Michael Ayala

Dependable service a price that is nice a price I can afford a price that does not go up friendly personell afford a price that does not go up friendly personell More

by twocando84 Verified Customer Verified Customer

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Great service! ! They went out of the way to make us comfortable waiting for the car. ! They went out of the way to make us comfortable waiting for the car. More

by LAPARISE Verified Customer Verified Customer

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We felt very comfortable with the deal . The salesman was very helpful. We wood return there The salesman was very helpful. We wood return there More

by gaberaposo49 Verified Customer Verified Customer

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All of the staff were very friendly and worked with us on our budget. We purchased the car we came in for and the process was very wffecient. our budget. We purchased the car we came in for and the process was very wffecient. More

by bridgetecook1 Verified Customer Verified Customer

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Two stars is being nice! This is for a Ford Lightning. I arrived early in the morning and parked it at the charger. While I was waiting for my Uber, I watched the first emplo This is for a Ford Lightning. I arrived early in the morning and parked it at the charger. While I was waiting for my Uber, I watched the first employee to arrive turn off the charger. Really? I'm paying customer who purchased a brand new EV from this dealership. This dealer is a bit of a drive for me but I take the truck there because I was happy the purchasing process. I was notified there was a recall. I scheduled the appointment and took the truck there on that date. I also told them there was a problem with the wipers. I got a call a few hours later to let me know they needed to order the parts for the recall and the wipers were fixed. I really wonder why they didn't order the parts at the time of scheduling. They must have known what parts were needed for the recall. Anyhow, I rescheduled for the following week. When I picked the car up, they said a master reset had solved the wiper problem. Luckily it was raining that day so I showed the technician that there was still a problem. He assured me it would be fixed when I returned the following week. I took the car back the following week. They did perform the recall but again failed to fix the wipers. They said it needed a new sensor but they didn't even offer to schedule it when I picked the truck up. This would now require a third trip to fix the wipers, which would be a total of 6 uber rides. I've decided to get it fixed at the local dealership which is right down the street. I really enjoyed the buying experience, but the service department is dreadful. So sad. BTW... I really prefer to not leave reviews, especially negative reviews. That said, I have unsubscribed from receiving review emails. That seems to have gone ignored and I keep receiving emails to make sure I complete the survey. So sadly, I've been forced to submit an honest review. Please remove me from ALL your email lists! More

by david@spinlabcnc.com Verified Customer Verified Customer

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Absolutely fantastic dealership. Every individual person we dealt with was extremely professional and helpful, from the Sales Rep, Sales Manager, and Financial Officer. They assi Every individual person we dealt with was extremely professional and helpful, from the Sales Rep, Sales Manager, and Financial Officer. They assisted us in accomplishing what we needed to do, in order to make this sale. More

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We were so pleased with the exceptional service and respectful treatment we received, particularly from Michael, that we selected the vehicle we were considering there over others we had seen. Great j respectful treatment we received, particularly from Michael, that we selected the vehicle we were considering there over others we had seen. Great job, Salem Ford! More

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I had a great experience at Salem Ford. The staff (Michael A, Conner, and Brandon) were very informative and personable. All my questions were answered in detail and they made the process e The staff (Michael A, Conner, and Brandon) were very informative and personable. All my questions were answered in detail and they made the process easy to follow. Got a great deal as well, 10/10! More

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Deceptful sales tactics. Story kept changing about availability of "technician" and ability to address/not address TPMS....$700 doc fee? I'm glad others have had good experi Story kept changing about availability of "technician" and ability to address/not address TPMS....$700 doc fee? I'm glad others have had good experiences.....not this guy. "Oh, we don't address TPMS until we have a buyer" "I'm interested. We need to address TPMS." "It'll go off (magically) after 100 miles. Guaranteed." "Great, drive it 100 miles and let me know" "Oh, we can't put miles on a car" More

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One of the easiest and best car purchases, I’ve experienced in 20 years I want to thank Michael, my salesman, and Benjamin and Len getting me finance after previously financing a car with my wife l experienced in 20 years I want to thank Michael, my salesman, and Benjamin and Len getting me finance after previously financing a car with my wife less than two months ago with the lowest credit rating ever! Never thought I had a chance, but they pulled through And I’m more than happy with my Jetta GLI. Thank you so much. More

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