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Micah Caplan
Micah Caplan at INFINITI Roseville
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Micah Caplan

Service Advisor

INFINITI Roseville

800 Automall Dr
Roseville, CA 95661

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4.9
28 Reviews
4.9

28 Reviews

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28 Reviews of Micah Caplan

January 20, 2025

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Employee Rating

Very helpful and professional. They went above and beyond our expectations for a vehicle. They helped us with any issues with our used vehicle we purchased. Would recommend to fami More

by JOHNREGAN916
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Jan 21, 2025

INFINITI Roseville responded

Thank you for your kind words! We're so glad to hear that our team exceeded your expectations and went above and beyond to assist you with your vehicle. Your recommendation means the world to us, and we’re honored to have earned your trust. We look forward to serving you and your family and friends in the future!

January 18, 2025

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Valet service is great. Also, I was kept up to date about progress throughout vehicle maintenance. More

by Mark
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Recommend Dealer
Yes
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Jan 20, 2025

INFINITI Roseville responded

Mark, Thank you for the 5-star review! We are so glad you had a great experience with us. We look forward to continuing to serve you!

January 09, 2025

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Overall, Roseville Infiniti provided good service. However, I was originally told that the part I ordered was in stock but, two hours after arriving at the dealership on an early Saturday morning, I w More

by Sardonicus
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2025

INFINITI Roseville responded

Sardonicus, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the initial mix-up with the part availability. While we are glad our team was able to resolve the issue and complete the installation promptly on your second visit, we understand that your time is valuable, and this situation fell short of the seamless experience we strive to provide. If there's anything further we can do to assist or improve your future visits, please don't hesitate to reach out. We appreciate your patience and thank you for choosing Roseville INFINITI for your service needs. Michael Jeffries, Service Manager 916-770-8400

January 08, 2025

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Micah was wonderful! Extremely communicative and sensitive to my need for my car. He explained the repairs/services rendered well and patiently answered all inquiries. He More

by CARRIEFKING
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alyssa Ussery

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Jan 09, 2025

INFINITI Roseville responded

Thank you so much for your wonderful review! We're thrilled to hear that Micah was able to provide such excellent service and keep you informed every step of the way. His communication and attentiveness are exactly what we strive for, and it's great to know that he made your experience smooth and stress-free. We’ll be sure to pass along your kind words to him! We're grateful for your trust and look forward to assisting you again whenever you need service or repairs in the future. Thanks again for choosing us, and we’ll be happy to have Micah help you next time!

December 24, 2024

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Great, efficient, effective service. Timely communication. Adaptable to customer needs. Convenient drop off and pick up More

by cwyckd
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Recommend Dealer
Yes
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Dec 26, 2024

INFINITI Roseville responded

Thank you for your positive feedback! We’re so glad to hear that you had a great experience with our service team. We strive to provide efficient, effective, and convenient service that meets our customers' needs, and it’s wonderful to know we hit the mark for you. We truly appreciate your business and look forward to assisting you again in the future!

December 21, 2024

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Our first experience was not so good. There was no communication for a broken door lock. It took months to get our brand new car fixed. Then our schedule oil change took many hours. But o More

by hadibusa
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 23, 2024

INFINITI Roseville responded

Thank you for taking the time to share your experience. I sincerely apologize for the lack of communication on your door lock issue. We are so happy to hear Micah proved to you our dedication to a high level of service is our commitment. If you ever need anything, please don't hesitate to contact our Executive Manager, Marco Buscaglia at 916-216-8386.

December 14, 2024

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Always excellent service . Outstanding communication and customer support . Parts dept was also outstanding. I highly recommend Infiniti of Roseville CA More

by KERRY1919
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Charles Bermudez, Dan Chastain, Jairo Gutierrez, Sam Cruz, Michael Jeffries, Alyssa Ussery, David Spiller, Matthew Berry

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Dec 16, 2024

INFINITI Roseville responded

Thank you so much for the kind words! We are so glad to know your service visit was a great one! We look forward to continuing to serve you and your vehicle!

December 12, 2024

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I was very satisfied with the way I was treated by your service team, keep up the good work! More

by BUD51
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Service Time
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Recommend Dealer
Yes
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Dec 12, 2024

INFINITI Roseville responded

Thank you so much for the 5-star review! We are so glad you had a wonderful service visit with us. We look forward to continuing to serve you!

December 08, 2024

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Awesome! The crew, staff and management are top notch people. They work with and for you. Thank you all! More

by bedo72
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marco Buscaglia, Nadine Dillman, Alyssa Ussery

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Dec 09, 2024

INFINITI Roseville responded

Thank you so much for the kind words! We are so glad to hear our team left such a lasting impression! We truly appreciate your business and wish you many happy miles ahead!

December 06, 2024

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Employee Rating

Always a good experience. Terrific staff and service. Website could have offered better instructions during construction. More

by hashigamij
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 09, 2024

INFINITI Roseville responded

Thank you for your feedback! We’re glad to hear you consistently have a great experience with our staff and service. We appreciate your patience and understanding during construction, and we’ll definitely take your suggestion about improving website instructions into account. We look forward to continuing to serve you!

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