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Micah Caplan
Micah Caplan at INFINITI Roseville
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Micah Caplan

Service Advisor

INFINITI Roseville

800 Automall Dr
Roseville, CA 95661

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5.0
16 Reviews
5.0

16 Reviews

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16 Reviews of Micah Caplan

November 19, 2024

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Experience was good, but I don’t like minimum 15 word compulsory. Please take care More

by SKSINHA
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Recommend Dealer
Yes
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Nov 20, 2024

INFINITI Roseville responded

Thank you for your feedback! We're glad you had a good experience and appreciate your note about the word requirement. We'll take it into consideration as we continue to improve. We look forward to continuing to serve you!

November 15, 2024

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Micah went above and beyond my expectations! I was used to being advised by the previous “ Dillon “. This guy definitely was a great replacement! Throughout my visit he was detail oriented & tho More

by LAURENJONES0909
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Yes
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Nov 18, 2024

INFINITI Roseville responded

Thank you so much for sharing your experience with Micah! We’re thrilled to hear that he went above and beyond to make your visit memorable. It’s wonderful to know that his attention to detail and personal touch, like offering to drive you and your daughter home, made such a positive impact. We truly appreciate your kind words, and we’ll be sure to pass along your feedback to Micah – he’ll be so glad to hear that his efforts were appreciated. We look forward to welcoming you back next time!

November 15, 2024

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Micah was very helpful in explaining all out options and his reccomendations. We needed a new key fob and it was out of stock but he ordered one for us and set up our follow up appointment for us. He was th More

by Cory Matz
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Bermudez

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Nov 18, 2024

INFINITI Roseville responded

Cory, Thank you so much for your kind words! We're so glad to hear that Micah provided excellent service and was able to help with your key fob situation. It means a lot to us that you've been a loyal customer for over 5 years, and we're thrilled to hear that Micah is the best service advisor you've worked with during that time. We'll be sure to pass along your A+ feedback to him – he’ll be so happy to know his efforts made such a positive impact. We look forward to continuing to serve you for many more years to come!

November 12, 2024

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The service department is a primary reason we continue to purchase Infiniti vehicles. We find people like Micah to be helpful and professional and the tech team in the background seem to perform the services More

by ALICCIARDI
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Recommend Dealer
Yes
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Nov 12, 2024

INFINITI Roseville responded

Thank you for your continued trust in us and for choosing INFINITI! We’re honored to be a part of your experience and thrilled that our service team, especially Micah and our dedicated technicians, consistently deliver the professionalism and quality you’ve come to expect. It’s wonderful to know that our team’s efforts contribute to your loyalty to the INFINITI brand. We look forward to keeping your vehicles in top condition for many years to come!

November 11, 2024

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Excellent customer service and good communication skills and I like that the advisors are knowledgeable More

by Sony
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Berry

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Nov 12, 2024

INFINITI Roseville responded

Sony, Thank you for the kind words! We are so glad you had a wonderful experience with our service advisors! We look forward to the next time we can assist you!

November 11, 2024

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Micah was very helpful throughout the whole process kept me updated on everything as well as giving me valuable information for properly taking care of my vehicle More

by STEFONEVANS22
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Recommend Dealer
Yes
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Nov 12, 2024

INFINITI Roseville responded

Thank you for sharing your experience with us! We're so pleased to hear that Micah provided helpful support and kept you well-informed every step of the way. We’ll be sure to pass along your kind words to Micah, and we look forward to serving you again in the future!

November 11, 2024

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I enjoy bringing my car into Infiniti Roseville for maintenance. They’re always very helpful and professional. And my car is always returned to me nice and clean. I love it! More

by JASMINB29
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Service Communication
Recommend Dealer
Yes
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Nov 12, 2024

INFINITI Roseville responded

Jasmin, Thank you for your wonderful feedback! It’s our goal to provide helpful, professional service and to return your vehicle in top condition. We're thrilled you appreciate the care we put into your experience, and we look forward to seeing you again soon!

November 10, 2024

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10/10 experience Micah was amazing and had awesome communication about my vehicle status and what needed to expect next visit More

by PMONEYYY10
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Recommend Dealer
Yes
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Nov 11, 2024

INFINITI Roseville responded

Thank you for the 5-star review! We are so glad Micah ensured your experience was seamless and efficient. We appreciate the kind words and look forward to continuing to serve you!

November 09, 2024

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Micah is awesome and so friendly. Can’t wait to see your newly remodeled showroom! More

by FRANCONANCY
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Bermudez, Dan Chastain, Jairo Gutierrez, Sam Cruz, Michael Jeffries, Alyssa Ussery, David Spiller, Matthew Berry

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Nov 11, 2024

INFINITI Roseville responded

Thank you so much for taking the time to share your amazing experience with Micah! We appreciate the kind words and look forward to assisting you again in the future!

November 08, 2024

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They informed me on what was also needed to keep my cars maintained up to date More

by TMILLER201
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

INFINITI Roseville responded

Thank you for your feedback! We’re glad our team could provide you with the information needed to keep your car in top shape. Staying informed on maintenance is key, and we’re here to support you every step of the way. If you have any questions or need further assistance, don’t hesitate to reach out!

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