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Melvin Alston
Melvin Alston at Jim Hudson Lexus
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Melvin Alston

Service Advisor - Lexus Certified

Jim Hudson Lexus

328 Killian Rd
Columbia, SC 29203

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4.9
259 Reviews
4.9

259 Reviews

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259 Reviews of Melvin Alston

November 16, 2024

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Employee Rating

My experience with the entire dealership is outstanding and an above reproach compared to any others.Every aspect of my concerts was addressed with dignity and respect . I am thankful and grateful for the More

by carolyn.d.watson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terry Capers , Guy who assist with how to operate suv

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Nov 18, 2024

Jim Hudson Lexus responded

Thank you for your kind words, Carolyn! We’re thrilled to hear that Terry and our team provided you with such an outstanding experience. Your satisfaction and trust mean the world to us, and we’re honored to have had the opportunity to assist you. We look forward to serving you again at Jim Hudson Lexus!

November 14, 2024

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Employee Rating

Melvin provided exceptional customer service and extended a loaner vehicle when apparent backlog and delay of my vehicle maintenance and service More

by tonyaperry100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 14, 2024

Jim Hudson Lexus responded

Thank you, Tonya! We’re glad Melvin could provide you with exceptional service and help make the maintenance process more convenient with a loaner vehicle. We appreciate you choosing Jim Hudson Lexus of Columbia and look forward to assisting you again!

November 14, 2024

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Employee Rating

Melvin is the Best ! !! Always takes care of you!!! Always listen to your needs!!!Thanks More

by ronjenmil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 14, 2024

Jim Hudson Lexus responded

Thank you for leaving Jim Hudson Lexus of Columbia a five-star review! We are delighted that you had such a positive experience with Melvin. See you next time!

Nov 14, 2024

Jim Hudson Lexus responded

Thank you for leaving Jim Hudson Lexus of Columbia a five-star review! We are delighted that you had such a positive experience with Melvin. See you next time!

November 07, 2024

Dealership Rating
Employee Rating

Always professional! Love Shaun because he is easy to work with in the service department and always takes great care of his customers! The only other person I would work More

by TheMrsMusic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ron Best, Shaun Crosier, Tanner Carnes , Kimberly, she sets appointments for the service department

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Nov 07, 2024

Jim Hudson Lexus responded

Thank you for the wonderful feedback! We're delighted to hear that Shaun and Tanner have been providing excellent service at Jim Hudson Lexus of Columbia. We appreciate your trust in us and look forward to continuing to take care of all your needs!

October 11, 2024

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Employee Rating

Excellent professional service. Advised what services would be provided and kept me updated as to the progress. More

by bbranham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Frick, Tony Locklear, Sam Mercado, Shaun Crosier, Danny Chupek, Erik Due, Danil Weih, Tanner Carnes , Deanna

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Oct 11, 2024

Jim Hudson Lexus responded

We're delighted to hear that you received excellent service and clear communication from our team at Jim Hudson Lexus of Columbia. Thank you for sharing your experience!

October 04, 2024

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Employee Rating

My service advisor consistently gets the job done. My vehicle is always repaired correctly the first. I’ve never had to bring it back for a problem. I have complete confidence is Melvin Alston and Jim More

by I. B. Watchin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 04, 2024

Jim Hudson Lexus responded

We're delighted to hear that Melvin and the team at Jim Hudson Lexus of Columbia have earned your trust with their reliable service! Thank you for sharing your experience. We appreciate it!

September 20, 2024

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Employee Rating

Jim Hudson Lexus is a dealership that aims to satisfy it's customer's service. More

by Sandra
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Camille Muna

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Sep 23, 2024

Jim Hudson Lexus responded

Thanks so much, Sandra. We look forward to your next visit to Jim Hudson Lexus of Columbia!

September 17, 2024

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Employee Rating

This service department is dependable, customer focused, and efficient. Communication is clear. All of the members of the service team i have dealt with are polite and professional. Highly recommend . More

by shellydunphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Crosier, Danny Chupek

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Sep 17, 2024

Jim Hudson Lexus responded

Thank you for your recommendation! We're glad to hear that you've had such a positive experience with our service department. It's great to know that our team's clear communication and professionalism made an impact. If you need anything in the future, we’re here to help!

September 17, 2024

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Employee Rating

Great customer service! Everyone is so nice. Still loving my Lexus ES350! Thank you Lexus! More

by amclaurin80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanner Carnes, Todd Berry

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Sep 17, 2024

Jim Hudson Lexus responded

We're so glad your experience with Jim Hudson Lexus of Columbia has been notably positive. Thanks for choosing us - here's to many more happy miles in your ES 500!

September 14, 2024

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Employee Rating

Good points— analysis of car history, appropriate service, complete car wash, good waiting area, offers loaner vehicle. More

by Hudsonmacmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jared

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Sep 16, 2024

Jim Hudson Lexus responded

Thank you for highlighting our commitment to top-tier service at Jim Hudson Lexus of Columbia. It's always our aim to ensure your satisfaction - safe travels!

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