Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Micah Caplan
Micah Caplan at INFINITI Roseville
Refer Me

Micah Caplan

Service Advisor

INFINITI Roseville

800 Automall Dr
Roseville, CA 95661

Contact Me
5.0
40 Reviews
5.0

40 Reviews

Write a Review

40 Reviews of Micah Caplan

March 27, 2025

Dealership Rating
Employee Rating

David was an awesome person to work with he was very patient with the lengthy car purchase process (Not a fault of David) he was able to locate and grab the exact vehicle i desired. it was very evident More

by Azhya86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Spiller

Report | Print

March 24, 2025

Dealership Rating
Employee Rating

Micah is a great representation of how honest and transparent a person should be in this industry. Often times one feels taken advantage of, and Micah doesnt give that negative energy. The dealership More

by SHELDON.REULAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Mar 25, 2025

INFINITI Roseville responded

Sheldon, thank you for your comments and for recognizing Micah’s professionalism. We also appreciate your patience as we move into a different facility. We’ve noted your feedback and are working on improvements to better reflect the premium experience we aim to provide. If you have any questions in the mean time font hesitate to reach out to our Managing Partner, Marco Buscaglia at 916-216-8386.

March 13, 2025

Dealership Rating
Employee Rating

Micah was very transparent. The texting is a nice touch, as was the ability to see pictures and receive a service estimate. More

by cotrae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 14, 2025

INFINITI Roseville responded

Thank you for your feedback! We're so glad to hear that Micah's transparency made a positive impact on your experience. We’re also happy that the texting feature and the ability to view pictures and receive a service estimate were helpful. We always strive to make the process as convenient and informative as possible. We appreciate your trust and look forward to assisting you again in the future!

March 12, 2025

Dealership Rating
Employee Rating

Very pleased with the service The car was ready before the promised completion time which is unheard of with some companies. Good job. More

by GARY.BRUMLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 13, 2025

INFINITI Roseville responded

Gary, Thank you for the great review! We're thrilled to hear that you were pleased with the service and that we were able to have your car ready ahead of schedule. We always aim to exceed expectations, and it’s fantastic to know we hit the mark for you. Thanks again for your feedback, and we look forward to serving you in the future!

March 08, 2025

Dealership Rating
Employee Rating

Micah has been pleasant, kind and helpful each time I’ve been in. I always get the feeling he is really trying to help and not just upsell services. More

by LYNDAREINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Chastain

Report | Print
Mar 10, 2025

INFINITI Roseville responded

Lynda, Thank you for sharing your experience! We're so glad to hear that Micah has consistently provided you with pleasant, kind, and helpful service. It's great to know that you feel he genuinely has your best interests in mind rather than just trying to upsell services. We truly value customers like you, and we'll be sure to pass along your kind words to Micah. We look forward to continuing to serve you!

February 27, 2025

Dealership Rating
Employee Rating

My recent service experience was outstanding and I very highly recommend the Infiniti service department. More

by HH7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 28, 2025

INFINITI Roseville responded

Thank you for the 5-star review! We appreciate the kind words and look forward to the next time we can assist you!

February 22, 2025

Dealership Rating
Employee Rating

I have been a loyal customer of Infiniti for many years (have owned 6). From sales to service I’ve had the best experience! 10/10! More

by SHANNONLOVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steven Harris, Esther Shamouel, Charles Bermudez, Nadine Dillman

Report | Print
Feb 24, 2025

INFINITI Roseville responded

Shannon, Thank you so much for your kind words and for being such a loyal Infiniti customer! We’re thrilled to hear that you’ve had such positive experiences with both our sales and service teams over the years. Your continued trust means the world to us, and we’re grateful to have had the opportunity to serve you through your six Infiniti vehicles. We look forward to continuing to exceed your expectations! 10/10 is music to our ears!

February 03, 2025

Dealership Rating
Employee Rating

Very hard to get a hold of service and parts. Operator is almost nonexistent. Service advisors were very helpful acknowledgeable, especially Micha More

by lion764abc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Chastain

Report | Print
Feb 10, 2025

INFINITI Roseville responded

Thank you for your feedback and for recognizing our service advisors, especially Micah! We apologize for the difficulty you had reaching our service and parts departments—we understand how important timely communication is. We’re always working to improve, and your input helps us do that. If there’s anything else we can assist with, please don’t hesitate to reach out to our service manager, Michael Jeffries at 916-770-8400.

February 02, 2025

Dealership Rating
Employee Rating

Micah was great Kept me informed and explained things well made me aware of what was going on and options More

by ELWEEDMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 03, 2025

INFINITI Roseville responded

Thank you for your review! We're so glad to hear that Micah kept you informed and took the time to explain everything clearly. Providing a transparent and smooth experience is what we strive for! We'll be sure to share your kind words with Micah. If you ever need anything, we're here to help!

January 31, 2025

Dealership Rating
Employee Rating

Micah was able to help me with my warrenty issue in a timely manner. He seems to really care about his customers. More

by Benjamin
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 03, 2025

INFINITI Roseville responded

Benjamin, Thank you for taking the time to share your amazing experience with us! We are so glad Micah took great care of you and your vehicle during your service visit. We look forward to the next time!

1
2
...
4

Dealership Inventory (87 Vehicles)

new 2025 INFINITI QX80 car, priced at $105,840
2025 INFINITI QX80
new
Dynamic Metal exterior
Automatic
Four-wheel Drive
$105,840
View Details
new 2025 INFINITI QX60 car, priced at $69,550
2025 INFINITI QX60
new
Majestic White/Black Obsidian exterior
Automatic
All-wheel Drive
$69,550
View Details
new 2025 INFINITI QX50 car, priced at $50,170
2025 INFINITI QX50
new
Radiant White exterior
CVT
All-wheel Drive
$50,170
View Details
used 2021 INFINITI Q50 car, priced at $28,700
2021 INFINITI Q50
used
White exterior
Automatic
Rear-wheel Drive
$28,700
View Details
new 2025 INFINITI QX80 car, priced at $102,845
2025 INFINITI QX80
new
White exterior
Automatic
Four-wheel Drive
$102,845
View Details
used 2023 INFINITI QX50 car, priced at $32,900
2023 INFINITI QX50
used
Gray exterior
CVT
All-wheel Drive
$32,900
View Details
View All Inventory