Melissa Steffy

When you get here, ask for Gabe! No games here, just great business. They took care of my trade-in and got me into the new car with no challenge No games here, just great business. They took care of my trade-in and got me into the new car with no challenge More

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I had came in knowing the car I wanted. Rahul and the team made everything easy for me and very happy with my 4-Series Rahul and the team made everything easy for me and very happy with my 4-Series More

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Rahul was suggested to me by a friend and I can see why, outstanding service all around. I’m enjoying my X5 with the V8 and will be recommending everyone to come get there car shopping done with Rahul! outstanding service all around. I’m enjoying my X5 with the V8 and will be recommending everyone to come get there car shopping done with Rahul! More

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Amiel my service advisor is great. He always lets me know what is going on with my car and treats me with not just professionalism but like family at BMW of medford! He always lets me know what is going on with my car and treats me with not just professionalism but like family at BMW of medford! More

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I really appreciate this dealerahip and in particular the sales manager james aeillo He was so helpful to me when i decided to purchase my volkswagen and when i heard a noise with the brakes he didnt hesit sales manager james aeillo He was so helpful to me when i decided to purchase my volkswagen and when i heard a noise with the brakes he didnt hesitate to have me bring it in and fix it. He si a superb manager. More

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Excelente atención y cordiales muy profesionales. Entregaron el auto a tiempo y con todo lo acordado. 5 estrellas Entregaron el auto a tiempo y con todo lo acordado. 5 estrellas More

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Staff all very friendly and professional. Car was ready when promised and the work was done properly. Car was ready when promised and the work was done properly. More

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Initially there were some misunderstanding between me the service advisor. But Jose took care of my concerns in a timely manner. Super professional and cordial towards customer. Will return for future servic service advisor. But Jose took care of my concerns in a timely manner. Super professional and cordial towards customer. Will return for future service needs. Thank you and appreciate your help. More

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Do anything that you can to avoid having your car serviced at this location. My car was scheduled for service to repair a sticking blinker (2020 x5 M501) under warranty. In the meantime a water pump serviced at this location. My car was scheduled for service to repair a sticking blinker (2020 x5 M501) under warranty. In the meantime a water pump broke and the car had to be towed to the dealership for repair. Apparently the water pump damaged a cover and the whole engine had to be pulled out and multiple pieces ordered from Germany. They did so and repaired the engine, I called every few days to check on status and remind them of the blinker issue for which the car would have been there for at this point regardless. They called me to let me know the car was ready for pickup, I asked about the blinker and got a "whoops - no it hasn't been addressed". They then had to order a new part from Germany once again to repair (my car was in the shop for over two months). I just went to pick it up on Saturday and while the blinker has been replaced, it is still sticking and when I got home I realized that someone removed the spare tire! (water pumps and blinkers have nothing to do with tires last I checked). I have been reaching out to management for the last two days and have no response or resolutions. More

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