and helped me find my dream car! More

by LaurenV Verified Customer Verified Customer

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