Melanie Lee | Page 9

I purchased a new 2008 Kia Sedona minivan from this dealer in 2008. All required service for my 137,000 mi is complete. The service & ownership exceeds my expectations. Highly Recommend. dealer in 2008. All required service for my 137,000 mi is complete. The service & ownership exceeds my expectations. Highly Recommend. More

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Melanie adds personality to the general manager job. She makes everyone feel important and she cares about any concerns the customer may have and handles it. My first contact with her help bringing me back makes everyone feel important and she cares about any concerns the customer may have and handles it. My first contact with her help bringing me back to Kia. More

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I recently attempted to purchase a new KIA on a whim. The team worked well together and showed me the best deal possible with my negative equity however, I was not able to make the deal because it did n The team worked well together and showed me the best deal possible with my negative equity however, I was not able to make the deal because it did not make sence for my family. They tried every option and explained it all extremely well. I appreciate their hard work. Thank you for your professionalism. More

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Chase and Melanie (Very Great) customer service I would recommend any every new and first time car owners to this dealership they were great listeners not just a salesperson but an relationship buil I would recommend any every new and first time car owners to this dealership they were great listeners not just a salesperson but an relationship building employee More

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Best Customer Service! My experience was very pleasant and enjoyable, from the service department and everyone involved, this company represents how customer service should My experience was very pleasant and enjoyable, from the service department and everyone involved, this company represents how customer service should be. Highly recommend to anyone looking to buy a Kia. More

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Best car buying experience That was the fastest and best car buying experience that we have ever had. Daniel Martin, Sales Rep, and Robert, Finance Rep, were fantastic -- very h That was the fastest and best car buying experience that we have ever had. Daniel Martin, Sales Rep, and Robert, Finance Rep, were fantastic -- very helpful from the moment that we stepped foot in the building. They were the most polite peoplemade it a new car buying experience for my wife and myself.highly recommend buying a car from daniel makes buying a car simple More

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Absolute perfection From the time i walked into the door they were understanding and helpful to all my needs i couldnt have asked for better service. Everything i came in From the time i walked into the door they were understanding and helpful to all my needs i couldnt have asked for better service. Everything i came in for i got and even more i cant thank the staff at Kia enough. More

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Lack of Transparency Salesperson good, but not in sync with the finance officer. Finance officer - nonchalant about our concerns; hidden costs; totally unprofessional; HA Salesperson good, but not in sync with the finance officer. Finance officer - nonchalant about our concerns; hidden costs; totally unprofessional; HATED experience. Management - Excellent! Ms. Perez can be a great sales person - she is courteous and truly want to take care of the customer. However, there was a disconnect between what she was telling us and what the finance officer was telling us. As mature adults, we just wanted the bottom line. Regarding a $5,000 package that was added in the price - we were told what we were going to get, but not that it costs $5K - if we pay $5K for it, we're supposed to get it. It was told to us like it was an incentive for buying the car with 10,868 miles (11K) on it, which is roughly one year worth of usage. We were told 10K miles, only to sit down and find out that it was roughly 11K. There was much back and forth with Mr. Fedrick, because he was saying the cost walking out the door was $25K, but when getting ready to finalize the deal, it was $31K; that's quite a difference. He kept saying the items in the package weren't free, but wasn't telling us the cost. When we finally got to the bottom of it, we decided we didn't want the package. Had he been transparent from the beginning, we could have finalized the transaction long ago. I hated his nonchalant attitude. The one and only reason we purchased the vehicle at this dealership is because we want our services local. Our son went to Union City (last September) and purchased a Stinger (beautiful), because he was totally disrespected at this dealership. My understanding is that they did not allow him to drive the car. He looks like a teenager, but he was 28 years old and a vet. He had plenty of money in the bank and had a 6 year-old Challenger with low mileage to trade. He is a no-nonsense kind of person and when he came home and relayed the story to us, I was so angry that I wanted to go to the dealership and speak on his behalf, but I couldn't, because he is an adult and he chose to go elsewhere to buy his car - with no problems. My bottom line is to be upfront with all the costs, as a buyer will be more apt to purchase, if they know exactly what's going on. A car is one of the largest purchases most people will ever make. The consumer has a right to be know about all the costs involved, in order make an informed decision. Thanks to Ms. Perez for trying so hard to give us satisfactory service and to Ms. Lee for the brief, but pleasant encounter when discussing the 15K service. We would have gladly consented to a video recording, but I'm sure our experience would exclude us. We love the car, though. More

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excellent customer service Everyone was very nice....The salesman was very nice. Chase was excellent and Bentley, well what can I say....Awesome personality, a lot of energy. Everyone was very nice....The salesman was very nice. Chase was excellent and Bentley, well what can I say....Awesome personality, a lot of energy. And did exactly what I told him.lol More

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Excellent personal interface. Ethan Ellis and Bentley for finance provided excellent customer service. Wife bought 2016 Sorento and I a 2016 Optima. We felt, each time, like valu Ethan Ellis and Bentley for finance provided excellent customer service. Wife bought 2016 Sorento and I a 2016 Optima. We felt, each time, like valued and welcome guest. More

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