Micah Rhodes

I purchased my vehicle from this dealership a year and a half ago, and since then, I have made it my go-to place for all my service needs. Even though I pass by several other Kia dealerships that are much c half ago, and since then, I have made it my go-to place for all my service needs. Even though I pass by several other Kia dealerships that are much closer to my home, which is about 30 minutes away, I continue to choose this particular location. However, my recent experiences have led me to reevaluate that choice, and there are several reasons behind my dissatisfaction. Firstly, I have been disappointed with the lack of discounts applied to my service. On multiple occasions, I have had to remind the cashier about my eligibility for a military discount. Although sometimes I do see a small deduction on the final price, during my last visit, I was informed that the discount was already included. When I asked for clarification, the cashier insisted it was reflected in my receipt, but I was unable to identify any adjustment. Moreover, I faced issues regarding services that should have been covered under the manufacturer's warranty. Upon discussing an ongoing problem with my vehicle prior to an incident—where a loose piece of rubber on the highway caused front-end damage—the shop personnel acknowledged that the repair was indeed under warranty. However, they expressed concerns about whether the previous accident might have influenced the malfunction. Despite our discussion about the timing of the problem, they ultimately refused to carry out the necessary repairs, leaving me to foot the bill. During this same visit, I raised another concern regarding a malfunction in the heating system. The shop personnel informed me that I needed to have the system flushed before they could proceed with any heating service. They took my vehicle for a drive and confirmed that the heat dissipated into cool air when idling. Although they added coolant, the problem persisted: at temperatures of 73-75 degrees, it felt cool; at 76-80 degrees, it was comfortable; but at 81 degrees, it became uncomfortably hot. This was especially frustrating, considering that when I initially purchased the car, 73 degrees was perfectly comfortable for heating. Additionally, I noticed that the vehicle exhibited some play in the steering, prompting me to request a front-end alignment. Since my vehicle was only a year and a half old, I expected this service to be covered. Yet again, I found myself paying out of pocket. Approximately a month later, while addressing another issue, a mechanic drove my vehicle and noticed that the steering was still not right. He contacted me to bring it up, stating that he was the one who performed the alignment. Ultimately, the conclusion drawn by the technicians was that a bowling bag in my trunk was affecting the steering—presumably because it was shifting around. These examples represent just a fraction of the issues I have encountered. It’s particularly disheartening, given my commitment to traveling out of my way to receive service at this dealership, only to be met with such unsatisfactory treatment. Based on these experiences, I have decided that I will not be returning. More

by phillyphill449 Verified Customer Verified Customer

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Mikah was excellent to work with. He was knowledgeable and helpful and took time to make sure we were satisfied and happy. He was knowledgeable and helpful and took time to make sure we were satisfied and happy. More

by ASHLEYDAVIDMOORE Verified Customer Verified Customer

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Excellent service from the time I walked in the front door until I left with my new Kia soltas. door until I left with my new Kia soltas. More

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Great experience purchasing our vehicle. Friendly sales representatives, knowledgeable staff and very helpful. Very happy with our purchase Friendly sales representatives, knowledgeable staff and very helpful. Very happy with our purchase More

by nbradley_08 Verified Customer Verified Customer

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Micah and Alicia were great to work with and helped us out and got us what we wanted out and got us what we wanted More

by HOLLY Verified Customer Verified Customer

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Excellent everything was perfect and the dealer was honest and got me what I needed honest and got me what I needed More

by TOMMIEGEANSMITHJR1 Verified Customer Verified Customer

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Very nice people . Helpful. It was fast process. Done within 3 hours. Love this dealership. I bought 2 cars in last 2 mos Helpful. It was fast process. Done within 3 hours. Love this dealership. I bought 2 cars in last 2 mos More

by SOLANALANE Verified Customer Verified Customer

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Very pleased with our experience at Crain Kia Conway. The staff were pleasant, knowledgeable and very helpful in getting us the right vehicle The staff were pleasant, knowledgeable and very helpful in getting us the right vehicle More

by nbradley_08 Verified Customer Verified Customer

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They all worked very hard to get the car my wife and I were looking for and they're very helpful in helping us to learn all about the cars functions. were looking for and they're very helpful in helping us to learn all about the cars functions. More

by kerryallen1954 Verified Customer Verified Customer

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Micah did a good job getting me into a red Kia Soul! Thanks so much! Thanks so much! More

by AKHAMBRICK1 Verified Customer Verified Customer

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