Michael Brown
Michael Brown at Seguin Chevrolet

Michael Brown

Service Advisor

Seguin Chevrolet

509 West I H 10
Seguin, TX 78155

Contact Me
4.8
72 Reviews

Industry Experience

11 yrs, 2 mos

Languages Spoken

English English

4.8

72 Reviews

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72 Reviews of Michael Brown

April 01, 2026

Dealership Rating
Employee Rating

We took our vehicle in to get a recall fixed in it. It was a very productive service. The place was packed with people getting their vehicles serviced but, even though they were busy we were impressed More

by jarrepillado51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 20, 2026

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Only problem was the puck hole system for the fifth wheel hitch was out of line. My hitch did not fit although there were no change in the hole line up from my trade in to what I bought. I had to cancel a More

by rpkal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 20, 2026

Seguin Chevrolet responded

Thank you for bringing this to our attention. I’m sorry for the inconvenience this caused, especially with your RV trip being affected. I’m glad Dustin was able to step in and get the correct part ordered, but I understand that doesn’t make up for the frustration and time involved. We definitely want to make this right for you, so please reach out to me directly so we can look into this further and work toward a solution. - Jeremy Sims, General Manager

Mar 20, 2026

rpkal responded

Thanks for the quick response. Dustin said parts in on 24th. And can be installed on the 25th. Do I drop it off or wait? You asked what you could do. Maybe fill my tank up with gas and clean it up.

February 24, 2026

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The store was very clean, managers were very helpful The salesman Marco answered all my questions. More

by ronmusquiz730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Lopez, Gregory Howard

Feb 24, 2026

Seguin Chevrolet responded

Thank you for the review! I’m glad you found the store clean and welcoming, and that Marco and our managers were helpful and took the time to answer all your questions. We appreciate you sharing your experience. - Jeremy Sims, General Manager

January 30, 2026

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Employee Rating

Great customer attention. They listen and deliver. Our experience so far has been good with all of our Tahoes. More

by Susu
Recommend Dealer
Yes

Other Employees Tagged: Michael Brown

Feb 05, 2026

Seguin Chevrolet responded

Thank you, Susu! I’m glad our team listened, delivered, and has taken good care of your Tahoes. We appreciate you sharing your experience. - Jeremy Sims, General Manager

January 29, 2026

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The service and team are great. I really like how the team treats me and they will have my business for as long as it continues. To be clear, I’d give five stars for the actual serv More

by michaeltmurphy88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Howard, Ethan Starks, Gracie Martinez, Amber Elliott , Tim Caffey, Abel Vasquez

Feb 05, 2026

Seguin Chevrolet responded

Thank you for the thoughtful feedback, Michael. I’m glad the service itself and how our team treats you has earned your continued trust, that means a lot. I also appreciate you sharing your thoughts on the follow-up communication. That kind of input helps us be more mindful of the overall experience beyond the visit itself. - Jeremy Sims, General Manager

December 08, 2025

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Employee Rating

I was greeted when entering the service area. Everyone is knowledgeable and courteous. I was kept informed about everything dealing with my car. More

by NBMDCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gracie Martinez, Amber Elliott

Dec 08, 2025

Seguin Chevrolet responded

Thank you, NBMDCustomer for sharing this! I’m glad our service team kept you informed and made you feel welcome throughout your visit. Knowledgeable and courteous care is exactly what we aim for, and I appreciate you taking the time to acknowledge it. - Jeremy Sims, General Manager

November 16, 2025

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Employee Rating

Still haven't received update when my vehicle will be able to be seen. Having transmission issues. Does not seem like they are very concerned yet. I purchased vehicle through them. Don't believe I'll pur More

by GEORGEALARSONJR2015
Service Price Transparency
Service Communication
Recommend Dealer
No
Nov 17, 2025

Seguin Chevrolet responded

Thank you for sharing your concerns, George. I’m sorry you haven’t received an update yet, transmission issues are stressful, and it shouldn’t feel like your situation isn’t being taken seriously. Our current diagnosis time is about 3–5 days, and we also have a loaner list available if you’d like to be added to it while we work on your vehicle. We’ll do our best to accommodate you and get this handled as quickly as possible. Please reach out to us at your earliest convenience. - Jeremy Sims, General Manager

Nov 17, 2025

GEORGEALARSONJR2015 responded

I'm already supposed to be on the list. This is a brand new truck. I shouldn't be having problems with it. Communication sucks coming from your end. Nobody's called nobody's left a voice message. Nothing

Nov 17, 2025

GEORGEALARSONJR2015 responded

I should already be on a loaner list. I haven't received any kind of communication about anything other than this email. Now that it's publicly made. It's a brand new truck. I should not be having trouble with it. I regret getting the truck now from y'all to begin with because communication sucks. The salesman sucked getting it had it not been helped by another previous salesman. I would not have purchased the vehicle to begin with. I just want a vehicle that's working and fixed right? Because I'm spending a lot of money for something that is crap right now

November 14, 2025

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Employee Rating

recently visited the dealership for service and had the pleasure of working with Michael Brown. From start to finish, they were professional, friendly, and incredibly attentive. They took the time to clear More

by CARLOSSAUCEDO13
Recommend Dealer
Yes

Other Employees Tagged: Michael Brown

Nov 17, 2025

Seguin Chevrolet responded

Thank you, Carlos! I’m glad Michael took such great care of you with clear communication, timely updates, and attentive service from start to finish. I’ll be sure to share your appreciation with him. - Jeremy Sims, General Manager

November 12, 2025

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Employee Rating

Fast, great, professional and friendly The team is great, the did a great job and on time More

by cri_mendoza
Recommend Dealer
Yes

Other Employees Tagged: Michael Brown

Nov 14, 2025

Seguin Chevrolet responded

Thank you, cri_mendoza! I’m glad our team provided fast, friendly, and professional service while getting the job done on time. We appreciate you choosing Seguin Chevrolet! - Jeremy Sims, General Manager

November 07, 2025

Dealership Rating
Employee Rating

Efficient and friendly. That's how I would describe it I like the… Coffee machine. It was efficient. I got my oil changed, tires rotated, and everything was checked More

by mattheweswift
Recommend Dealer
Yes

Other Employees Tagged: Michael Brown

Nov 11, 2025

Seguin Chevrolet responded

Thank you, Matthew! I’m glad you enjoyed our friendly, efficient service and the coffee machine too! It’s great to hear everything with your oil change and tire rotation went smoothly. - Jeremy Sims, General Manager

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