Michael Berg

Our car buy process with summit started with a phone call to see we could test drive a vehicle from there website we were driving an hour to do this and asked if there was anyway we could be assured it would to see we could test drive a vehicle from there website we were driving an hour to do this and asked if there was anyway we could be assured it would still be there, we were told if we put. 1000$ deposit non refundable they would secure it for us. This seemed steep and a non refundable on a vehicle that was in a stop sale for recalls. We were told we would get a call back quickly to see if they could waive that 4 hours later we called back and they said absolutely they would hold it with no deposit but we had to do the follow up work. We were place with a sales person and drove it and loved it and were willing to wait for recalls to be resolved. We received a phone call and were told we could pick up right away and then an another saying wait no we have to wait for the recall fix no problem the fix was happening in a couple days. We were then told late Friday afternoon or Saturday for delivery and would receive a call once they knew for sure no phone call so Thursday evening we called only to be told by the receptionist our sales person was out on vacation and would be back for over a week, were we supposed to wait til then? We then received a curt phone call that it was all handled and we would have another sales person no worries pick up Saturday morning. We were and he was a very nice man and covered a lot of things. We were also told it would be detailed and gassed up well it had gas but well that’s about it anyway we noticed a rusted tow hook at the dealer and once we arrived home to wash it a cap above the windshield was missing and there was a very significant paint flaw. Going back and forth trying to figure this out and finally a date to fix and it comes back and the paint issue is not fixed after having it almost 3 days we were told they needed it that long to be sure the paint would cure what paint ?? Any way do not recommend stay away they need people who are knowledgable in recalls time frames and that return phone calls. We also had missing paperwork in our financing that we had to do via email and phone conversations I will say our second sales person was good but the damage was done the trust had been drained and what should have been a fun experience was stressful More

by JWCONTRACTORS Verified Customer Verified Customer

Print

Very easy and simple process. Everything was explained to me well and made it a easy and comfortable buying experience. Would recommend to others! Everything was explained to me well and made it a easy and comfortable buying experience. Would recommend to others! More

by Demetrius1 Verified Customer Verified Customer

Print

The process was easy and flawless. I would recommend to anyone. Everyone there is very nice and professional and are willing to help. I would recommend to anyone. Everyone there is very nice and professional and are willing to help. More

by BRADK2 Verified Customer Verified Customer

Print

We drove an hour to a dealer outside of our hometown, looking for a genuine experience. Our usual dealer sold out and we thought it was time to try somewhere else. Cody was nice and easy to talk to. Howe looking for a genuine experience. Our usual dealer sold out and we thought it was time to try somewhere else. Cody was nice and easy to talk to. However we are already needing to put money into the truck we bought 5 weeks ago. We won’t be back and we will definitely not be recommending this dealer to any of our friends or family. I’ve worked in retail and my family owns a tractor company. I would have been embarrassed to sell them a half serviced vehicle. More

by opperman2019 Verified Customer Verified Customer

Print

Working with Cody and Danah was a pleasure. They both were very communicative, and helped me and my family the best to their abilities with finding us the perfect vehicle for our expanding fami They both were very communicative, and helped me and my family the best to their abilities with finding us the perfect vehicle for our expanding family!! More

by tasia rose Verified Customer Verified Customer

Print

Had a great experience. Cody and Danah were great to work with and did their part in helping me get the vehicle I wanted for my expanding family! Cody and Danah were great to work with and did their part in helping me get the vehicle I wanted for my expanding family! More

by tasia rose Verified Customer Verified Customer

Print

This dealership is amazing with all rockstars helping out any way they can. Got into a truck that met all my requirements and in no time at all. Brennon was great and helped me find what I was looking for an any way they can. Got into a truck that met all my requirements and in no time at all. Brennon was great and helped me find what I was looking for and Danah got all the paperwork done and explained everything so easy even I could understsnd. Thanks Summit for being such a great dealership and treating everyone like family. Highly reccomend and will be taking everyone here!! More

Print

Cody had the answers to all my questions. Very positive and sincere great experience thank you Very positive and sincere great experience thank you More

by luckdean Verified Customer Verified Customer

Print

Was greatly appreciated with the sell and how fast in an out it went plus the service I received both before and after the sell out it went plus the service I received both before and after the sell More

by JOHN-JEANNE Verified Customer Verified Customer

Print

Everyone at Summit Ford was friendly and easy to work with. They were knowledgeable in the specifics of the car I purchased. with. They were knowledgeable in the specifics of the car I purchased. More

by beanbag72 Verified Customer Verified Customer

Print