Micah Caplan

Our first experience was not so good. There was no communication for a broken door lock. It took months to get our brand new car fixed. Then our schedule oil change took many hours. But o There was no communication for a broken door lock. It took months to get our brand new car fixed. Then our schedule oil change took many hours. But our last experience with Micha was great. We see a noticeable improvement. Luxury service for our luxury brand car. More

by hadibusa Verified Customer Verified Customer

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Always excellent service . Outstanding communication and customer support . Parts dept was also outstanding. I highly recommend Infiniti of Roseville CA Outstanding communication and customer support . Parts dept was also outstanding. I highly recommend Infiniti of Roseville CA More

by KERRY1919 Verified Customer Verified Customer

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I was very satisfied with the way I was treated by your service team, keep up the good work! service team, keep up the good work! More

by BUD51 Verified Customer Verified Customer

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Awesome! The crew, staff and management are top notch people. They work with and for you. Thank you all! The crew, staff and management are top notch people. They work with and for you. Thank you all! More

by bedo72 Verified Customer Verified Customer

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Always a good experience. Terrific staff and service. Website could have offered better instructions during construction. Terrific staff and service. Website could have offered better instructions during construction. More

by hashigamij Verified Customer Verified Customer

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Micah was friendly and professional. What deterred me is the price for an Oil Change. Seems a bit high. What deterred me is the price for an Oil Change. Seems a bit high. More

by PILIKIA_KANI Verified Customer Verified Customer

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I’ve been a customer for over 15 years. Unfortunately, in the last couple, I have not experienced the same level of customer service. This dissatisfaction has NOTHING to do with the servic Unfortunately, in the last couple, I have not experienced the same level of customer service. This dissatisfaction has NOTHING to do with the service advisors who have provided excellent customer service. The problem lies in less loaners being available (creating longer waits for an appt in order to secure a loaner) and not bring able to reach a live voice (I.e., a receptionist) as in the “old days.” I’m not a fan of “no one is available to take your call right now..,try again later” recordings! More

by kimboII Verified Customer Verified Customer

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Experience was good, but I don’t like minimum 15 word compulsory. Please take care compulsory. Please take care More

by SKSINHA Verified Customer Verified Customer

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Micah went above and beyond my expectations! I was used to being advised by the previous “ Dillon “. This guy definitely was a great replacement! Throughout my visit he was detail oriented & tho I was used to being advised by the previous “ Dillon “. This guy definitely was a great replacement! Throughout my visit he was detail oriented & thorough. Above all he even made the extra effort of picking my daughter and I home. He truly wanted to make my experience with Infiniti as smooth as possible! Appreciate his efforts! Will definitely continue coming back ❤️ More

by LAURENJONES0909 Verified Customer Verified Customer

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Micah was very helpful in explaining all out options and his reccomendations. We needed a new key fob and it was out of stock but he ordered one for us and set up our follow up appointment for us. He was th his reccomendations. We needed a new key fob and it was out of stock but he ordered one for us and set up our follow up appointment for us. He was the best service advisor we have worked with at this dealership and we have been coming here for over 5 year now. A+ service. More

by Cory Matz Verified Customer Verified Customer

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