Micah Edwards | Page 20

The communication with service is so much to be desired as far as how long things take when you need your vehicle and it was communicated to the service department that you need your vehicle they’re workin as far as how long things take when you need your vehicle and it was communicated to the service department that you need your vehicle they’re working on something else from the day before you drop your vehicle off at 7:30 in the morning and get a call at 12:30 in the afternoon saying they need your vehicle another day that should have been communicated the day before knowing that they’re working on another vehicle for a long time and wouldn’t be able to get my vehicle done that same day customers lose out on a days pay of work for no reason but communication More

by Leo Verified Customer Verified Customer

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What a great experience! Everyone was friendly. Great environment, comfortable, clean and bright. The guys or girls took care of my car in a timely manner. I will no longer g Everyone was friendly. Great environment, comfortable, clean and bright. The guys or girls took care of my car in a timely manner. I will no longer go to the other service center - lake Ford all the way!! More

by wickedgirlee Verified Customer Verified Customer

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Worst service center I've ever dealt with. Intentionally kept my vehicle for months so my warranty would expire. They talk to you like you're an idiot over the phone and never call back when t Intentionally kept my vehicle for months so my warranty would expire. They talk to you like you're an idiot over the phone and never call back when they say they will. They will try to charge you for things your warranty should cover. I'm buying my wife a new car this month. Guess where I'm NOT going? Lake Ford! More

by Big A Verified Customer Verified Customer

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I have a diesel Transit van, the fuel filter froze and left me stranded. Had the vehicle towed to Lake Ford, informed them I needed a filter replacement. This is typically a $200 job. I was charged $630. left me stranded. Had the vehicle towed to Lake Ford, informed them I needed a filter replacement. This is typically a $200 job. I was charged $630. Protested to service manager. She returned $195 with a lame excuse about cleaning. Lake Ford seized the opportunity to kick a customer when they were down. More

by jimbarnhouse Verified Customer Verified Customer

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Kind and professional throughout the scheduling, service, and final processing of my vehicle. Can we receive estimates on body work from a single contact rather than being directed to multiple people that pr and final processing of my vehicle. Can we receive estimates on body work from a single contact rather than being directed to multiple people that provide pieces of the quote? More

by Junkbonz Verified Customer Verified Customer

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Service was good everyone was very nice and polite the waiting area was very nice waiting area was very nice More

by buciechowski Verified Customer Verified Customer

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Untimely. Rude. Dismissive, disorganized, apologetic. They just don’t know what they are doing and it shows. Rude. Dismissive, disorganized, apologetic. They just don’t know what they are doing and it shows. More

by mitch1145345 Verified Customer Verified Customer

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We will never go back. The people are rude and clearly don’t care about customer service. If I was management I would be more concerned about hiring the right people inst The people are rude and clearly don’t care about customer service. If I was management I would be more concerned about hiring the right people instead of having spending money on the look of the place. More

by Lkiefer2 Verified Customer Verified Customer

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They are very personal and courteous, and really do a good job. I went in without a appointment, and although that was a little wait and they were still kind enough to get the job done good job. I went in without a appointment, and although that was a little wait and they were still kind enough to get the job done More

by Biggest.twingd Verified Customer Verified Customer

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They were considerate of my time, listened to my issue, ran a diagnostic test and resolved the problem. I was kept informed of the status of my issue the whole time. ran a diagnostic test and resolved the problem. I was kept informed of the status of my issue the whole time. More

by gratefulinWI Verified Customer Verified Customer

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