Melissa Gibson
Melissa Gibson at BMW of West Chester

Melissa Gibson

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.8
381 Reviews
4.8

381 Reviews

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381 Reviews of Melissa Gibson

March 02, 2026

Dealership Rating
Employee Rating

We had to come back twice for the same issue with the cabin heat. That's it. More

by wayne.e.shaw
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

March 02, 2026

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Employee Rating

Took me in at scheduled time, escorted me to waiting area. Work promised was completed within a reasonable timeframe More

by JOBERG49
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

March 01, 2026

Dealership Rating
Employee Rating

Easy and timely. I was informed of the progress and work was completed in a timely manner. More

by WERGOLFERS
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

February 27, 2026

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Employee Rating

An appointment was scheduled in a timely manner. It was easy to get through to an advisor. More

by LSHARPERRENNIE
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

February 25, 2026

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Employee Rating

Informative and transparent about the service provided. They provide updates on request and the video by the technician reviewing the car is awesome. More

by MIKE.ALTHOUSE
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

February 24, 2026

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Employee Rating

My experience has been very good. Melissa has been a very helpful and professional support person for me. Several years ago, I had some issues with the Parts Department, but not latel More

by JOHN_PETERSON
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

February 24, 2026

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Employee Rating

Always a good experience. Melissa knew I was waiting, needed to get to work, and went out of her way to keep things moving to get me on my way including a car wash. More

by Jeffbgood44
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

February 21, 2026

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Employee Rating

I love working with this dealership. They treat my wife and I very fairly and are very professional, yet personable. More

by dalemengel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Klinger

February 20, 2026

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Employee Rating

Professional Courteous Helpful Always looking out for Customer intrest Come on man do not push it More

by TONYCSMC
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

February 19, 2026

Dealership Rating
Employee Rating

Had to return twice to address a cabin heat issue. Then a 3rd visit right after to address a squeaky serpentine belt. Not saying that there was an exact correlation but seems fairly coincidental. But More

by wayne.e.shaw
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

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