Melissa Young

I was in the process of purchasing a vehicle from this dealership and had a consistently unprofessional experience. I was informed that I could not view the vehicle in person until a safety inspection was dealership and had a consistently unprofessional experience. I was informed that I could not view the vehicle in person until a safety inspection was completed. I offered to place a deposit to hold the vehicle, but was told this was unnecessary. Over the course of this process, I spoke with four different sales representatives as well as the sales manager. I received multiple calls attempting to schedule a visit, followed by conflicting statements that I could not come in until the dealership was “ready.” On more than one occasion, representatives attempted to re-schedule conversations without realizing they had already spoken with me previously. Despite clearly stating that I was specifically seeking a full-size SUV (a Chevrolet Suburban), the sales manager repeatedly sent listings for subcompact and midsize SUVs, which did not align with my stated requirements. The lack of coordination, inconsistent communication, and failure to respect clearly defined criteria demonstrate poor internal organization and customer handling. Based on this experience, I would not recommend this dealership and do not believe they meet the standards expected of a Better Business Bureau member. More

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Great to deal with! Melissa helped expedite the process and kept all of her promises! Melissa helped expedite the process and kept all of her promises! More

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Melissa was very helpful and kind. She took her time and made us feel welcomed. She was very patient with us and our young son who was with us. She took her time and made us feel welcomed. She was very patient with us and our young son who was with us. More

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My son needed to replace his totaled car. Melissa was extremely helpful, patient with all my questions and concerns about a buying used car. She worked hard to find my son the best car that f Melissa was extremely helpful, patient with all my questions and concerns about a buying used car. She worked hard to find my son the best car that fit into his budget. She really cared about my son and I. She cared about us as people which in today's world is rare. We will definitely be coming back to her when we need vehicles. My son feels that her kindness towards us turned what would have been a stressful experience into a wonderful one. More

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Most excellent experience of purchasing a vehicle in my life! Straight to the point, very helpful with every question, quick and easy, set up documents prior to arrival, showed up, test drove and completed life! Straight to the point, very helpful with every question, quick and easy, set up documents prior to arrival, showed up, test drove and completed purchase all in 2.5 hours! Cannot recommend enough! More

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Melissa is fantastic, efficient, and friendly Excellent post purchase follow up as well! Thank you 👏🏻⭐️⭐️⭐️⭐️⭐️ post purchase follow up as well! Thank you 👏🏻⭐️⭐️⭐️⭐️⭐️ More

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Melissa really went above and beyond to make sure that I got into the car that I wanted! She was great to work with and I am so grateful for her! She even helped keep my very young children occupied while w got into the car that I wanted! She was great to work with and I am so grateful for her! She even helped keep my very young children occupied while we worked out all of the details of leasing a new car. More

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Melissa Young is amazing! She helped make my dreams of a new Bronco Sport come true. After searching for months for one with a sunroof and the color I wanted I am so lucky t She helped make my dreams of a new Bronco Sport come true. After searching for months for one with a sunroof and the color I wanted I am so lucky the one I wanted was at Suburban Ford of Waterford. She answered my many questions promptly, got me a great deal and helped me with every step from purchase to delivery. I am so glad I sent that first email to Suburban Ford of Waterford and Melissa became my salesperson! More

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Melissa helped me get in my explorer and did a wonderful job. We absolutely love her she goes above and beyond for her customers. I'm so glad to have had her. job. We absolutely love her she goes above and beyond for her customers. I'm so glad to have had her. More

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Melissa leased me my new f150. She worked hard to get me the truck I wanted for the deal I wanted. She's very personable and a hard worker. I'm going back to see he for my wife's n She worked hard to get me the truck I wanted for the deal I wanted. She's very personable and a hard worker. I'm going back to see he for my wife's next vehicle. More

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