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Micah Caplan
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47 Reviews
47 Reviews
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47 Reviews of Micah Caplan
Verified Customer
March 31, 2025
Micah is the best. Friendly, helpful, fast, trustworthy. I always feel confident when he gives me advice, that he's got my best interests at heart. Friendly, helpful, fast, trustworthy. I always feel confident when he gives me advice, that he's got my best interests at heart. More
by DAN@ITSTHEPRIZE.COM
Other Employees Tagged: Micah Caplan
March 30, 2025
I visited this dealership to have a tire that was losing air replaced. Despite my concerns, they couldn’t find any issues with the tire. Instead recommending a tire replacement. First red flag: This dealers air replaced. Despite my concerns, they couldn’t find any issues with the tire. Instead recommending a tire replacement. First red flag: This dealership couldn’t get tires for my Q60 due to them being 20inches. However Orlando Infiniti never had this issue. However. I found tires on Tire Rack that were cheaper than those offered by the dealership, with the added benefit of avoiding the dealership’s upcharges. Had them shipped to them… it’s $25 a tire to have them put on by Infiniti. While Micah, had the mechanic, mounting the tire, he accidentally damaged my rims. Consequently, they had to keep my car longer than expected until it could be sent to an independent rim repair shop. When I finally went to pick up the car, Micah admitted to not completing the necessary paperwork. He sent me a text message, instructing me to come and pick up the car without any paperwork. However, I encountered several issues when retrieving the car. The service department at this dealership seemed inexperienced and disorganized. They couldn’t locate my key in their system or find it for paperwork purposes. It appeared that the service department had no idea where my key was stored or why it wasn’t with the other keys. To make matters worse, the car I picked up had a bigger issue than when I had brought it in. The tire replacement had resulted in damage and deterioration. The service department had failed to address any of the problems and even suggested that I should be grateful they hadn’t charged me the $50 fee for mounting two tires that they had damaged during the process. Overall, I had a terrible experience with this dealership’s service department. I wouldn’t recommend this dealership for any car service. I would be afraid to let them service my car in the future. However I do recommend INFINITI the brand in general and their ORLANDO dealership is amazing however the experience here was much the opposite side of the spectrum. More
by JEMSTE89
Other Employees Tagged: Matthew Berry
March 27, 2025
David was an awesome person to work with he was very patient with the lengthy car purchase process (Not a fault of David) he was able to locate and grab the exact vehicle i desired. it was very evident patient with the lengthy car purchase process (Not a fault of David) he was able to locate and grab the exact vehicle i desired. it was very evident that David is very passionate in the work he does. he was supporting and knowledgeable. He DOES NOT give those used cars sales man vibes. i really appreciate David during this car purchasing process and after. More
by Azhya86
Other Employees Tagged: David Spiller
March 24, 2025
Micah is a great representation of how honest and transparent a person should be in this industry. Often times one feels taken advantage of, and Micah doesnt give that negative energy. The dealership transparent a person should be in this industry. Often times one feels taken advantage of, and Micah doesnt give that negative energy. The dealership, however, needs work. I know it was just relocated, but the stained ceiling tiles, dirty walls and cobwebs do not announce "premium brand." More
by SHELDON.REULAND
