Check out Melissa Cates's reviews on DealerRater

June 12, 2025

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I am 100% satisfied with the service and sales. There is an issue with the key fob not only did they fix it, but they came out and picked my vehicle up and delivered it back to my address. It is di There is an issue with the key fob not only did they fix it, but they came out and picked my vehicle up and delivered it back to my address. It is difficult to find service like that at a car dealership More

by Deppars

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Recommend Dealer

Yes

Other Employees Tagged: Brian Curtis, Tyler Duncan

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Jun 13, 2025 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

June 09, 2025

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Great Customer Service from Tyler and Team! Valet service was perfect and so very easy! Valet service was perfect and so very easy! More

by Jcd21963

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Recommend Dealer

Yes

Other Employees Tagged: Eric Smalley, Matt Jewett, Tyler Duncan

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Jun 10, 2025 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

November 13, 2024

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They were really kind, and very upward, I was asking questions during the process and they explain it to me without getting bother. Very kind people and good team as well. questions during the process and they explain it to me without getting bother. Very kind people and good team as well. More

by sauronicolas1

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Brian Curtis, Billy Bohrman, Eric Smalley, Matt Jewett, Tyler Duncan, Brandon Holtzinger, Randy Lancaster, Katie Marler , Tom Dyer

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Nov 14, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

November 01, 2024

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The service department here does a great job at getting you in and out. They are friendly and helpful. you in and out. They are friendly and helpful. More

by t92lewis

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Recommend Dealer

Yes

Other Employees Tagged: Matt Jewett

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Nov 04, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 31, 2024

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Service was quick, friendly and responsive as always. Will be back for service again. Shottenkirk Ford is the best. Will be back for service again. Shottenkirk Ford is the best. More

by CATES0708

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Brian Curtis, Billy Bohrman, Eric Smalley, Matt Jewett, Tyler Duncan, Brandon Holtzinger, Randy Lancaster, Katie Marler , Tom Dyer

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Nov 01, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 29, 2024

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Melissa and Tyler always get me taken care of and out the door quickly! The service dept is great! The communication was very difficult prior to connecting with Tyler. door quickly! The service dept is great! The communication was very difficult prior to connecting with Tyler. More

by lauraleighlefler

Verified Customer

Service Price Transparency

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tyler Duncan

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Oct 30, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 27, 2024

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Charles, Billy, and Melissa are the best. Don't listen to anything I say. I'm usually wrong. I love this dealership and wouldn't pick a different one. I mean really I'm usually wrong and Char Don't listen to anything I say. I'm usually wrong. I love this dealership and wouldn't pick a different one. I mean really I'm usually wrong and Charles is usually right. More

by yourthebossleasing

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Charles Brockman, Brian Curtis, Billy Bohrman

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Oct 28, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

October 25, 2024

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The service was quick and the people were courteous. In and out with no problem. Great job. In and out with no problem. Great job. More

by slbachman538

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Tyler Duncan , Kyle

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Oct 28, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 21, 2024

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Everyone was polite, kind, helpful and very professional. It was one of the nicest experiences I've ever had at a car place. Bonus, they even washed some of my husbands oilfield dirt off the car and I saw th It was one of the nicest experiences I've ever had at a car place. Bonus, they even washed some of my husbands oilfield dirt off the car and I saw the pretty color again. Thanks y'all, Lori Keys More

by jurglor

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Recommend Dealer

Yes

Other Employees Tagged: Eric Smalley, Matt Jewett, Tyler Duncan

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Oct 22, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 19, 2024

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Awesome job at getting me scheduled in the morning and allowing the delivery service to take me back and forth for both cars. allowing the delivery service to take me back and forth for both cars. More

by Horseylu

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Recommend Dealer

Yes

Other Employees Tagged: Tyler Duncan, Katie Marler , Gean and Richard

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Oct 21, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!