Melissa Gibson

Friendly, knowledgable, accommodating and professional. Lauren wanted to help me and fully understood what I would need for both of us to be happy. Lauren wanted to help me and fully understood what I would need for both of us to be happy. More

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A great place to take your old bmw fir service, they are honest and skilled mechanics, even the service advisor was respectful and honest honest and skilled mechanics, even the service advisor was respectful and honest More

by YAREK Verified Customer Verified Customer

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Very sad that I have to CHALLENGE the bill (itemized detail showing double billing for repair discovery and repair). Labor rate is ABSURD and I’ll continue to work with and search other options for BM detail showing double billing for repair discovery and repair). Labor rate is ABSURD and I’ll continue to work with and search other options for BMW repair work. More

by jeffmoorej30 Verified Customer Verified Customer

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Great customer service as always, we are happy to be return customers at BMW of West Chester! return customers at BMW of West Chester! More

by jason.showers Verified Customer Verified Customer

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I couldn’t be more impressed with Melisssa from the moment I arrived, she provided exceptional customer service. Her attention to detail, clear communication, and willingness to go the extra mile made moment I arrived, she provided exceptional customer service. Her attention to detail, clear communication, and willingness to go the extra mile made the entire experience smooth and stress-free. Melissa took the time to explain every step of the service process, keeping me informed and answering all my questions with patience. She ensured that my vehicle was taken care of in a timely manner, and I left the dealership feeling confident in the quality of the work done. I highly recommend Melissa and will definitely be returning for future service needs. Thank you for the outstanding experience Melissa! More

by pinderkul127 Verified Customer Verified Customer

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Melissa and the staff are always so helpful and informative. Melissa keeps me updated throughout the process and let’s me know what to expect. Always a great experience! informative. Melissa keeps me updated throughout the process and let’s me know what to expect. Always a great experience! More

by rasheeda.m.swiggett Verified Customer Verified Customer

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Always happy with the service at WC BMW. Always go above and beyond to address the issue and with great customer service! Thank you! Always go above and beyond to address the issue and with great customer service! Thank you! More

by akellyfish Verified Customer Verified Customer

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We can always count on Bill and his team to service our BMW with care and professionalism. Our car had an issue with the navigation screen and it had to be replaced under warranty. The issues have been fi BMW with care and professionalism. Our car had an issue with the navigation screen and it had to be replaced under warranty. The issues have been fixed. More

by HK Verified Customer Verified Customer

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The service dept was quick and efficient, also very clean. Melissa was quick with the communication regarding my service. Thank you! clean. Melissa was quick with the communication regarding my service. Thank you! More

by Sarahebrown514 Verified Customer Verified Customer

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Provides very good after service. Much better service than before. Performed necessary maintenance without pressure to work on things that are not needed. Much better service than before. Performed necessary maintenance without pressure to work on things that are not needed. More

by Inks Verified Customer Verified Customer

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