Michael Bass

The service department is a JOKE! Unprofessional, unreasonable, scam after scam. If you think you are going for a simple oil change...be ready to pay for extras that you likely don't Unprofessional, unreasonable, scam after scam. If you think you are going for a simple oil change...be ready to pay for extras that you likely don't need. Or, if you're like me, a loyal, valuable customer who has a well-maintained car, bringing it in for a recalled repair - which is FREE from Honda, you leave with major engine damaged caused by faulty parts and improper installation. Replaced the fuel pump parts, returned the car to me with all the dashboard lights lit up, then proceeded to tell me it was a faulty o-ring. Seriously, faulty parts as a recall replacement? It's true. Got the car back and after one day of driving, I hit the lottery and somehow blew the head gasket. Some say it cannot be related, as Honda did, but others...true mechanical professionals would disagree. Honda Libertyville's service team/manager thinks people are stupid. They told me the full repair costs (including service I didn't need and previously declined because I just had it done a couple months ago) totaled ~$7500. FOR WHAT SHOULD HAVE BEEN A FREE RECALL PART. Honda Libertyville doesn't care they see dollar signs. After arguing for a MONTH, the cost amazingly came down to ~$2600. I was held hostage for these repairs and had no choice. This place is a major scam...read the reviews before wasting your time and money. Stay away from any/all Murgado owned dealerships. They are a theft ring in plain sight. Oh, forgot to mention...good luck getting a loaner car, if needed. Magically, with a lot full of cars (shocker...that aren't getting sold), they will not have one available for you. Took me 3 weeks to finally get one. Did I mention they flat out don't care? More

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Easy to set up appointment, took care of my problem went out of their way to make sure I was happy and it didn't take to long. out of their way to make sure I was happy and it didn't take to long. More

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Service coordinator Mike is extremely attentive and thorough! He assisted me throughout all the necessary service appointments, seeing it through until my issue was fixed to my satisfaction. He followe thorough! He assisted me throughout all the necessary service appointments, seeing it through until my issue was fixed to my satisfaction. He followed up with me, kept me updated, and ensured I was getting the best technician until completion. Highly recommend asking for Mike to oversee your service appointments!! More

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I gave the dealership a 5-star rating based on the staff in the service department. They work under extremely stressful conditions, adeptly and patiently handling sometimes difficult and unhappy customers. in the service department. They work under extremely stressful conditions, adeptly and patiently handling sometimes difficult and unhappy customers. The department is obviously short-staffed which complicates the situation for the staff even further. I want to expressly mention Michael Bass. He is an asset to the department; kind, patient, communicative and explains things so that they are easy to understand. He stays calm and maintains a sense of humor which speaks to his professionalism. I hope Libertyville Honda appreciates him and the entire service department team. More

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