Melissa Gibson
Melissa Gibson at BMW of West Chester

Melissa Gibson

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.8
358 Reviews
4.8

358 Reviews

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358 Reviews of Melissa Gibson

January 30, 2026

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Employee Rating

Brake fluid replacement. I should have just waited. Sitting on 202 for 1.5 hrs is painful. Next time I'll wait. More

by jeffmoorej30
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

January 30, 2026

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Employee Rating

Prompt completion of oil change, clear communication. So good at keeping the customer informed Courteous staff More

by DGF215
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

January 29, 2026

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Employee Rating

The BMW dealership, it is a very comfortable place. Runs very smoothly, and they take excellent care of their customers More

by DELCOLAWYER
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

January 29, 2026

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Employee Rating

It was great getting my car in for service on short notice. Thanks to Melissa for making this possible. More

by RBMAYNARD
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

January 28, 2026

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I'm pleased with my service. An issue I forgot to mention was identified and repaired. More

by Danimm01
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

January 27, 2026

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Employee Rating

My car was returned with all of my settings changed. The remote key only works sometimes. I am still not able to precondition car. Etc... More

by SBA.FOLK.ART
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

January 25, 2026

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Employee Rating

Excellent customer service experience. Exceptional product quality displayed. BMW and Mini vehicle models readily available on display in showrooms. More

by Rux333
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wilmer Rodriguez , Michael Dixon

January 24, 2026

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Wonderful. Car Wash was extra nice. Nice customer service Wish price was a bit accommodating More

by MICHEL5848
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

January 23, 2026

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Employee Rating

Drop off staff can be more helpful. They need to be better trained, and more responsive to customer needs. More

by ltnew1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 23, 2026

Dealership Rating
Employee Rating

They quickly arranged an emergency repair visit to fix water leaks from my sunroof. Everything was done under warranty. More

by jspare3
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

Jan 23, 2026

jspare3 responded

I really appreciate the efficient service and the way the whole service team works together so effectively.

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