Michael Abramov

My experience with Jamall was truly exceptional! 10/10 across the board! What stood out most was the personalized attention and genuine care he showed throughout the entire process. Jamall was not o 10/10 across the board! What stood out most was the personalized attention and genuine care he showed throughout the entire process. Jamall was not only knowledgeable and professional, but he also took the time to understand my needs, preferences, and concerns without ever making me feel rushed or pressured. What’s most important to me and what I appreciated the most was the level of trust, transparency, and personalized service. Jamall made me feel like more than just a customer; he treated me like a guest whose time and satisfaction truly mattered. If that kind of relationship, focused service remains a cornerstone of the Lexus experience, I will gladly keep coming back and recommending others to do the same. From start to finish, my car buying experience with Lexus and especially with Jamall was incredibly seamless and stress-free! Every step of the process was handled with care and professionalism, from the initial inquiry to the final paperwork. Jamall ensured that everything was clearly explained, timely, and organized, making what can often be a stressful process feel smooth and effortless. What impressed me most was the level of coordination and communication. There were no surprises, no delays just a well orchestrated experience where each step flowed naturally into the next. It truly felt like a luxury experience in every sense, and I left the dealership feeling confident, informed, and excited about my new vehicle. Michael the finance manager was also amazing! UPDATE: 4 months after my car buying experience and everything is still great! Most importantly, Jamall has checked in and answered any questions I had promptly and efficiently! More

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Jamall is amazing! I was just browsing on the Lexus website and building out possible versions that I would be interested in. I was putting in my information to see loc I was just browsing on the Lexus website and building out possible versions that I would be interested in. I was putting in my information to see local dealerships and got a text. I followed up with a question to New Country Lexus of Great Neck. Within a few minutes Jamall responds, within an hour we had it down to 2 options of cars that they both had, one was in transit from another dealership. He was able to work with me on the numbers over the phone, so that we wouldn't waste each others time by coming in and playing games. Negotiated a few times, came to an agreement, he confirmed with his manager and by the next day I had the car confirmed. Within 24 hours we met, ironed out the numbers and paperwork, filled out a lease form and scheduled a pick up for another day. Michael the Finance Manager is a miracle worker, down to earth knowledgeable. I was able to meet with him, give him my information, which he used to prep for the pick up date. Within an hour of meeting with him, he was able to get me approved and prepped for 20 minute convo about the financial aspect. No pressure, no games, no haggling, just chat and I was out. My only recommendation, for those of you new to the brand, spend a few minutes learning about the car, as Lexus does tend to use generic pictures. I found out the hard way. However, Jamall worked with me and explained everything. Like I previously said he is amazing, even calling me after hours as I was confused with a few features. He called and explained everything. Needless to say, new to Lexus, I was nervous and he made me feel comfortable, happy and exited for my new journey. We laughed, we shared our history and talked cars... Jamall was very patient and quick responses... Give him a chance and I promise you won't be dissatisfied. More

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Jamal Thompson and his team were fantastic! Jamal worked with us to stay within our budget and even included a dashcam installation, which was a great bonus. Huge kudos to the entire team for g Jamal worked with us to stay within our budget and even included a dashcam installation, which was a great bonus. Huge kudos to the entire team for going above and beyond, making this the best car-buying experience we've had at a dealership! More

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Buyer’s Remorse Terrible dealership and salespeople completely treat customers like fools. Two days ago, on Saturday, I went to the dealership to pick up the car. The salesperson Kenny Xu told me that completely treat customers like fools. Two days ago, on Saturday, I went to the dealership to pick up the car. The salesperson Kenny Xu told me that the financing manager Michael Abramov was scheduled for three o'clock. As a result, I waited for one and a half hours, and when it was almost closing time, the manager Michael impatiently said my transaction was very complicated because my co-signer was in California, and he needed to use DocuSign to sign the documents. As a first-time car buyer, I had a trusting attitude towards the manager. He took my phone and asked me to sign, so I signed a lot of DocuSign documents. During this process, the manager did not explain any of the loan options or interest rates to me; he just told me to sign quickly because he was ready to leave. He printed the documents for me and then called sales representative Kenny to take the car. When my co-signer asked about the interest rate, Kenny, salesperson who was also in a hurry, said it was all in the documents. I thought a dealership of this size wouldn’t engage in scamming customers, so I drove home. However, when I got home and opened the documents, I found that the price of the car, originally $55,000, had turned into $92,000 with the loan and interest!!! What a scam!!! It turned out that the manager added various unnecessary maintenance and repair costs, totaling $20,000. This is outright commercial fraud! On Monday, I went back to confront the manager. He actually claimed that he had explained everything clearly before I signed, which was completely untrue. He did not explain any of the documents I signed! He even asked sales representative Kenny to vouch for him! Kenny initially said the manager explained how much the monthly payments would be. Later, I took a firm stance with Kenny and made it clear that I would not compromise. I will be filing a complaint with the Better Business Bureau / Consumer Frauds Bureau / social media / I also made it clear that I had consulted legal advice. After that, Kenny immediately changed his attitude and went to handle the situation with the manager, removing all the unnecessary warranties. As they said the bank cannot removed the theft protection preferred plus program which I don’t need it ! I want to tell all buyers, especially new buyers, to absolutely avoid these two people! Before signing any documents, make sure they explain everything clearly, and do not let them touch your phone! Stay away from this dealer!!! More

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I had an excellent experience at New Country Lexus of Great Neck when purchasing my Lexus. From start to finish, the team was incredibly helpful and attentive, making sure all my needs and requirements w Great Neck when purchasing my Lexus. From start to finish, the team was incredibly helpful and attentive, making sure all my needs and requirements were met. They went above and beyond to ensure I was completely satisfied with my purchase. I felt valued as a customer, and the process was seamless and stress-free. I highly recommend this dealership for anyone looking to buy a car – exceptional service and a truly great experience! More

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Jamall Thompson made the buying process very enjoyable! He was knowledgeable and we didn’t feel pressured. We felt very informed and well cared for. He was knowledgeable and we didn’t feel pressured. We felt very informed and well cared for. More

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Everything went well except my long wait to get my car due to computer crash due to computer crash More

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Jamall and Mike were wonderful to me during my purchasing process. The customer service and due diligence was top tier. All of my questions and concerns were answered with patience, understanding and kindnes process. The customer service and due diligence was top tier. All of my questions and concerns were answered with patience, understanding and kindness. The process was fast, efficient and comfortable. I felt at ease with my purchase and I would recommend purchasing from this team 10x over. More

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Super fast and excellent service, from the moment you walk in to when you are finalizing the deal with the Financial Manager. Highly recommended walk in to when you are finalizing the deal with the Financial Manager. Highly recommended More

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Jamall Thompson was amazing! He did not leave any stone unturned in his quest to make the deal. He was incredibly helpful throughout the process & it is his patience & skill th He did not leave any stone unturned in his quest to make the deal. He was incredibly helpful throughout the process & it is his patience & skill that made this transaction possible. I highly recommend Jamall to one and all!!! More

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