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Melissa LeBran
966 Reviews
BA in Journalism from University of St Francis. Married for 19 years to my best friend James LeBran--senior master Ford/Lincoln technician , and have 5 children. Love vacationing and spending time with my family and friends. I enjoy golfing and bowling. Love my church family, volunteering for the veterans. I love what I do.
Read moreDealership Experience
15 yrs
Industry Experience
30 yrs, 1 mo
Specialties & Trainings
multiple level 4 customer service award winner both ford and lincoln
service advisor panel, lincoln brand champion, lincoln service advisor
966 Reviews
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966 Reviews of Melissa LeBran
November 11, 2020
Melissa and her service team provided exceptional service and customer focus as always. My automobile was serviced, repaired and detailed in a reasonable timeframe and I am satisfied with the result. and customer focus as always. My automobile was serviced, repaired and detailed in a reasonable timeframe and I am satisfied with the result. More
by ttapley240
Verified Customer
November 10, 2020
Very disappointed with Sutton they charged me a lot of money and did not fix the problem put new tires on a Bent rim and didn’t even let me know the rim was bent until I told them the car was shaking and money and did not fix the problem put new tires on a Bent rim and didn’t even let me know the rim was bent until I told them the car was shaking and I had to pay a lot for a new rim More
by ANN_CHAMBERS23
Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Cree Lyons
November 05, 2020
If the problem with the battery we’re determined the first time all these problems wouldn’t have happened. If the service person reset the oil light warning after the full 40000 maintenance service was first time all these problems wouldn’t have happened. If the service person reset the oil light warning after the full 40000 maintenance service was done - we wouldn’t have to turn off the warning light every time the car was started. During a Boston trip these were major aggravations that could have been avoided and not messed up our vacation! Otherwise Sutton Ford has serviced us well in the past. Bob pustaver 708-8454839. More
by pustaver2002
Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, LaToyta McDonald, Randy Mohrbach
November 02, 2020
They charged me a lot of money and didn’t fix the problem the problem still exists and I’m not happy with Sutton Ford they did nothing to compensate me for all the money I paid and the issue still exists. the problem still exists and I’m not happy with Sutton Ford they did nothing to compensate me for all the money I paid and the issue still exists. More
by ANN_CHAMBERS23
Other Employees Tagged: Jamie Vasquez , Cree Lyons
November 01, 2020
Service and customer appreciation over the top. They treat clients like family...every visit! I'm 26-yr military vet who understands the importance of quality service and relationships. This team delive treat clients like family...every visit! I'm 26-yr military vet who understands the importance of quality service and relationships. This team delivers every time. More
by SLIII
Other Employees Tagged: Nate Sutton, Karen Ford , LaToyta McDonald, Anita Sutton, Emma Williams
October 31, 2020
Very Informative, Helpful, Prompt with services. Polite and Clean Building. Definitely have recommended to others that are in need. Appreciate the entire business. Thank you and Clean Building. Definitely have recommended to others that are in need. Appreciate the entire business. Thank you More
by TERBEAR
Other Employees Tagged: Jamie Vasquez , Eric Eric, Cree Lyons, Randy Mohrbach
October 24, 2020
Great service, was in and out in under a hour. always come to sutton ford for service. We have been coming here for years. thanks. come to sutton ford for service. We have been coming here for years. thanks. More
by faces2ooo
Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach
October 23, 2020
It’s disappointing when you have a new car that needs servicing, however, Sutton made it easier and gave excellent service. Good job!!!yay yay servicing, however, Sutton made it easier and gave excellent service. Good job!!!yay yay More
by Uniquegrad
Other Employees Tagged: Cree Lyons, Alex Kadish
October 23, 2020
I pass no fewer than 2 other dealerships to get to Sutton for service. Melissa was our service advisor at Terry's in Orland for many years. I have had terrible experience with Rizza service and a poor experi for service. Melissa was our service advisor at Terry's in Orland for many years. I have had terrible experience with Rizza service and a poor experience with Currie service , so I decided it was worth the trip to know that I and my vehicles will be treated right. More
by barbg0624
October 19, 2020
It is always a pleasant visit when I bring my vehicle in for service. This time I needed a new key made and programmed. I felt save and secure during my visit. Every safety precaution was taken. for service. This time I needed a new key made and programmed. I felt save and secure during my visit. Every safety precaution was taken. More
by janicefpryor
Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach
