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Melissa Horan
Melissa Horan at Lexus of Orange County
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Melissa Horan

Product Specialist

Lexus of Orange County

3496 Route 6
Middletown, NY 10940

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4.8
231 Reviews

Hi! My name is Melissa. I am from Northern NJ. I started sales in the fall of 2017. I enjoy the countryside of Orange County NY. My family loves to apple pick in the various orchards in Orange County. I love to hike and visit historical places in the area. You'd be amazed of all the history that Orange County has to offer! I'm a dog lover! I have two labs, Bailey and Guinness. They join us on our hikes. Guinness loves to find any puddle and lay in it... I also love to cook when I have time. My five year old niece loves to cook with me. I am kid friendly! Lol I used to be a nanny for 14 years. Watching kids grow and become their own person was very rewarding to me. I always have toys in my desk to help entertain them so it makes your car buying experience less of a hassle.

Dealership Experience

7 yrs, 4 mos

Industry Experience

7 yrs, 4 mos

Specialties & Trainings

Program Consultant

Lexus Delivery Specialist

View more specialties & trainings
4.8

231 Reviews

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231 Reviews of Melissa Horan

August 25, 2023

Dealership Rating
Employee Rating

I had a great dealer experience from beginning to end, Melissa was very professional. Thanks More

by st.martin3
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mike Jaloudi

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Aug 29, 2023

Lexus of Orange County responded

We are happy to hear you had a great experience while working with Melissa! Come visit us again soon!

August 13, 2023

Dealership Rating
Employee Rating

Very efficient n professional answered every question with clarity Melissa was so easy to work with More

by angelamur67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stephen Berkowitz

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Aug 14, 2023

Lexus of Orange County responded

Your 5-star review made our day and we're so grateful to have such wonderful customers. We'll continue to work hard to provide the best possible experience for you.

August 13, 2023

Dealership Rating
Employee Rating

Very pleasant to deal with. Helpful, knowledgeable and willing to do what’s necessary to close the deal. More

by Sheryl.kam10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stephen Berkowitz

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Aug 14, 2023

Lexus of Orange County responded

It's a pleasure to provide top-notch service to our valued customers. Thanks for choosing Lexus of Orange County. Come back again soon!

July 18, 2023

Dealership Rating
Employee Rating

I was impressed with the knowledge of my vehicle and the friendliness of the service. Chris was very helpful and accommodating. More

by skipp2u
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jul 19, 2023

Lexus of Orange County responded

Thank you for your compliments to Chris! We are thrilled to hear that you were impressed with your service and that our team could provide you with all the necessary information. Travel safe and visit Lexus of Orange County again soon!

July 07, 2023

Dealership Rating
Employee Rating

Excellent customer service and smooth buying process. Good inventory. Definitely would recommend for lexus customers. More

by varun.patel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aracelis Mendez, John Roscino, Stephen Berkowitz, Terrel Moore, Stephen Jean, Adrian Galeas, Marcial Mendoza, Tyler Figueroa, Daniel Becerra , Diana from DMV

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Jul 10, 2023

Lexus of Orange County responded

Hi Varun, congrats on your new ride! We're happy to see the car-buying experience went smoothly and our team provided excellent customer service throughout the process. Come visit us again soon!

June 23, 2023

Dealership Rating
Employee Rating

They are awesome , easy to do business with, definitely recommend to anyone looking for a new Lexus or pre owned car More

by dl1
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Stephen Jean, Adrian Galeas, Marcial Mendoza

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Jun 23, 2023

Lexus of Orange County responded

We are pleased to hear you had a smooth experience and that you would recommend Lexus of Orange County! Thank you for taking the time to leave this kind review. We hope to see you back in the future.

June 16, 2023

Dealership Rating
Employee Rating

The waiting while serviced time was very minimal. The service agents were friendly and very professional. I would recommend getting services done at this location. More

by Philliesown
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Nenning

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Jun 16, 2023

Lexus of Orange County responded

Hello, We appreciate you trusting us with your vehicle's care and are happy to have been able to get you quickly and safely back on the road. Thank you for complimenting the professional, friendly assistance you received and your recommendation as well. Travel safe and come see us again whenever we can next be of service here at Lexus of Orange County.

June 11, 2023

Dealership Rating
Employee Rating

Excellent customer service. My car purchase experience was pleasant and smooth. Highly recommend this dealership. More

by varun.patel
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: John Roscino, Terrel Moore, Stephen Jean, Adrian Galeas, Marcial Mendoza, Tyler Figueroa, Daniel Becerra , Willfredo Cruz

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Jun 12, 2023

Lexus of Orange County responded

Hi Varun! Congratulations on your new car! We appreciate the 5-star review! Thank you for your business, we hope to see you again soon.

June 09, 2023

Dealership Rating
Employee Rating

Very disappointed that a dealership fails to perform other needed checks because my car was brought for oil change..... Not even wiper fluid?'??. More

by MARCELSIOR310
Recommend Dealer
No

Other Employees Tagged: Chris Nenning

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Jun 13, 2023

Lexus of Orange County responded

Hi Marcel, It is regrettable to see that you are dissatisfied with our service department. We would appreciate the opportunity to learn more about your time here and come up with an amicable solution. When you have a moment, please contact me at the number below. Best, Wayne Pfeiffer Service Manager 845-450-7051

June 07, 2023

Dealership Rating
Employee Rating

Great to deal with when I bought the car and service dept excellent Time of appointment always accurate. No upselling More

by psimmonsprice
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Aracelis Mendez

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Jun 08, 2023

Lexus of Orange County responded

We appreciate you taking the time to share this kind feedback about your experience. Let us know if we can help with anything in the future!

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