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Melissa Gibson
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202 Reviews
202 Reviews
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202 Reviews of Melissa Gibson
March 06, 2025
My service experience was extremely disappointing. I bought my car from Otis and have been pleased with service in the past. Otto’s had my car for 1.5 weeks due to obtaining a part, which I understand I bought my car from Otis and have been pleased with service in the past. Otto’s had my car for 1.5 weeks due to obtaining a part, which I understand, but I think the communication around this was lacking. When it appeared I needed to get a loaner car, which I had declined in the first place since I did not think the service was going to take as long as it did, I thought my interaction with Melissa was dismissive on her part. In the end and after a hefty bill, I still seem to have the same issue that I brought the car in to be checked in the first place so I don’t think that has been resolved. Melissa did not check in with me to find out how things went. Additionally, my check engine light is now on and it wasn’t before I took it in for service. I’m hesitant to take it back to Otto’s due to my not so great experience. There are other auto service places that I can use - Otto’s should be providing superior service to those other places but I’m not sure that’s the case. More
by BCNEMCHIK
Verified Customer
February 23, 2025
No personal interaction. Just text and email. Never met service advisor even though I know she was sitting 15 feet away at check out. Hard to believe they are interested in s Just text and email. Never met service advisor even though I know she was sitting 15 feet away at check out. Hard to believe they are interested in solving the problem. More
by T6
February 15, 2025
Didn’t care for her customer skills at all. I don’t know why she was assigned but previously I had Joe and he was great very focused and helpful. I don’t know why she was assigned but previously I had Joe and he was great very focused and helpful. More
by highheelsmancini
Other Employees Tagged: Joe Izzi
February 06, 2025
Service team supported all the needed . Provided Uber ride I home . Timely check out. Great team Provided Uber ride I home . Timely check out. Great team More
by MGYANI
Other Employees Tagged: Frank Adinolfi, Joseph Fritz, Joe Izzi, Caroline Combs, Heather Deritis
February 03, 2025
Something is always wrong with my car, I only drive it to work and back, and it's turned out to be a 🍋. BMW at West Chester has tried to help as much as they could, they offer expert services and support, I work and back, and it's turned out to be a 🍋. BMW at West Chester has tried to help as much as they could, they offer expert services and support, I am very glad I went there. More
by ALFEIA
Other Employees Tagged: Bill Cosenza, Frank Adinolfi, Joseph Fritz, Joe Izzi, Caroline Combs, Heather Deritis
January 23, 2025
Scheduled me in quickly during. Abusy time. Noticed I needed inspection which was helpful to not have to come back at a later time. Always great to work with. Abusy time. Noticed I needed inspection which was helpful to not have to come back at a later time. Always great to work with. More
by NDC315
January 20, 2025
I start to trust them again. Last owner was very coin operated so thank you Last owner was very coin operated so thank you More
by ROSAFRAZIER
Other Employees Tagged: Frank Adinolfi
January 16, 2025
Always a pleasure working with Melissa and visiting your dealership. Melissa is very knowledgeable and courteous, and goes above and beyond for her customers. Keep up the great work dealership. Melissa is very knowledgeable and courteous, and goes above and beyond for her customers. Keep up the great work More
by kabuarjah
