Michael Abramov

Buyer’s Remorse Terrible dealership and salespeople completely treat customers like fools. Two days ago, on Saturday, I went to the dealership to pick up the car. The salesperson Kenny Xu told me that completely treat customers like fools. Two days ago, on Saturday, I went to the dealership to pick up the car. The salesperson Kenny Xu told me that the financing manager Michael Abramov was scheduled for three o'clock. As a result, I waited for one and a half hours, and when it was almost closing time, the manager Michael impatiently said my transaction was very complicated because my co-signer was in California, and he needed to use DocuSign to sign the documents. As a first-time car buyer, I had a trusting attitude towards the manager. He took my phone and asked me to sign, so I signed a lot of DocuSign documents. During this process, the manager did not explain any of the loan options or interest rates to me; he just told me to sign quickly because he was ready to leave. He printed the documents for me and then called sales representative Kenny to take the car. When my co-signer asked about the interest rate, Kenny, salesperson who was also in a hurry, said it was all in the documents. I thought a dealership of this size wouldn’t engage in scamming customers, so I drove home. However, when I got home and opened the documents, I found that the price of the car, originally $55,000, had turned into $92,000 with the loan and interest!!! What a scam!!! It turned out that the manager added various unnecessary maintenance and repair costs, totaling $20,000. This is outright commercial fraud! On Monday, I went back to confront the manager. He actually claimed that he had explained everything clearly before I signed, which was completely untrue. He did not explain any of the documents I signed! He even asked sales representative Kenny to vouch for him! Kenny initially said the manager explained how much the monthly payments would be. Later, I took a firm stance with Kenny and made it clear that I would not compromise. I will be filing a complaint with the Better Business Bureau / Consumer Frauds Bureau / social media / I also made it clear that I had consulted legal advice. After that, Kenny immediately changed his attitude and went to handle the situation with the manager, removing all the unnecessary warranties. As they said the bank cannot removed the theft protection preferred plus program which I don’t need it ! I want to tell all buyers, especially new buyers, to absolutely avoid these two people! Before signing any documents, make sure they explain everything clearly, and do not let them touch your phone! Stay away from this dealer!!! More

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I had an excellent experience at New Country Lexus of Great Neck when purchasing my Lexus. From start to finish, the team was incredibly helpful and attentive, making sure all my needs and requirements w Great Neck when purchasing my Lexus. From start to finish, the team was incredibly helpful and attentive, making sure all my needs and requirements were met. They went above and beyond to ensure I was completely satisfied with my purchase. I felt valued as a customer, and the process was seamless and stress-free. I highly recommend this dealership for anyone looking to buy a car – exceptional service and a truly great experience! More

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Jamall Thompson made the buying process very enjoyable! He was knowledgeable and we didn’t feel pressured. We felt very informed and well cared for. He was knowledgeable and we didn’t feel pressured. We felt very informed and well cared for. More

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Everything went well except my long wait to get my car due to computer crash due to computer crash More

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Jamall and Mike were wonderful to me during my purchasing process. The customer service and due diligence was top tier. All of my questions and concerns were answered with patience, understanding and kindnes process. The customer service and due diligence was top tier. All of my questions and concerns were answered with patience, understanding and kindness. The process was fast, efficient and comfortable. I felt at ease with my purchase and I would recommend purchasing from this team 10x over. More

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Super fast and excellent service, from the moment you walk in to when you are finalizing the deal with the Financial Manager. Highly recommended walk in to when you are finalizing the deal with the Financial Manager. Highly recommended More

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Jamall Thompson was amazing! He did not leave any stone unturned in his quest to make the deal. He was incredibly helpful throughout the process & it is his patience & skill th He did not leave any stone unturned in his quest to make the deal. He was incredibly helpful throughout the process & it is his patience & skill that made this transaction possible. I highly recommend Jamall to one and all!!! More

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Best dealership. Not pushy and fair. Jamall is a great salesman and Mike in finance is very honest. Only place to buy a Lexus. Excellent experience. Not pushy and fair. Jamall is a great salesman and Mike in finance is very honest. Only place to buy a Lexus. Excellent experience. More

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It was such a pleasure for me and my family to meet Jamal. He is a blessed and inspirational person, not to mention a great salesman. He is blessed with the demeanor and personality of a great sales Jamal. He is a blessed and inspirational person, not to mention a great salesman. He is blessed with the demeanor and personality of a great sales person. We felt really comfortable and welcomed in his presence, a really likable person. He was able to answer every question that we had and provided us with the perfect product for our family. I can recommend Jamal and this dealership with my eyes closed for anyone who is interested in purchasing a car. Keep up the good Jamal, Bless Up!!!!!!!! More

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Nice very presentable. Good & very Pleasant, friendly and my salesman. Jamall was very good..Thank you Good & very Pleasant, friendly and my salesman. Jamall was very good..Thank you More

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