Mejra Berisa | Page 21

They had great customer interface and communicated often and informatively. They met my service timelines and sold a car to me with no delay or hassle. and informatively. They met my service timelines and sold a car to me with no delay or hassle. More

by Rich Verified Customer Verified Customer

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Norm was very cordial, knowledgeable, kind and helpful. We really enjoyed our experience with Mercedes. This was our first time looking at Mercedes and it won't be our last! We really enjoyed our experience with Mercedes. This was our first time looking at Mercedes and it won't be our last! More

by RMPI663 Verified Customer Verified Customer

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First I want to say that Mejra in Finance was amazing and you are lucky to have her. The rest of my experience was horrible. I am just shocked that someone spends $127,000 on a vehicle and gets treated th you are lucky to have her. The rest of my experience was horrible. I am just shocked that someone spends $127,000 on a vehicle and gets treated this way. I have text chains with Tony if anyone would be interested in reviewing them. In short: First, my $127,000 vehicle showed up filthy on an open transport, which I was forced to pay $1000 COD. It was several days after purchase at first with no transport. I was at first told too bad i just have to wait until someone picks it up. I told Tony I just got the survey request, then all the sudden he jumped on it. Regarding the cost, I was first told there would be no cost. I was then told it would be $650. It ended up being $1000 and I can’t believe still it went on open transport. Second, there are dings and holes in the wrap coating of the front grill that we’re not disclosed. When I told Tony, he sent me a U tube do it yourself video or told me I should find a shop if I want it fixed. Third and most importantly, there is no second key! When I asked about it I was told “used cars don’t have to come with a second key!”. Just like that, in a text. A $127,000 purchase and you will not give me a second key??? Someone I know well that worked at Mercedes for 22 years tried to call on my behalf and speak with a Manager. He left 3 messages, none of which were returned. I’m also still unclear on my warranty. I was told the original $50k mile warranty still applies, but I can’t get a straight answer out of anyone, or even where to go in California. This is the absolute worst experience I have ever received. I have owned a Mercedes before and was treated great. More

by Serene Vernon Verified Customer Verified Customer

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I am totally/completely DISsatified with the business office. After calling the sales guy, salesmanager, general manager for a week and not getting a call back; l called the Oregon attorney generals offi office. After calling the sales guy, salesmanager, general manager for a week and not getting a call back; l called the Oregon attorney generals office and got a temporary license in a week! More

by KVANDUZER Verified Customer Verified Customer

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They always go above and beyond to make sure our needs are taken care of. We would always give Mercedes of Beaverton a top shelf recommendation are taken care of. We would always give Mercedes of Beaverton a top shelf recommendation More

by MDESIMONE Verified Customer Verified Customer

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Wonderful experience from start to finish! Pulled in, paperwork was ready, loaner car was ready and they serviced my GLS450 as promised. Returned it washed and GoId to go. paperwork was ready, loaner car was ready and they serviced my GLS450 as promised. Returned it washed and GoId to go. More

by GINA.ONEILL Verified Customer Verified Customer

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I had the worse experience with the purchase of my vehicle. No communication, empty promises along the way. It took over a month to have my vehicle delivered. Very disappointing. vehicle. No communication, empty promises along the way. It took over a month to have my vehicle delivered. Very disappointing. More

by GVERGARA2 Verified Customer Verified Customer

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