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Melissa LeBran
966 Reviews
BA in Journalism from University of St Francis. Married for 19 years to my best friend James LeBran--senior master Ford/Lincoln technician , and have 5 children. Love vacationing and spending time with my family and friends. I enjoy golfing and bowling. Love my church family, volunteering for the veterans. I love what I do.
Read moreDealership Experience
15 yrs
Industry Experience
30 yrs, 1 mo
Specialties & Trainings
multiple level 4 customer service award winner both ford and lincoln
service advisor panel, lincoln brand champion, lincoln service advisor
966 Reviews
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966 Reviews of Melissa LeBran
September 29, 2020
Always a pleasure to do business with! Everyone is so friendly and courteous. The service department strives to do an excellent job on their repairs and it shows. Thanks again! friendly and courteous. The service department strives to do an excellent job on their repairs and it shows. Thanks again! More
by Mrwoj72
Verified CustomerOther Employees Tagged: Eric Eric, Randy Mohrbach
September 28, 2020
Great service work completed on time vehicle returned washed and clean inside. Highly trusted dealership and highly recommended to friends and family for sales and service washed and clean inside. Highly trusted dealership and highly recommended to friends and family for sales and service More
by JBRpropertymaint
Other Employees Tagged: Randy Mohrbach
September 28, 2020
Service was fine. My only complaint is that I mentioned my rewards points when I dropped my car off. The associate looked them up to confirm. When I went to pick my car up, the rewards were not communicate my rewards points when I dropped my car off. The associate looked them up to confirm. When I went to pick my car up, the rewards were not communicated to the cashier, and the associate I originally worked with had left for the day. I had to go through 3 people to apply my rewards to my service. It was a bit inconvenient. Eventually, things worked out. I just wished they had communicated better. More
by TMRiley
September 28, 2020
Good service, everything was great. I normally go there whenever I need something done and the service is excellent even if I have to wait whenever I need something done and the service is excellent even if I have to wait More
by v.bedford
Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach
September 23, 2020
Brought car in for brake service brakes had a little play in them when I came back to get the car the pedal went all the way down to the floor I will not return in them when I came back to get the car the pedal went all the way down to the floor I will not return More
by DORINDADANIEL
Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric
September 22, 2020
I Am Pleased... My Vehicle Is Running Smoothly... Problem Fixed!!! Melissa Was Very Helpful Informing Me On Follow Up Necessities!!! Thanks Also For Cleaning Interior And Exterior Of My Dirty Little Problem Fixed!!! Melissa Was Very Helpful Informing Me On Follow Up Necessities!!! Thanks Also For Cleaning Interior And Exterior Of My Dirty Little Focus!! More
by Gwen
September 21, 2020
I am a returning customer to Sutton Ford. I return to Sutton Ford because I always receive great customer service and care. Sutton Ford provided a trade in on my vehicle that was a step up from what I Sutton Ford because I always receive great customer service and care. Sutton Ford provided a trade in on my vehicle that was a step up from what I had and was affordable for my budget. I recommend Sutton Ford for all around great service. More
by lapointe535
Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach
September 21, 2020
Strong customer service and quality professional work. Timelessness in completing job. Great follow up call and text messages. Warm friendly environment and total focus on the customer. Timelessness in completing job. Great follow up call and text messages. Warm friendly environment and total focus on the customer. More
by frank.clark
Other Employees Tagged: Eric Eric, Anita Sutton (outstanding service)
September 21, 2020
Never has let me down with the great quality service. ONLY Ford I go to and call for regardomy vehicle. They keep you updated and try their best to get you in and out as quickly as possible. Never had an ONLY Ford I go to and call for regardomy vehicle. They keep you updated and try their best to get you in and out as quickly as possible. Never had any issues and I've bn with them for a little over a year now. Love them!!!!!! More
by JaKayela
Other Employees Tagged: Jillian Stanford , Eric Eric, Cree Lyons
