Melissa LeBran | Page 73

Pleased I can say enough about the great service I received from Cree she personally insured that my experience at Sutton Ford was one that I would pleasantly I can say enough about the great service I received from Cree she personally insured that my experience at Sutton Ford was one that I would pleasantly remember even though there were some issues with parts I was assured by Eric that they would be addressed as soon as possible More

by seippman Verified Customer Verified Customer

Report | Print

Happy with Sjtton Lester has been my salesman for a long time. He is great! Cree also was very helpful. Would not go to another agency as long as Sutton is still in Lester has been my salesman for a long time. He is great! Cree also was very helpful. Would not go to another agency as long as Sutton is still in business. More

Report | Print

It’s always a pleasure dealing with you guys, l will certainly be back... also l feel twenty five word minimum is a little time consuming for this review. certainly be back... also l feel twenty five word minimum is a little time consuming for this review. More

by lemontsiller Verified Customer Verified Customer

Report | Print

Great dealership. Great customer service. I really felt appreciated the whole time when i was there. The process was quick, smooth, and easy. No problems. appreciated the whole time when i was there. The process was quick, smooth, and easy. No problems. More

by amuhammad153 Verified Customer Verified Customer

Report | Print

Made a appointment a week before my appointment on july 14th dropped the Lincoln off at 7am the first car in the bay then I went home to sleep as i work 3rd shift I get up to a message that you guys were t 14th dropped the Lincoln off at 7am the first car in the bay then I went home to sleep as i work 3rd shift I get up to a message that you guys were to busy to get to my Lincoln and that it will be looked at frist thing on the 14th not even if that's ok or do I need a loner...ect then I had to go back up to the dealership because I left my uniform top in the suv car so I arrived and wanted to talk to Melissa or Bryan and to fine out there gone for the day so poor little Cree I start to vent to her my frustration as I truly believe that the fact it was warranty work I got brushed off which it not acceptable. When I tell you I truly mean it not even a sorry from Bryan or Melissa so I'm thinking in there eyes this kind of customer service is OK ? You would think hey Mr Beasley we are so sorry for the Inconvenience this may have caused you here is a free oil change or here is a free tire rotation..Nope not one word I picked up my car and moved on so now I have no faith in your dealership as to when I make an appointment and the funny thing it was just in for the drivers lumber which stopped working so knowing that I should have had the Option if I wanted to pick up my Lincoln and bring it back the next day not just being told your going to keep it and look at it the next day. But as most things go I know I won't hear anything for the dealership and that this survey was just a waste of time but I had nothing better going so I thought i would text you as to let you know how well your dealership is not doing I also came to the realization that it doesn't matter if you drive a Ford Festiva or a 50k Lincoln you can still enjoy equally bad customer service from Sutton also I use to remember a time when the Service advisor's came to your car to meet you now you get out your car they look at you as if you have two heads and its not the COVID-19 times they did it back in 2016 when I had a new mustang GT you just stand there in the bay looking like a fool do I go to them do they come to me just an observation. Been to many dealership I've always been greeted at my car with a good morning how can we help you today but at Sutton the first thing they say is you have an appointment today and the second thing is are the keys in the car. Believe me sit back and watch that's the customer service your dealership putting out just fyi. More

by tbripley2 Verified Customer Verified Customer

Report | Print

Could not say enough about how great Melissa was to work with! I first made the mistake and took my car to a terrible Ford dealer in Orland Park . Thankfully I got my car out of there and into the hands of with! I first made the mistake and took my car to a terrible Ford dealer in Orland Park . Thankfully I got my car out of there and into the hands of a professional at Sutton. Thanks again Melissa you restored my faith in Ford as a whole. More

by K E M Verified Customer Verified Customer

Report | Print

This team has serviced my 2010 Lincoln for at least the last 8 years. Everytime I call or go in, I receive great service! Exceptional last 8 years. Everytime I call or go in, I receive great service! Exceptional More

by Jana T Verified Customer Verified Customer

Report | Print

The service at Sutton Ford Lincoln was excellent. Melissa and her team were extremely detail oriented, which was helpful for me to understand. Thank you. Melissa and her team were extremely detail oriented, which was helpful for me to understand. Thank you. More

by sierra_27 Verified Customer Verified Customer

Report | Print

The service I received at Sutton Ford was top notch. Unfortunately my 2018 GT350 needed an engine replacement after only 2400 miles. I was a bit nervous about a job of this magnitude being performed on Unfortunately my 2018 GT350 needed an engine replacement after only 2400 miles. I was a bit nervous about a job of this magnitude being performed on such a new car. The tech finished the work in much less time than I had anticipated and the service advisor Melissa kept me informed during the process. The car was flawless upon return and now running stronger than ever. More

by dak045spd Verified Customer Verified Customer

Report | Print

Everything went well and the staff was nice and friendly. Thank you. This is all I have to say. 🤔🙂 except be safe and keep the good work up. friendly. Thank you. This is all I have to say. 🤔🙂 except be safe and keep the good work up. More

by CHAJEAN23 Verified Customer Verified Customer

Report | Print