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Melissa LeBran
966 Reviews
BA in Journalism from University of St Francis. Married for 19 years to my best friend James LeBran--senior master Ford/Lincoln technician , and have 5 children. Love vacationing and spending time with my family and friends. I enjoy golfing and bowling. Love my church family, volunteering for the veterans. I love what I do.
Read moreDealership Experience
15 yrs
Industry Experience
30 yrs, 1 mo
Specialties & Trainings
multiple level 4 customer service award winner both ford and lincoln
service advisor panel, lincoln brand champion, lincoln service advisor
966 Reviews
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966 Reviews of Melissa LeBran
December 10, 2022
I had a hard time finding a mechanic to work on my 2011 mustang. It needed my 6 speed manual transmission fixed. I searched for a mechanic everywhere. I finally came across Sutton Ford and was very happy t mustang. It needed my 6 speed manual transmission fixed. I searched for a mechanic everywhere. I finally came across Sutton Ford and was very happy they had mechanics that could do the job. The service writer was great. She didn’t give up when she had to work with car shield. Car shield did warrantie the work but it took 2 months before they approved the job. Sutton Ford was great and I highly recommend them. Thank you for a team effort well done. Irene G More
by Irene
Verified Customer
December 07, 2022
Jason was an awesome customer service representative. He makes sure all of my needs were met and ensure that I was satisfied completely He makes sure all of my needs were met and ensure that I was satisfied completely More
by bridjohn82
Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Randy Mohrbach, Jason
December 05, 2022
I think my advisor was Jessica doing my service maintenance on my truck I told her I had to be done by 1:45 and she had me out of there at 1:44 the truck was in perfect condition they said they cou maintenance on my truck I told her I had to be done by 1:45 and she had me out of there at 1:44 the truck was in perfect condition they said they could what they could do and they did what they said not like the other Ford dealerships in the area Jessica five stars I'd recommend them anytime More
by masterhomeinspectors
December 05, 2022
Long time customer not happy with last service call. Went in for the works oil change and got stiffed on tire rotation. Said I needed to buy all new lug nuts because mine were "swollen". At a cost of $ Went in for the works oil change and got stiffed on tire rotation. Said I needed to buy all new lug nuts because mine were "swollen". At a cost of $360.00 for 20 new nuts before they could rotate tires. What a laugh! More
by rotgutjohnny001
December 02, 2022
The vehicle looked like showroom finish when I picked it up. I was very impressed and hate I didn’t bring it in to get serviced last year. up. I was very impressed and hate I didn’t bring it in to get serviced last year. More
by juanitaharrison
Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach
December 01, 2022
Always stellar service at Sutton Ford! Thank you for promptly addressing the recall on our vehicle! 👍 Thank you for promptly addressing the recall on our vehicle! 👍 More
by Klinger
Other Employees Tagged: Jamie Vasquez, Jillian Stanford , Eric Eric, Cree Lyons, Randy Mohrbach
November 30, 2022
Needed help with my key fob and how it will work out with my replacement fob. Did not get programed at this time my replacement fob. Did not get programed at this time More
by bigpoppajnsjr
Other Employees Tagged: Jamie Vasquez , Cree Lyons
