Micah Caplan
Micah Caplan at INFINITI Roseville
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Micah Caplan

Service Advisor

INFINITI Roseville

800 Automall Dr
Roseville, CA 95661

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4.9
43 Reviews
4.9

43 Reviews

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43 Reviews of Micah Caplan

March 31, 2025

Dealership Rating
Employee Rating

Micah is the best. Friendly, helpful, fast, trustworthy. I always feel confident when he gives me advice, that he's got my best interests at heart. More

by DAN@ITSTHEPRIZE.COM
Recommend Dealer
Yes

Other Employees Tagged: Micah Caplan

Apr 01, 2025

INFINITI Roseville responded

Dan, Thank you for the wonderful feedback! We’re so glad to hear that Micah has been able to provide you with the friendly, helpful, and trustworthy service you deserve. It’s great to know you feel confident in his advice, as we strive to always have our customers' best interests in mind. We truly appreciate your kind words and look forward to continuing to serve you in the future!

March 30, 2025

Dealership Rating
Employee Rating

I visited this dealership to have a tire that was losing air replaced. Despite my concerns, they couldn’t find any issues with the tire. Instead recommending a tire replacement. First red flag: This dealers More

by JEMSTE89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matthew Berry

March 29, 2025

Dealership Rating
Employee Rating

Micah provided an excellent customer service. He provided and help me with all the choices that I had to make. More

by LEYANAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 31, 2025

INFINITI Roseville responded

Thank you for sharing your experience! We're so happy to hear that Micah provided excellent customer service and helped guide you through all your choices. We appreciate your kind words and are glad you had a positive experience. We look forward to the next time!

March 27, 2025

Dealership Rating
Employee Rating

David was an awesome person to work with he was very patient with the lengthy car purchase process (Not a fault of David) he was able to locate and grab the exact vehicle i desired. it was very evident More

by Azhya86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Spiller

March 24, 2025

Dealership Rating
Employee Rating

Micah is a great representation of how honest and transparent a person should be in this industry. Often times one feels taken advantage of, and Micah doesnt give that negative energy. The dealership More

by SHELDON.REULAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 25, 2025

INFINITI Roseville responded

Sheldon, thank you for your comments and for recognizing Micah’s professionalism. We also appreciate your patience as we move into a different facility. We’ve noted your feedback and are working on improvements to better reflect the premium experience we aim to provide. If you have any questions in the mean time font hesitate to reach out to our Managing Partner, Marco Buscaglia at 916-216-8386.

March 13, 2025

Dealership Rating
Employee Rating

Micah was very transparent. The texting is a nice touch, as was the ability to see pictures and receive a service estimate. More

by cotrae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 14, 2025

INFINITI Roseville responded

Thank you for your feedback! We're so glad to hear that Micah's transparency made a positive impact on your experience. We’re also happy that the texting feature and the ability to view pictures and receive a service estimate were helpful. We always strive to make the process as convenient and informative as possible. We appreciate your trust and look forward to assisting you again in the future!

March 12, 2025

Dealership Rating
Employee Rating

Very pleased with the service The car was ready before the promised completion time which is unheard of with some companies. Good job. More

by GARY.BRUMLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2025

INFINITI Roseville responded

Gary, Thank you for the great review! We're thrilled to hear that you were pleased with the service and that we were able to have your car ready ahead of schedule. We always aim to exceed expectations, and it’s fantastic to know we hit the mark for you. Thanks again for your feedback, and we look forward to serving you in the future!

March 08, 2025

Dealership Rating
Employee Rating

Micah has been pleasant, kind and helpful each time I’ve been in. I always get the feeling he is really trying to help and not just upsell services. More

by LYNDAREINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Chastain

Mar 10, 2025

INFINITI Roseville responded

Lynda, Thank you for sharing your experience! We're so glad to hear that Micah has consistently provided you with pleasant, kind, and helpful service. It's great to know that you feel he genuinely has your best interests in mind rather than just trying to upsell services. We truly value customers like you, and we'll be sure to pass along your kind words to Micah. We look forward to continuing to serve you!

February 27, 2025

Dealership Rating
Employee Rating

My recent service experience was outstanding and I very highly recommend the Infiniti service department. More

by HH7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 28, 2025

INFINITI Roseville responded

Thank you for the 5-star review! We appreciate the kind words and look forward to the next time we can assist you!

February 22, 2025

Dealership Rating
Employee Rating

I have been a loyal customer of Infiniti for many years (have owned 6). From sales to service I’ve had the best experience! 10/10! More

by SHANNONLOVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2025

INFINITI Roseville responded

Shannon, Thank you so much for your kind words and for being such a loyal Infiniti customer! We’re thrilled to hear that you’ve had such positive experiences with both our sales and service teams over the years. Your continued trust means the world to us, and we’re grateful to have had the opportunity to serve you through your six Infiniti vehicles. We look forward to continuing to exceed your expectations! 10/10 is music to our ears!

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