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Melissa Cole
Refer Me
148 Reviews
I have been with VW since 2013, after leaving the Insurance Industry. I fell in love with VW as a brand and a company, so I can tell you I do bleed blue. I currently drive a VW Jetta GLI. I have been with Heritage, who I feel treats the customer and their employee better than anyone. My goal is to help you choose a car that you will love driving, educating you about your vehicle, and maintaining customer service at the highest possible level, during the sales process and for years to come.
Read moreDealership Experience
10 yrs, 6 mos
Industry Experience
11 yrs, 9 mos
Specialties & Trainings
I did finance for a brief time, but learned that I love the brand too much to stay away from the Showroom Floor....
VW Master Certification, #3 in Product Knowledge New Car 2015, #2 in Product Knowledge CPO 2016
148 Reviews
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148 Reviews of Melissa Cole
October 26, 2024
Our experience with First time buyers of VW. I have to say that it’s been a pleasure doing business with Melissa, she was so knowledgeable about VWs and a very friendly person . She showed us th I have to say that it’s been a pleasure doing business with Melissa, she was so knowledgeable about VWs and a very friendly person . She showed us the different types of cars that would best suit our needs and budget. she patiently gave us the experience to drive 3 cars and clearly explained the difference between them and their packages that came with it. And finally after long hours of deciding, we choose the SE Tiguan 2024. She went over beyond because she even had the time to teach us how to use the dashboard accessories and button features. With our past experiences with some car dealers in the past years, so far Melissa is best sales representative that we have ever met…. She deserves a paid day off. More
by Franzie
September 23, 2024
I had the absolute best experience at Heritage VW Parkville. Konstantinos, Charles, Melissa and Harrison took great care of us. A very quick and efficient process and everyone was so knowledgeable! I Parkville. Konstantinos, Charles, Melissa and Harrison took great care of us. A very quick and efficient process and everyone was so knowledgeable! I’ll definitely be back! More
by Mnh62793
Other Employees Tagged: Brad Scammell, Charles Wicks, Harrison Faecher, Konstantine Kohilas
May 20, 2024
Kostantinos and Melissa are the best! They were very patient with all my questions and concerns and they also gave me a great deal for my old car. It's the second time I buy a car from th They were very patient with all my questions and concerns and they also gave me a great deal for my old car. It's the second time I buy a car from this dealership and it won't be the last! More
by Matina Gkioulidou
Other Employees Tagged: Konstantine Kohilas , Khaliq Thomas
March 29, 2024
Melissa was great to work with. She was very knowledgeable about the vehicle that we were interested in. Super friendly and helpful! She was very knowledgeable about the vehicle that we were interested in. Super friendly and helpful! More
by dariaabolghasemi
Other Employees Tagged: Charles Wicks, Konstantine Kohilas, Maia Abdul-Samad , Khaliq Thomas
March 29, 2024
Back in for my third consecutive brand new car. Thank you Melissa, Charles & Harrison for your hard work & getting it done. See yall in another 3/4 years ☺️ Thank you Melissa, Charles & Harrison for your hard work & getting it done. See yall in another 3/4 years ☺️ More
by ash_english
Other Employees Tagged: Charles Wicks, Harrison Faecher
March 28, 2024
Melissa was very friendly and patient with us and was a pleasure to work with! pleasure to work with! More
by Oursandewers
Other Employees Tagged: Harrison Faecher
March 27, 2024
Melissa Cole and her team had me in and out of trading in my lease and leaving with a new car. They listened to me about my ability to buy a new car and helped.me.to get the best deal! I love my new car! my lease and leaving with a new car. They listened to me about my ability to buy a new car and helped.me.to get the best deal! I love my new car! More
by battlep70
Other Employees Tagged: Brad Scammell, Charles Wicks
March 15, 2024
Melisa was a fantastic sales person! ! She really knows her product extremely well and shared the best things about VW that we did not know. Anything we asked of her was well taken care ! She really knows her product extremely well and shared the best things about VW that we did not know. Anything we asked of her was well taken care of and we would highly recommend her and WV. So happy with Melissa efforts!! More
by Kate
Other Employees Tagged: Khaliq Thomas
March 13, 2024
Melissa Cole was extremely knowledgeable and helpful with my car buying experience. I purchased a golf r with her yesterday and couldn’t be happier. my car buying experience. I purchased a golf r with her yesterday and couldn’t be happier. More
by Jheilman929
Other Employees Tagged: Khaliq Thomas
