Melissa West
Melissa West at Beck Toyota
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Melissa West

Service Advisor

Beck Toyota

8055 US-31
Indianapolis, IN 46227

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5.0
14 Reviews
5.0

14 Reviews

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14 Reviews of Melissa West

March 19, 2024

Dealership Rating
Employee Rating

Kathi shuttled me from Beck service location to my home. She went above and beyond offering information and insight into the Beck family and her positive experiences. She was extremely pleasant and helpful More

by eagle1fitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kathi Puckett

Mar 21, 2024

Beck Toyota responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600

January 19, 2024

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Employee Rating

Michael Wright was more than helpful. He presented me with many opportunities, and took the time to explain each one. He made buying a new car a pleasant experience! More

by Papa Joe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Derek Kemmerlin, Mike Wright

Jan 23, 2024

Beck Toyota responded

Thank you for leaving us this great review, Joe! I am very happy to hear that Michael could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Chris Baker, Customer Relationship Manager, cbaker@becktoyota.com, 317-883-8121

January 10, 2024

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Employee Rating

Awesome dealership. Yrent Purdue is fantastic. Service area is great I love Toyota and their loyalty. More

by hamerin93
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 11, 2024

Beck Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and look forward to working with you again down the road. Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600

May 27, 2023

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Employee Rating

Your staff is always so friendly and helpful. The sitting area is always clean and welcoming and the service is always completed in a very timely mannner. We love Beck Toyota! More

by Kensey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 12, 2023

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Employee Rating

I have been working with Melissa for several years. When I come in, I ask for her specifically. She is very friendly. Well informed and Professional. She goes out of her way to accommodate my reques More

by dheath411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2023

Beck Toyota responded

Thank you for this fantastic review! Family is just what you are and I am very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. I look forward to the opportunity to work with you in the future! Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600

January 02, 2023

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Always treated so well whenever I need to come in. Everyone is very nice. Always well informed of what needs to be done. They have never tried to get me to buy something I don’t need. I trust them More

by Kelli H
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Melissa Richey

Jan 04, 2023

Beck Toyota responded

Kelli, I am so glad we could take care of all of your needs at Beck Toyota. Thank you for giving this feedback; I will be sure to share it with the team! Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600

February 21, 2022

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Employee Rating

I take both of my vehicles to Beck for my services and they are always very quick, professional, and efficient. Melissa usually takes care of me when I drop it off and she remembers my name and is inform More

by adipietro82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 23, 2022

Beck Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, David Olivares, General Manager, david@becktoyota.com, 317-882-2600

November 01, 2021

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Employee Rating

I've been coming to Beck for service of my vehicle for over five years and have been a happy customer. But NOT today. This is the first time that I have dealt with Service Advisor Ms West and the experien More

by GreenwoodCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 03, 2021

Beck Toyota responded

Thank you for sharing your experience with us. We would like to discuss what you’ve detailed regarding your most recent visit. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600

December 17, 2020

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Employee Rating

First of all, I called after making my appointment on-line because I wasn't sure what I needed and was concerned about having to wait a long time while service was being done. Ruby was so helpful. A More

by Carolyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ruby

Dec 21, 2020

Beck Toyota responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600

August 18, 2020

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Employee Rating

Excellent service and staff and it was great to get the ride home and picked up when the work on the safety recall was completed. I would highly recommend this dealership for purchase or service. More

by LadyDiAF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kathi Puckett

Aug 20, 2020

Beck Toyota responded

We cannot thank you enough for your wonderful review of Beck Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600

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