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Melissa Cates
Melissa Cates at Shottenkirk Ford Granbury
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Melissa Cates

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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4.9
265 Reviews
4.9

265 Reviews

Write a Review

265 Reviews of Melissa Cates

November 13, 2024

Dealership Rating
Employee Rating

They were really kind, and very upward, I was asking questions during the process and they explain it to me without getting bother. Very kind people and good team as well. More

by sauronicolas1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Dyer, Brian Curtis, Billy Bohrman, Eric Smalley, Matt Jewett, Tyler Duncan, Brandon Holtzinger, Randy Lancaster, Katie Marler

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Nov 14, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

November 01, 2024

Dealership Rating
Employee Rating

The service department here does a great job at getting you in and out. They are friendly and helpful. More

by t92lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Jewett

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Nov 04, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 31, 2024

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Employee Rating

Service was quick, friendly and responsive as always. Will be back for service again. Shottenkirk Ford is the best. More

by CATES0708
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Dyer, Brian Curtis, Billy Bohrman, Eric Smalley, Matt Jewett, Tyler Duncan, Brandon Holtzinger, Randy Lancaster, Katie Marler

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Nov 01, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 29, 2024

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Employee Rating

Melissa and Tyler always get me taken care of and out the door quickly! The service dept is great! The communication was very difficult prior to connecting with Tyler. More

by lauraleighlefler
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Duncan

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Oct 30, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 27, 2024

Dealership Rating
Employee Rating

Charles, Billy, and Melissa are the best. Don't listen to anything I say. I'm usually wrong. I love this dealership and wouldn't pick a different one. I mean really I'm usually wrong and Char More

by yourthebossleasing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Brockman, Brian Curtis, Billy Bohrman

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Oct 28, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

October 25, 2024

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Employee Rating

The service was quick and the people were very helpful. I was in and out with no problems.Keep up the good work. More

by slbachman538
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Duncan , Kyle

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Oct 28, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

October 25, 2024

Dealership Rating
Employee Rating

The service was quick and the people were courteous. In and out with no problem. Great job. More

by slbachman538
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Duncan , Kyle

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Oct 28, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 21, 2024

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Employee Rating

Everyone was polite, kind, helpful and very professional. It was one of the nicest experiences I've ever had at a car place. Bonus, they even washed some of my husbands oilfield dirt off the car and I saw th More

by jurglor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Smalley, Matt Jewett, Tyler Duncan

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Oct 22, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 19, 2024

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Employee Rating

Awesome job at getting me scheduled in the morning and allowing the delivery service to take me back and forth for both cars. More

by Horseylu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Duncan, Katie Marler , Gean and Richard

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Oct 21, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 17, 2024

Dealership Rating
Employee Rating

Outstanding service with great people. Always take care of my vehicle and make sure it’s good to go. Will use anytime I need service. More

by Alan18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 18, 2024

Shottenkirk Ford Granbury responded

Alan, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

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