Melissa Ortiz

Excellent place for the vehicle service. They did an excellent job on my car. Highly recommend this dealership for car service. They did an excellent job on my car. Highly recommend this dealership for car service. More

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The team led by Melissa this Saturday morning was professional and efficient. The dealership was clean and new. The waiting area was fully stocked with amenities. Good experience ty to Melissa 👷🫡 professional and efficient. The dealership was clean and new. The waiting area was fully stocked with amenities. Good experience ty to Melissa 👷🫡 More

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Service was friendly, fast & great! And resolved an issued we had on the back windshield. And resolved an issued we had on the back windshield. More

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I took my car in for a 70K service and to have a few nagging issues diagnosed (those creep up with an 8-year-old car). Melissa, my Service Rep, was fantastic through the whole process. She was thorough nagging issues diagnosed (those creep up with an 8-year-old car). Melissa, my Service Rep, was fantastic through the whole process. She was thorough and patient, she kept me informed through every step, and she worked with my extended warranty company to get the majority of parts, repairs, and a rental car covered. My car is driving like new again! This is how dealer service is supposed to work!! Thanks, Melissa, and all the folks involved at Lewisville VW! More

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Responsive, and thorough, always takes good care of our VWs. Service videos and estimate with approval software are convenient and helpful. VWs. Service videos and estimate with approval software are convenient and helpful. More

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The service on my vehicle was completed quickly and all of the staff were friendly. of the staff were friendly. More

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Melissa was extremely helpful during my service appointment. Will definitely be going back to Lewisville VW for my next service appointment or a new vehicle. appointment. Will definitely be going back to Lewisville VW for my next service appointment or a new vehicle. More

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Thanks again Tim in service for taking care of me just like you have for the past 18years. Thanks to the sales department for the loaner. like you have for the past 18years. Thanks to the sales department for the loaner. More

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My family and I have been doing business with Lewisville Volkswagen for the past couple of years. They have helped us find cars we loved, good deals, and outstanding service. Everyone there is kind and so h Volkswagen for the past couple of years. They have helped us find cars we loved, good deals, and outstanding service. Everyone there is kind and so helpful!! Thank you Lewisville Volkswagen!! And shout out to Eric Williams & John Chapman - he was outstanding and made my experience seamless!! More

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I travel all over the country and it’s extremely hard to make an appointment at a dealership. I needed a new head lamp and only had basically lunch break to get it done. I called the dealership and Mike sai make an appointment at a dealership. I needed a new head lamp and only had basically lunch break to get it done. I called the dealership and Mike said come on down. Got the light replaced and back to work without being late. Kudos to Mike and the service staff. More

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