Melissa Richey
Melissa Richey at Beck Toyota
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Melissa Richey

Service Advisor

Beck Toyota

8055 US-31
Indianapolis, IN 46227

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5.0
36 Reviews

Dealership Experience

9 yrs, 8 mos

Industry Experience

9 yrs, 8 mos

Languages Spoken

English English

5.0

36 Reviews

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36 Reviews of Melissa Richey

February 23, 2024

Dealership Rating
Employee Rating

Beck Toyota has always been friendly and helpful. On a recent routine service visit, Melissa Richey, the technician who greeted me when I arrived, was courteous and helpful. She checked me in eff More

by B & M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2024

Beck Toyota responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Chris Baker, Customer Relationship Manager, cbaker@becktoyota.com, 317-883-8121

February 08, 2024

Dealership Rating
Employee Rating

I was actually there for service to my 2013 Tundra , but saw the 2024 Tundra's. Asked Michael about them, he was helpful. Told him I would be ok with a used one as well and we happened to a black one. He ha More

by don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Wright

Feb 09, 2024

Beck Toyota responded

Thanks for your outstanding review, Don! I'm very happy to hear that Michael was of such help to you. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Chris Baker, Customer Relationship Manager, cbaker@becktoyota.com, 317-883-8121

January 10, 2024

Dealership Rating
Employee Rating

Awesome dealership. Yrent Purdue is fantastic. Service area is great I love Toyota and their loyalty. More

by hamerin93
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 11, 2024

Beck Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and look forward to working with you again down the road. Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600

October 11, 2023

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Employee Rating

We purchased our vehicle in 2020 from them. It was easy and so smooth. We decided to try service a bit closer to home. Big mistake. We gladly drive the additional 30 minutes to continue working More

by CupcakeW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 13, 2023

Beck Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600

June 08, 2023

Dealership Rating
Employee Rating

I brought my car in for an oil change, and, as usual, the check-in staff person, Melissa, was prompt, efficient and friendly. Service was rendered quickly and the check out cashier was very helpful re: a pur More

by Marcia T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2023

Beck Toyota responded

Marcia, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600

May 27, 2023

Dealership Rating
Employee Rating

Your staff is always so friendly and helpful. The sitting area is always clean and welcoming and the service is always completed in a very timely mannner. We love Beck Toyota! More

by Kensey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 02, 2023

Dealership Rating
Employee Rating

Always treated so well whenever I need to come in. Everyone is very nice. Always well informed of what needs to be done. They have never tried to get me to buy something I don’t need. I trust them More

by Kelli H
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Melissa West

Jan 04, 2023

Beck Toyota responded

Kelli, I am so glad we could take care of all of your needs at Beck Toyota. Thank you for giving this feedback; I will be sure to share it with the team! Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600

March 08, 2022

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Employee Rating

My car had a very difficult intermittant electrical issue but Melissa Richey took it on and acted like it was her own personal problem and pursued it with her technician until it was fixed. She was very prof More

by Kraquin
Recommend Dealer
Yes
Mar 10, 2022

Beck Toyota responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600

November 02, 2021

Dealership Rating
Employee Rating

Melissa Richey and the service team at Beck Toyota got my car in quickly and had me back on the road in short order. Thank you! More

by B & M
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Nov 04, 2021

Beck Toyota responded

Thank you so much for the nice review! We really appreciate this feedback and we'll be certain to share your compliments with Melissa and the rest of the staff. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Sincerely, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600

August 19, 2021

Dealership Rating
Employee Rating

Pro: My car service was completed exactly when promised. Con: When I called for a service appointment, I couldn’t get on the schedule for 2+ weeks. I needed service more promptly than when I was schedule More

by Jlogan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 23, 2021

Beck Toyota responded

Thank you for the feedback! We are happy to hear about your positive experience at Beck Toyota, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Clark Henkel, Service Director, clark@becktoyota.com, 317-882-2600

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