Melissa Krauss
Melissa Krauss at McDonald GMC Cadillac
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Melissa Krauss

Executive Assistant

McDonald GMC Cadillac

5155 State Street
Saginaw, MI 48603

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4.1
21 Reviews
4.1

21 Reviews

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21 Reviews of Melissa Krauss

October 23, 2024

Dealership Rating
Employee Rating

The worst service department of anywhere. The employees don’t know what they’re talking about and they’re generally rude most the time. Stay far away from here. More

by DrakeFire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

March 01, 2024

Dealership Rating
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I had a great experience at McDonald GMC and Owen made sure to go over everything with me. I would definitely recommend this dealership and Owen. More

by leahrmason
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Dexter, Owen Vankuiken

September 01, 2023

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Employee Rating

From start to finish , McDonald staff did excellent work - I ordered a vehicle with their team and the process was seem less. Would highly recommend for your next vehicle purchase! More

by bmcdonald5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Dexter, ZACH MUELLER, Owen Vankuiken , Steve in finance

February 15, 2023

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Employee Rating

Owen went above and beyond finding a XT5 for me. He was very professional and friendly throughout the long process. I have dealt with MacDonald Group for many years and have had excellent service in More

by aschrank2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Johnson, Owen Vankuiken

February 15, 2023

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Employee Rating

Thank you Owen for finding me a new Cadillac XT5. Your determination and due diligence throughout the process was greatly appreciated. More

by aschrank2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Johnson, Owen Vankuiken

December 29, 2021

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My experience was great with my dealer and I love my car will refer someone else More

by johnivorylove
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 03, 2022

McDonald GMC Cadillac responded

Thank you so much for this excellent feedback. We are happy to hear that our team worked hard enough to make your experience enjoyable. Please feel free to contact us if you have any questions! Best, The McDonald GMC Cadillac Team

July 08, 2021

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Employee Rating

Great service. Easy to work with. Martin and Tom went above normal service to make my experience good. They didn’t hesitate to work with different financial ideas to put the deal together. More

by Chucksproul78
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Dexter, Martin Thompson

Jul 12, 2021

McDonald GMC Cadillac responded

Congratulations on your new vehicle, Chuck. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Martin and Tom was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, The McDonald GMC Cadillac Team

April 23, 2021

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I like this dealership weather buying a car or getting service they treat you like family and the staff is polite and friendly I would recommend anyone to buy or get service very happy on what they do for More

by Mark Katz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Henry Bujold, Tom Dexter , Shane Robinson

Apr 27, 2021

McDonald GMC Cadillac responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, The McDonald GMC Cadillac Team

January 31, 2021

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We started the buying process on line and made a reservation to test drive the vehicle we were considering. On arrival at the dealership, we were greeted immediately and directed to the salesperson. More

by salmonhunter57
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Dexter , Todd Richards, Shane Robinson

Feb 02, 2021

McDonald GMC Cadillac responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, The McDonald GMC Cadillac Team.

Feb 02, 2021

salmonhunter57 responded

Your welcome, well deserved

November 18, 2020

Dealership Rating
Employee Rating

This dealership was amazing to work with. Literally purchased the vehicle over the phone and signed the paperwork in the parking lot a couple hours later. Janelle did an amazing job getting the vehicle More

by Chad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Janelle Gatzke

Nov 20, 2020

McDonald GMC Cadillac responded

Chad, congratulations on your new purchase! I hope you are continuing to enjoy your car! It's wonderful to know you feel confident in your decision to choose McDonald GMC Cadillac as your dealer as it is imperative we make the car-buying experience as seamless and efficient as possible. Take care! Best, The McDonald GMC Cadillac Team.

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