Micah Caplan

I am loyal to the brand and the Roseville location based on customer service. Everyone is amazing on customer service. Everyone is amazing More

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Micah is the best. Friendly, helpful, fast, trustworthy. I always feel confident when he gives me advice, that he's got my best interests at heart. Friendly, helpful, fast, trustworthy. I always feel confident when he gives me advice, that he's got my best interests at heart. More

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I visited this dealership to have a tire that was losing air replaced. Despite my concerns, they couldn’t find any issues with the tire. Instead recommending a tire replacement. First red flag: This dealers air replaced. Despite my concerns, they couldn’t find any issues with the tire. Instead recommending a tire replacement. First red flag: This dealership couldn’t get tires for my Q60 due to them being 20inches. However Orlando Infiniti never had this issue. However. I found tires on Tire Rack that were cheaper than those offered by the dealership, with the added benefit of avoiding the dealership’s upcharges. Had them shipped to them… it’s $25 a tire to have them put on by Infiniti. While Micah, had the mechanic, mounting the tire, he accidentally damaged my rims. Consequently, they had to keep my car longer than expected until it could be sent to an independent rim repair shop. When I finally went to pick up the car, Micah admitted to not completing the necessary paperwork. He sent me a text message, instructing me to come and pick up the car without any paperwork. However, I encountered several issues when retrieving the car. The service department at this dealership seemed inexperienced and disorganized. They couldn’t locate my key in their system or find it for paperwork purposes. It appeared that the service department had no idea where my key was stored or why it wasn’t with the other keys. To make matters worse, the car I picked up had a bigger issue than when I had brought it in. The tire replacement had resulted in damage and deterioration. The service department had failed to address any of the problems and even suggested that I should be grateful they hadn’t charged me the $50 fee for mounting two tires that they had damaged during the process. Overall, I had a terrible experience with this dealership’s service department. I wouldn’t recommend this dealership for any car service. I would be afraid to let them service my car in the future. However I do recommend INFINITI the brand in general and their ORLANDO dealership is amazing however the experience here was much the opposite side of the spectrum. More

by JEMSTE89 Verified Customer Verified Customer

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Micah provided an excellent customer service. He provided and help me with all the choices that I had to make. He provided and help me with all the choices that I had to make. More

by LEYANAZ Verified Customer Verified Customer

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David was an awesome person to work with he was very patient with the lengthy car purchase process (Not a fault of David) he was able to locate and grab the exact vehicle i desired. it was very evident patient with the lengthy car purchase process (Not a fault of David) he was able to locate and grab the exact vehicle i desired. it was very evident that David is very passionate in the work he does. he was supporting and knowledgeable. He DOES NOT give those used cars sales man vibes. i really appreciate David during this car purchasing process and after. More

by Azhya86 Verified Customer Verified Customer

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Micah is a great representation of how honest and transparent a person should be in this industry. Often times one feels taken advantage of, and Micah doesnt give that negative energy. The dealership transparent a person should be in this industry. Often times one feels taken advantage of, and Micah doesnt give that negative energy. The dealership, however, needs work. I know it was just relocated, but the stained ceiling tiles, dirty walls and cobwebs do not announce "premium brand." More

by SHELDON.REULAND Verified Customer Verified Customer

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Micah was very transparent. The texting is a nice touch, as was the ability to see pictures and receive a service estimate. The texting is a nice touch, as was the ability to see pictures and receive a service estimate. More

by cotrae Verified Customer Verified Customer

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Very pleased with the service The car was ready before the promised completion time which is unheard of with some companies. Good job. the promised completion time which is unheard of with some companies. Good job. More

by GARY.BRUMLEY Verified Customer Verified Customer

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Micah has been pleasant, kind and helpful each time I’ve been in. I always get the feeling he is really trying to help and not just upsell services. been in. I always get the feeling he is really trying to help and not just upsell services. More

by LYNDAREINER Verified Customer Verified Customer

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My recent service experience was outstanding and I very highly recommend the Infiniti service department. highly recommend the Infiniti service department. More

by HH7 Verified Customer Verified Customer

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