Micah Caplan

INFINITI Roseville responded

Thank you for your positive feedback! We’re so glad to hear that you had a great experience with our service team. We strive to provide efficient, effective, and convenient service that meets our customers' needs, and it’s wonderful to know we hit the mark for you. We truly appreciate your business and look forward to assisting you again in the future!

INFINITI Roseville responded

Thank you for taking the time to share your experience. I sincerely apologize for the lack of communication on your door lock issue. We are so happy to hear Micah proved to you our dedication to a high level of service is our commitment. If you ever need anything, please don't hesitate to contact our Executive Manager, Marco Buscaglia at 916-216-8386.

INFINITI Roseville responded

Thank you so much for the kind words! We are so glad to know your service visit was a great one! We look forward to continuing to serve you and your vehicle!

INFINITI Roseville responded

Thank you so much for the 5-star review! We are so glad you had a wonderful service visit with us. We look forward to continuing to serve you!

INFINITI Roseville responded

Thank you so much for the kind words! We are so glad to hear our team left such a lasting impression! We truly appreciate your business and wish you many happy miles ahead!

INFINITI Roseville responded

Thank you for your feedback! We’re glad to hear you consistently have a great experience with our staff and service. We appreciate your patience and understanding during construction, and we’ll definitely take your suggestion about improving website instructions into account. We look forward to continuing to serve you!

INFINITI Roseville responded

Pilikia, Thank you for your kind words about Micah’s service. We appreciate your feedback regarding the cost of the oil change. Our pricing reflects the use of Genuine INFINITI parts and factory-trained technicians to ensure your vehicle receives the best care. However, we understand your concerns and value your input. Please don’t hesitate to reach out to our service manager, Michael Jeffries if there’s anything further we can do to assist. He can be reached directly at 916-770-8400

INFINITI Roseville responded

Kimball, Thank you for your loyalty over the past 15 years and for recognizing the excellent service provided by our team, including Micah. We sincerely apologize for any inconvenience caused by the challenges with loaner availability and reaching a live person. We’re actively working to improve these processes to provide a seamless experience for all our customers. Your feedback is invaluable, and we appreciate you bringing this to our attention. If there’s anything further we can do to assist or address your concerns, please don’t hesitate to reach out to our Service Manager, Michael Jeffries at 916-770-8400. Thank you for your continued support.

INFINITI Roseville responded

Thank you for your feedback! We're glad you had a good experience and appreciate your note about the word requirement. We'll take it into consideration as we continue to improve. We look forward to continuing to serve you!

INFINITI Roseville responded

Thank you so much for sharing your experience with Micah! We’re thrilled to hear that he went above and beyond to make your visit memorable. It’s wonderful to know that his attention to detail and personal touch, like offering to drive you and your daughter home, made such a positive impact. We truly appreciate your kind words, and we’ll be sure to pass along your feedback to Micah – he’ll be so glad to hear that his efforts were appreciated. We look forward to welcoming you back next time!