Mia Conti

I was profoundly disappointed in the poor handling of my purchase at the Ray Catena of Union. I was promised incentives that have yet to be realized. My credit was run, although there was no need since I purchase at the Ray Catena of Union. I was promised incentives that have yet to be realized. My credit was run, although there was no need since I paid nearly half the cost of the car in a certified bank check, and the balance was financed through my bank. Among other disappointments, the salesperson ordered new plates when I made it abundantly clear that I wanted to keep my existing license plates. Although she apologized for the error, and it took weeks before my new registration arrived, I have yet to be reimbursed for the cost ($289.00). I believe I was told I would be refunded. The most distressing part of this ordeal was the lack of response to the six written complaints I sent via certified mail to the Ray Catena headquarters in Marlboro over a month ago. This silence starkly contrasts the 'Ray Catena Family Way' that the television commercial boasts about. I have been a loyal customer for 30 years, having purchased multiple cars, including an Infiniti Q70L and an S550. However, this recent purchase experience has been a complete disaster. My next course of action is to contact the Better Business Bureau. I would appreciate communication from a sales manager. More

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On 2/28/24, my birthday, I have a schedule appointment and met with sales person Mia to trade my 2021 GLA for AMG GLE 53 coupe. She was well informed of the vehicle that I wanted. Without hesitation my G and met with sales person Mia to trade my 2021 GLA for AMG GLE 53 coupe. She was well informed of the vehicle that I wanted. Without hesitation my GLA was appraised and the new vehicle was purchased to be picked up in 3-4days. On Monday 3/4/2024, my insurance was transferred to the new vehicle and on Tuesday 3/5/2024, I called that the vehicle was ready for pick-up. On my arrival to pick-up the vehicle, to my disappointment she ordered the wrong color interior and she blatantly told me that the color I wanted is "tacky" however the color she purchase for me is "classy." I told her that I will not be taking the vehicle that I don't like. She went to her manager desk and return and the long of the short after telling me several times that Mercedes do not have the color that I wanted, she realized that I wasn't budging so she finally stated that there are 2 in Florida. She made a second visit to her manager's desk then returned to me stating that they will order the vehicle that I wanted and it will arrived in about 1 week or before. She printed the information and handed to me and I left without taking back the deposit I paid down on 2/28. She told me that on Wednesday 3/6 she is schedule to be off but she will be going in to take care of the transaction and she would call me with a confirmation. I did not receive any call on Wednesday. Today, 3/7, I had to call Mia since I haven't heard from her. To my surprise, very nonchalant, she replied that she is not the one handling getting the car and that she was off yesterday so she have no update for me. I said to her so if I did call , no one would reach out to me having me thinking that the car is on it's way? She replied, well is early in the day. There after I spoke with the manager Victor Koczynski, and it was unbelievable what I was hearing. This manager began by letting me know that it was not easy to get the vehicle that I wanted and that Mia order one for me and I changed my mind. I asked him to put himself in my shoes, the customer shoes, but no he continue to state that its not easy to get the car from another dealer, if he get it I may change my mind. In other words I should be blamed for the mess his sale person make or I should take whatever they want to give me. I was upset because I was totally mislead, believing that the vehicle was ordered for me and because I was rightfully upset without any apologies Victor decided that he will send me my money and will not do any further business. Extremely unprofessional, perfidious and intentionally misconstrued representation. More

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We have been dealing with them for about 10 years now, and we have always been satisfied. We are like old friends now and it feels comfortable when we go there, unlike any other dealer experience, ever!! and we have always been satisfied. We are like old friends now and it feels comfortable when we go there, unlike any other dealer experience, ever!! More

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Usually the process of going to a car dealership to purchase/lease a car is an unpleasant experience but I found just the opposite with my experience working with Mia! I will absolutely stay a client o purchase/lease a car is an unpleasant experience but I found just the opposite with my experience working with Mia! I will absolutely stay a client of Mia’s for many years! More

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Mia is the reason why we go to ray catena. She is amazing. She is very reasonable and caring. She always has your best interest at heart. amazing. She is very reasonable and caring. She always has your best interest at heart. More

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excellent customer service and work performed Jamie Rogers and Pat Medina are always available to the customer, know their products and exude professionalism. I have been with Ray Catena Union si Jamie Rogers and Pat Medina are always available to the customer, know their products and exude professionalism. I have been with Ray Catena Union since the first Mercedes purchase almost 10 years ago and the service department has always maintained a stellar level of service. Toni Giordano Picerno More

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Service with Excellence Mia was professional, courteous, organized,very knowledgable and gave attention to time and Customer Care. Tyrell was very patient, knowledgeable a Mia was professional, courteous, organized,very knowledgable and gave attention to time and Customer Care. Tyrell was very patient, knowledgeable and courteous. Manager was helpful and courteous. More

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Mia and Chris Bradfield were great They were Very professional and very efficient. Got everything done quickly. I am very happy with my experience. better than the bmw dealership too! They were Very professional and very efficient. Got everything done quickly. I am very happy with my experience. better than the bmw dealership too! Thanks More

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They can't do enough for you! Mia found me the perfect car and made sure I was 100% satisfied. She even brought me lunch. She is adorable, extremely efficient and knowledgeable. Mia found me the perfect car and made sure I was 100% satisfied. She even brought me lunch. She is adorable, extremely efficient and knowledgeable. More

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new lease Excellent service in every respect. Mia Conti, sates person is wonderful in negotiating various aspects a deal. Bravo! Rest of the team did a very g Excellent service in every respect. Mia Conti, sates person is wonderful in negotiating various aspects a deal. Bravo! Rest of the team did a very good job too, preparing the car and reviewing the features. More

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